Vi at Palo Alto

    620 Sand Hill Rd, Palo Alto, CA, 94304
    4.4 · 58 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Outstanding rehab and dining, pricey.

    I chose The Vi and overall I'm impressed: beautiful, spotless grounds and apartments, excellent meals, a lively activities calendar, and truly outstanding PT/OT rehab that restored mobility. Staff are mostly warm, professional and attentive - therapy, nursing leadership and hospitality stand out - though I experienced delays, inconsistent responsiveness in skilled nursing, and some care-coordination/billing issues. It's clearly high-end and very expensive, but for top-notch rehab, dining, and a comfortable, engaged community I would recommend it if you can afford it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Parkinson's care

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.41 · 58 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      4.2
    • Amenities

      4.6
    • Value

      2.2

    Location

    Map showing location of Vi at Palo Alto

    About Vi at Palo Alto

    Vi at Palo Alto sits on 23 acres of Stanford Property and offers independent living, assisted living, skilled nursing, memory care, and a continuing care retirement community, so residents can stay even as their needs change, and the independent living apartments come in sizes ranging from 826 to 4,212 square feet, with up to 3 bedrooms and 3.5 bathrooms, and many have private balconies or patios, contemporary kitchens, and large bathrooms that include built-in safety features, and if someone needs assisted living, there are studio and one- or two-bedroom apartments with up to 864 square feet, while the skilled nursing area handles medical and rehabilitation needs with 24/7 nurse-supervised caregivers and private rooms, and the memory care program is for people facing Alzheimer's or dementia, including tailored activities and support for their safety and dignity. Pets up to 30 pounds are allowed, making it easier for people to bring a beloved animal with them, and there are plenty of opportunities to get involved or stay busy since the community offers lectures, performances, book and bridge clubs, fitness classes, discussions about current events, art studios, music programs, and hobbies, plus outdoor walking paths, an indoor swimming pool, a hot tub, game rooms, library, and landscaped grounds for enjoying fresh air or a stroll. Apartments are newly renovated in many areas, especially the community spaces like the Great Room, Creekside Lounge, and restaurants, so everything feels kept up, and staff are hired for their kindness and training, working under licensed nurses to provide ongoing support around the clock. Residents can use the on-site wellness center or hire extra in-home caregivers if needed, and there are personalized care plans, including physical, occupational, and speech therapy offered onsite, plus transportation is available if someone needs to get to local doctors, shops, or parks, because the area around Vi at Palo Alto has lots of resources nearby. Meals are served with plenty of dietary choices like vegetarian options, and there are devotional services for those who want them, both onsite and offsite, so social, spiritual, and physical well-being are part of daily life. The ViLiving Well program aims to keep people active and engaged, with plenty for everyone to do and a focus on lifelong learning and well-being, all while building a meaningful community where everyone contributes in some way no matter their background or needs. Residents pay an entry fee that can range from about $1 million to more than $8 million depending on the apartment size and refund options, and monthly fees go from about $5,700 to over $13,000 for single occupancy, and higher for couples, with two main pricing options and choices on how much of the entry fee gets repaid if someone moves out, and every year fees increase, which is common in these continuing care communities. The community allows direct entry into assisted living, not just moving in from independent living, and offers help with daily tasks, along with memory support for greater needs, and encourages independence, trying to provide support but also let people do as much as they can for themselves, and over the years, Vi Senior Living has aimed to create places that respect older adults, hiring people who care about service and dignity, focusing on keeping the environment both stimulating and comfortable for all who live there.

    People often ask...

    State of California Inspection Reports

    34

    Inspections

    2

    Type A Citations

    2

    Type B Citations

    5

    Years of reports

    19 Jun 2025
    Found no deficiencies. Food storage and meals were properly managed, safety systems and alarms were up to date, medications were securely stored with complete records, resident and staff files were in order, and emergency drills were current, with several forms due by the deadline.
    • § 9058
    03 Jun 2025
    Confirmed an immediate exclusion was issued to a staff member who never worked at the site, with instructions to keep the staff member away from clients and remove them from the roster. Found no deficiencies were cited during the visit.
    • § 9058
    24 Mar 2025
    Found insufficient evidence to prove or disprove the two specific allegations: memory care residents did not receive adequate activities, and concerns about dog odors in the building.
    09 Jan 2025
    Determined that a staff member with revoked home care aide registration was excluded by the department, effective 12/30/2024, and is not allowed to work in any licensed facilities. No payroll, visitor, or Guardian records showed involvement at this site, and no deficiencies were cited.
    05 Dec 2024
    Determined that the restraint allegation and the reporting-requirements allegation did not meet a preponderance of evidence and remained unsubstantiated.
    10 Jun 2024
    Found adequate food supplies (two days of perishables and seven days of nonperishables), functioning bathrooms with soap and towels, clear exits, and clean storage areas. Found the fire alarm system last tested May 1, 2024; seven resident medication logs were complete; the last emergency drill occurred May 28, 2024; and no deficiencies were cited.
    10 Jun 2024
    Visited facility to ensure compliance with regulations. No deficiencies found during inspection.
    18 Jan 2024
    Conducted an unannounced case management visit to amend a prior case management record; no deficiencies cited.
    28 Dec 2023
    Investigated a 08/15/2023 incident in which a resident alleged that three teenage individuals entered the resident's living unit and sexually assaulted them. Found that staff responded, the resident was evaluated, the responsible party was satisfied with how it was handled, and no deficiencies were cited.
    18 Jan 2024
    Confirmed no deficiencies were found during the visit.
    28 Dec 2023
    Investigated an incident involving a resident who reported a possible sexual assault, though the resident later expressed uncertainty about whether it truly occurred or was imagined. Staff and security measures were assessed, and no deficiencies were found.
    03 Nov 2023
    Investigated allegations that staff stole items from a resident's apartment, including food, clothing, jewelry, photo albums, a bag of quarters, and a credit card. Found no preponderance of evidence to prove the theft occurred.
    06 Apr 2023
    Confirmed that a resident fell on a treadmill on 03/25/2023 and died on 03/29/2023. Reviewed the admission agreement, emergency contact face sheet, and the fitness center release signed in 2015; found no documents showing provided services or supervision needs, discussed reminding residents about proper use of equipment with the associate executive director, and found no deficiencies at this time.
    06 Apr 2023
    Investigated an allegation that a staff member struck a resident during early-morning assistance. Interviews with the resident, the family member, and staff, along with a wellness check, indicated no injuries and no signs of abuse.
    06 Apr 2023
    Confirmed no deficiencies during a visit following a resident's fall and subsequent passing after using exercise equipment. No evidence of assisted living services provided.
    23 Feb 2023
    Found that the allegation that medications were not administered as prescribed was not supported by the evidence; MARs and interviews showed R1 could refuse medications. Found that the allegation that staff prevented a private caregiver or restricted family members from providing care did not have a preponderance of evidence.
    23 Feb 2023
    Investigated the allegation that staff did not promptly clean up bodily waste in a resident's room within the memory care unit; seven resident rooms were observed with no signs of uncleaned bodily waste. Found insufficient evidence to prove the allegation occurred; staff stated cleanup typically happens within about five minutes, an emergency cleaning kit is available after hours, and while delays during lunch service were noted, no ongoing issues were identified.
    23 Feb 2023
    Interviews and observations revealed allegations of unclean bodily waste in residents' rooms were not substantiated due to lack of evidence, though concerns were raised about timely cleaning of waste in one particular case.
    17 Nov 2022
    Identified an incident in which a staff member sat watching television while a resident was in bed and had soiled briefs, observed by a family member. Found that the staff member admitted the behavior and that the resident requires hands-on dressing assistance per the care plan, and a deficiency was identified.
    17 Nov 2022
    Reviewed an incident regarding a staff member not attending to a resident who needed assistance as documented in the care plan.
    • § 87468.2(a)(4)
    19 Sept 2022
    Found no deficiencies after an unannounced 1-year visit, with tours of inside and outside premises and a visitor screening area. Observed bathrooms stocked with soap and paper towels and handwashing posters, a perishable food supply of at least 2 days, a non-perishable food supply of at least 7 days, and a 30-day supply of PPE.
    19 Sept 2022
    No deficiencies were cited during the visit.
    27 Jan 2022
    Found that the allegation that a resident received assisted living services was false; the resident is not in assisted living and does not receive any such services.
    27 Jan 2022
    Investigated the complaint alleging that a resident was incorrectly receiving assisted living services and found it to be unfounded. Resident was confirmed to be in independent living and not receiving assisted living services.
    24 Jan 2022
    Found no deficiencies following the tele-visit; 0 residents tested positive for COVID-19 and 9 staff tested positive.
    24 Jan 2022
    Found 0 COVID-19 positive residents and 9 COVID-19 positive staff at the facility. Recommendations were made regarding social distancing and hand washing signage.
    23 Dec 2021
    Found health and wellness checks showed residents felt well and received meals and medication assistance as needed; no deficiencies cited. Requested copies of the resident file and the December 2021 staffing schedule, with delivery by 12/29/2021.
    23 Dec 2021
    Conducted unannounced visit, found no deficiencies. Residents reported feeling well and receiving necessary care and medications.
    16 Jun 2021
    Found COVID-19 infection control measures in place during an unannounced visit, including entrance screening, stocked bathrooms with soap, paper towels and hand-washing signs, elevator occupancy limited to two, a 30-day PPE supply, staff wearing masks, and social distancing signage in break and dining areas, with emergency food and hygienic supply areas also observed; no deficiencies were cited.
    16 Jun 2021
    Observed compliance with COVID-19 infection control regulations during the visit. No deficiencies cited.
    24 Feb 2021
    Determined that the allegation that settlement and defense costs from a resident lawsuit could be used to raise monthly care fees was addressed, and the allocation to the operating account reduced the cost of care. Noted that defense costs may be included as operating costs, but penalties and certain attorney fees cannot be included.
    24 Feb 2021
    Confirmed allegation of financial impropriety and settlement in the amount of one million dollars, resulting in a reduction of operating costs for the facility.
    • § 1788(a)(22)
    24 Nov 2020
    Found staff remained responsive to regulators and provided the requested line lists, and noted that a COVID-19-positive resident was hospitalized per doctor's orders. Found no deficiencies cited.
    24 Nov 2020
    Confimed no deficiencies identified during the visit. No recommendations were made.

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