Arbol Residences of Santa Rosa

    300 Fountaingrove Pkwy, Santa Rosa, CA, 95403
    4.2 · 83 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Outstanding therapy, but staffing issues

    I'm grateful for the excellent rehab, speech and hospice care - therapy staff were top-notch, nurses and aides were often compassionate, responsive and knew residents' needs, and the place felt clean and home-like with good activities and roomy private rooms. Admissions and tour staff were helpful and the facility offers all levels of care (assisted, memory, skilled nursing) which made coordination easy. Since a change in ownership I noticed chronic staffing shortages, unhappy/overwhelmed nursing, missed call buttons and inconsistent care (we even had one ER transfer) and management sometimes didn't follow through. Food and dining were inconsistent - often frozen or store-bought rather than homemade - and pricing/billing felt high and occasionally opaque. Privacy rules and limited location sharing were annoying. Overall outstanding therapy and many kind staff, but beware staffing, nursing reliability and cost issues.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Medication management
    • Mental wellness program
    • Physical therapy

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Care with behavioral issues

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Religious/meditation center
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.17 · 83 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.4
    • Amenities

      4.4
    • Value

      2.7

    Location

    Map showing location of Arbol Residences of Santa Rosa

    About Arbol Residences of Santa Rosa

    Arbol Residences of Santa Rosa is a senior living community found at 300 Fountaingrove Parkway, up in the northeast hills of Santa Rosa, and you're pretty close to the Sonoma-Napa wine country and three main hospitals-Kaiser, Sutter Medical Center, and Memorial Hospital-which comes in handy when seniors need care fast. The facility sits on a spacious 15-acre lot with tidy gardens, walking paths, and places to sit outside, and folks usually mention the courtyard gardens that have lots of green space, outdoor seating, and paved walkways for easy movement. There's a tan, multi-story building with a covered entryway trimmed with colorful trees, and the whole area gets plenty of natural light through big windows, making the rooms and main entrance feel warm and tranquil.

    Within the campus, the Arbol Residences offers independent living, assisted living, memory care, post-acute care, rehabilitation, short stays, and skilled nursing all in linked buildings, so it's pretty easy to move around between care levels, especially since the place is handicap-friendly and designed with wide halls and soft lighting for safety and comfort. The community is run by Brightwater Senior Living and relies on long-term staff who give care tailored to seniors, whether folks need occasional help or full nursing support. There's a special Heartfelt CONNECTIONS® program for memory care residents, which focuses on celebrating each person's life story and abilities.

    People get private bedrooms here, each with homelike touches like comfy beds, armchairs, soft light, and windows for sunlight. There are shared spaces inside-like living rooms, a game room, an activity area, a fitness center, library, a beauty and barber shop, and a chapel space-where residents often gather, either for planned activities or just to socialize, and those common areas are filled with plush seating and patterned carpets. The main dining rooms and kitchen serve meals to assisted living and nursing residents, and the dining areas have a relaxed atmosphere, thanks to lots of daylight and a kitchenette set-up that makes things feel familiar.

    Medical care at Arbol covers 24-hour nursing, medication management, occupational and physical therapy, all matched to what each person requires. The overall setup encourages seniors to be independent, with organized activities, gardens to walk in, and support for active living. The community also uses an all-inclusive fee structure, so families get financial flexibility without surprise charges.

    Arbol Residences is well-reviewed by visitors and residents, carrying a rating of 4.2 out of 5 from 27 reviews, and the facility shares descriptions and information about itself on its website and review platform. The focus here is on comfort, security, and a sense of belonging, with many people appreciating the friendly neighbors, long-term staff, and tranquil environment set among the hills and gardens of Santa Rosa.

    People often ask...

    State of California Inspection Reports

    42

    Inspections

    3

    Type A Citations

    1

    Type B Citations

    5

    Years of reports

    15 Jan 2025
    Found safety, sanitation, and staffing standards largely met, with operational alarms, adequate supplies, and complete resident and staff records. Identified two deficiencies: failure to submit required incident and death reports to the licensing agency within seven days, and improper storage of open food items in the pantry that could lead to contamination.
    • § 87555(b)(28)
    • § 87211(a)(1)
    10 Jan 2025
    Found approvals for 110 non-ambulatory residents (30 bedridden) and 25 hospice residents, plus a dementia plan, infection control plan, and disaster plan, in a three-story building with memory care, delayed egress, and a locked perimeter courtyard; observed adequate furnishings, food, exits, medication rooms, emergency supplies, current postings, serviced fire extinguishers, and hot water at 110.6 degrees. Deficiencies were identified and will be cited on the license.
    10 Jan 2025
    Identified several deficiencies, including disinfectants and cleaners stored in two rooms with faulty locks that allowed resident access, maintenance and cleanliness problems in memory care areas, a dirty laundry room, and a missing window screen in the private dining room.
    12 Dec 2024
    Verified identities and participation in COMP II on December 12, 2024, with the applicant and administrator confirming understanding of applicable regulations. Collected documentation and confirmed awareness of licensing requirements, resident populations, admissions, staffing and training, restricted health conditions, emergency preparedness, complaints reporting, and pre-licensing readiness.
    10 Sept 2024
    Found the specific allegations that staff do not meet residents' needs, mistreat residents, leave residents soiled and wet for extended periods, and sleep on their shifts to be Unsubstantiated.
    22 Aug 2024
    Found no evidence to support the allegation that staff spoke to residents inappropriately or handled residents roughly.
    22 Aug 2024
    Investigated a complaint that staff mismanaged a resident's medications; records showed medications were provided as ordered, with holds or discontinuations due to lab results handled according to doctor instructions. Found no evidence to support mismanagement; the allegation remained unsubstantiated.
    22 Aug 2024
    Determined that the allegation of staff mismanaging a resident's medications lacked sufficient evidence to be proven true or false. Concluded with no deficiencies cited.
    03 Jul 2024
    Found no evidence to support the specific allegation that the resident's room was in disrepair, there was a bad odor, staff did not provide a safe and comfortable environment, or staff did not adequately supervise fall-risk residents.
    03 Jul 2024
    Found no evidence to support complaints of disrepair, bad odor in resident room, lack of safe environment, or inadequate supervision of fall risks at the facility.
    09 May 2024
    Found the community had an approved dementia care plan, a hospice waiver for fifteen residents, infection control and disaster plans, and fire clearance for 152 non-ambulatory residents (25 bedridden; third floor non-ambulatory only). Found exits clear, lighting adequate throughout common areas and rooms, food and supplies sufficient, fire extinguishers serviced and tagged, hot water within regulation, and PPE and cleaning supplies available.
    09 May 2024
    Inspection identified adequate safety measures, sufficient supplies, and proper resident care in place at the assisted living facility.
    27 Mar 2024
    Identified that staff discussed required postings/signage to be placed in a conspicuous location at the main entry area; no issues identified.
    27 Mar 2024
    Visited facility, reviewed incident, conducted interviews, ensured postings in place, no deficiencies cited.
    13 Feb 2024
    Reviewed a resident incident reported to the Department and gathered additional information; no deficiencies were cited.
    13 Feb 2024
    Visited the facility, reviewed a resident incident report, and met with the Executive Director and Health & Wellness Director. No deficiencies were found during the visit.
    09 Jan 2024
    Found readiness for licensure after a pre-licensing visit, with capacity for six residents (four non-ambulatory and two bedridden); observed working safety systems, including exit access and alarms, secured medication storage, and submission of required dementia, hospice, infection control, and emergency plans, with 24/7 awake staffing planned.
    09 Jan 2024
    Completed pre-licensing inspection on a facility with no hazards observed and all safety measures in place, including staffing, emergency supplies, and proper equipment maintenance.
    04 Dec 2023
    Confirmed the applicant’s identity and understanding of licensing laws during a telephone COMP II for a Change in Ownership; readiness for the change was reviewed, with required documents collected and an exit interview completed, and the applicant was asked to return signed copies by the end of the business day.
    04 Dec 2023
    Confirmed successful completion of Component II for change in ownership application for a residential care facility for elderly with a capacity of 6 residents.
    28 Nov 2023
    Reviewed resident incidents, records, and staff interviews; met with the executive director; no deficiencies identified.
    28 Nov 2023
    No deficiencies cited during the visit.
    04 May 2023
    Found that a resident fell, rang the emergency call bell, and staff on duty did not respond for over five hours, resulting in a serious injury. Identified a deficiency in residents' rights to receive care and supervision from staff who are sufficient in numbers, qualifications, and competency to meet needs.
    04 May 2023
    Identified a serious incident where staff failed to respond to a resident's call for help, resulting in a resident being left on the floor with a serious injury for an extended period of time.
    01 May 2023
    Identified two housekeeping carts with cleaners left accessible to residents; one lacked a lock and was loosely secured with a plastic bag, the other was unlocked and placed against a wall. A deficiency was noted.
    01 May 2023
    Identified deficiencies were noted during the inspection, including housekeeping carts accessible to residents and locked medication rooms. Evacuation drills and emergency supplies were found to be in place.
    09 Sept 2022
    Investigated the allegation that the community does not meet food service requirements and found food supplies sufficient, with perishable and non-perishable items stored properly, labeled, and dated.
    09 Sept 2022
    Determined there was not enough evidence to prove the allegation that the facility did not meet food service requirements. Food supply was sufficient, stored appropriately, and no deficiencies were found.
    • § 1569.269(a)(6)
    08 Mar 2022
    Found infection-control measures in place, including entry screening with temperature checks, a 90-day PPE supply, and staff wearing masks; meals, cleaning supplies, and safety equipment were adequate. Noted two fire extinguishers with older tag dates; no deficiencies cited.
    08 Mar 2022
    Confirmed no deficiencies identified during the inspection, staff observed following infection control procedures and practices effectively.
    11 Feb 2022
    Found no evidence supporting the allegation that staff do not respond to call buttons or that food service and storage are of poor quality. Interviews, records, and observations indicated call buttons were answered and food storage/service met standards.
    11 Feb 2022
    Reviewed the allegations of staff not responding to call buttons and poor food quality, but found no evidence to support the claims. No deficiencies were cited during the visit.
    • § 87705(f)(2)
    29 Dec 2021
    Found inconsistent information from interviews and records about work schedules and calling off procedures, including contacting a supervisor. Medications were given on time as ordered and residents received showers; the allegations that meds were not provided on time or that residents were not showered due to staffing were not proven.
    29 Dec 2021
    Found that allegations of residents not receiving medications on time and not being showered due to lack of staff were not supported by sufficient evidence. No violations or deficiencies documented during the visit.
    09 Dec 2021
    Approved a decrease in capacity from 158 to 152 residents after renovations to the common area and third floor were completed, with fire clearance issued for 152 nonambulatory residents (including 25 bedridden).
    09 Dec 2021
    Confirmed a decrease in capacity and completion of renovation work, with no health or safety concerns noted during the inspection.
    30 Jun 2021
    Found no health and safety deficiencies after a case management check; residents were observed with staff on duty, most in the activity room and a few napping, in a comfortable environment.
    30 Jun 2021
    Conducted health and safety check on residents, no deficiencies identified.
    18 Jun 2021
    Found no deficiencies identified today; observed strong infection-control practices during renovation, ample PPE, entry screening with logs, staff wearing masks, properly tagged fire safety equipment, clear exits, and approved dementia and hospice plans in place.
    18 Jun 2021
    Inspection on infection control procedures and practices in a retirement community found no deficiencies, staff following safety protocols, adequate PPE supply, and proper fire safety measures in place.
    05 May 2020
    Confirmed no health hazards observed during inspection.
    16 Apr 2020
    Confirmed understanding of key areas related to facility operation and compliance during a change of ownership application.

    Nearby Communities

    • Exterior view of Fountaingrove Lodge (LGBTQ+) at dusk, showing a large, multi-story building with warm interior lights visible through numerous windows. The entrance features a covered driveway with stone pillars and a landscaped roundabout with flowers and shrubs.
      $3,597 – $3,695+
      1 Bedroom • 2 Bedroom

      Fountaingrove Lodge (LGBTQ+)

      4210 Thomas Lake Harris Drive, Santa Rosa, CA, 95403
    • Exterior view of a two-story senior living facility building with gray siding and white trim. The entrance has a covered porch with stone pillars and the address number 4225B displayed above. There are windows with blinds, a white fence, landscaping with bushes and flowers, and a street lamp in front under a clear blue sky.
      $3,695 – $4,095+4.5 (52)
      Studio • Semi-private
      assisted living, memory care

      Ivy Park at Santa Rosa

      4225 Wayvern Drive, Santa Rosa, CA, 95409
    • Exterior view of Aegis Living of Corte Madera assisted living and memory care facility with a driveway, landscaped greenery, and a sign displaying the facility name and address number 5555.
      $5,300 – $9,500+4.4 (34)
      Studio • 1 Bedroom • 2 Bedroom
      assisted living, memory care

      Aegis Living Corte Madera

      5555 Paradise Dr, Corte Madera, CA, 94925
    • Exterior view of Truewood by Merrill, Pinole senior living facility showing a two-story building with white walls and a covered entrance. There are trees with red leaves, green bushes, and a flagpole with the American and California state flags. The sky is clear and blue.
      $3,050 – $4,890+4.3 (105)
      Studio • 1 Bedroom • 2 Bedroom
      independent living, assisted living

      Truewood by Merrill, Pinole

      2621 Appian Way, Pinole, CA, 94564
    • Exterior view of Belmont Village Senior Living Albany building with a modern architectural design, featuring stone and beige walls, multiple windows, a covered entrance, and a large abstract silver sculpture in front under a clear blue sky.
      $5,225 – $9,730+4.3 (115)
      1 Bedroom • 2 Bedroom • Semi-private • Studio
      independent, assisted living, memory care

      Belmont Village Senior Living Albany

      1100 San Pablo Ave, Albany, CA, 94706
    • Exterior view of a multi-story building with beige walls and multiple windows. The building has a large sign that reads 'SAGEBROOK SENIOR LIVING AT SAN FRANCISCO'. There are a few tall, narrow trees planted in front of the building under a clear blue sky.
      $4,500 – $7,000+4.5 (97)
      Semi-private • Studio
      independent, assisted living, memory care

      Sagebrook Senior Living

      2750 Geary Blvd, San Francisco, CA, 94118
    © 2025 Mirador Living