Spring Lake Village

    5555 Montgomery Dr, Santa Rosa, CA, 95409
    4.3 · 65 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Gorgeous amenities but costly risks

    I found the campus gorgeous, peaceful, and impeccably maintained - hotel-style dining with outstanding food, friendly and attentive staff, excellent therapy, and a wealth of amenities (pool, gym, theater, bocce, trips) that make it feel like luxury, continuing-care living. Apartments and common areas are bright, spacious, and clean, and residents seem happy and active. Major drawbacks are the very high, often non-refundable buy-in and ongoing fees (some charges feel excessive), plus troubling reports of poor communication and occasional neglect or slow emergency response during crises. If you can comfortably afford it and stay involved, it's fantastic; otherwise be cautious.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.34 · 65 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      4.2
    • Amenities

      4.7
    • Value

      2.2

    Location

    Map showing location of Spring Lake Village

    About Spring Lake Village

    Spring Lake Village sits in Santa Rosa, California, and has a bunch of living choices for older adults, all on one campus, including independent living, assisted living, memory care, and skilled nursing. People say the staff are kind, playful, and helpful, and the community's gotten awards like Best of Senior Living All Star for having a lot of good reviews. The campus has cared for people with memory loss, like Alzheimer's, in special units that help lower confusion and help keep residents safe from wandering. The healthcare center offers both private and semi-private nursing beds, holds a Medicare certification, and keeps a five-star rating from CMS. There's a fitness center to help you stay healthy, as well as on-site and off-site activities that fill up your social calendar and enrich your mind and body.

    When you walk around, you'll see a library, an art studio, chapel, billiards and card rooms, movie theater, crafts room, woodworking shop, as well as a pool and hot tub indoors. Some of the apartments and cottages have up to two bedrooms and two bathrooms, with kitchens and countryside views, and sizes range from small studios to over 1,800 square feet. There's a pickleball court, bocce, gardens, walking trails, and a dog park, so folks and their pets can always be out in the fresh air. Dining options cover a wide range, from a bistro and Creekside Lounge to a fine dining room or outdoor patio spots, with chefs planning meals so people get their nutrition right.

    Monthly fees run between about $4,000 to over $9,000, depending on the living arrangement and the number of residents, and there are also entry fees with different refund options if you pick the declining balance contract. For folks who need a little help, trained aides and on-site caregivers can give personal care, and there are resources for family caregiving and long-term care planning. Residents can't move straight into assisted living without first moving to independent living, but there are flexible floor plans, with some units having basements or bonus rooms for extra space. The community aims to support each person's needs, celebrate different lifestyles, and encourages daily social connections with community events and lots of ways to join in.

    Overall, Spring Lake Village gives residents a range of support as their needs change, with attention to health, safety, meals, and ways to stay involved without being too big or flashy about it. The reviews show people feel cared for, and the setting makes it easy to find something that fits how you want to live as you get older.

    People often ask...

    State of California Inspection Reports

    21

    Inspections

    3

    Type A Citations

    0

    Type B Citations

    6

    Years of reports

    29 Jul 2025
    Found no deficiencies; safety systems, medication storage, and care practices appeared in good order with secured entry and appropriate emergency equipment. Five of nine staff did not have current first aid/CPR certificates, though they completed 20 hours of required training; the administrator’s license was valid and renewal had been submitted, with several documents due within 30 days.
    07 Feb 2025
    Found that the mold allegation that staff did not keep the apartment free from mold was unfounded.
    16 Aug 2024
    Identified deficiencies included missing evacuation chairs at 12 of 28 stairwells across multiple buildings, and cleaning/disinfectant carts stored unlocked and accessible to residents.
    16 Aug 2024
    Identified deficiencies in safety measures and storage practices were noted during the inspection. Evacuation chairs were missing in some stairwells, and cleaning carts with hazardous materials were left accessible to residents.
    • § 9058
    10 May 2024
    Found no evidence that staff refused to administer medication to the resident. EMARs show prescribed morphine was given on several days, PRN morphine and PRN lorazepam were administered on 12/22/2023, and notes indicate the resident declined Ativan when offered on 12/19 and 12/21.
    10 May 2024
    Determined that a glitch in the electronic billing system caused overcharges and missed charges, with affected residents credited for overcharges or billed for charges that should have been billed. Found no evidence of ill intent, and the system is functioning properly with no new complaints about being billed multiple times.
    10 May 2024
    Reviewed allegations of violations of continuing care statutes. Glitch in electronic billing system identified, leading to overcharges and underbilling for services. No evidence of intentional wrongdoing found.
    26 Apr 2024
    Identified a glitch in the electronic billing system that caused overcharges and missed charges. Affected residents were credited or billed for the correct amounts, and there is no evidence of ill intent; leadership reports the system is functioning properly and there have been no new complaints about being billed multiple times.
    26 Apr 2024
    Determined a billing system glitch caused inconvenience to residents, but no evidence of intentional wrongdoing; billing issues resolved, and no new complaints reported. Complaint regarding violations of continuing care statutes found unsubstantiated.
    • § 1569.695(f)(1)
    • § 87309(a)
    21 Aug 2023
    Found a clean, safe care setting with exits unobstructed and detectors connected to the fire station; one of seven medication carts was unlocked and a fire extinguisher was last charged in January 2023. Verified water temperatures within the acceptable range, supplies were adequate, infection control and the emergency plan were discussed, including adding the licensing agency contact; no deficiencies were cited.
    21 Aug 2023
    Inspection report indicated that the facility maintained a clean environment, ensured medication carts were properly locked, and had appropriate safety measures in place.
    25 Jul 2023
    Reviewed an unannounced case management incident visit, including a resident’s file review and an interview with the resident. Found no deficiencies were observed or cited, and an exit interview was conducted.
    25 Jul 2023
    No deficiencies were observed during the inspection and the resident in question was interviewed during the process.
    24 Jun 2022
    Found that indoor visitations were restricted with testing in line with local health guidance, and the allegation that indoor visitations were not allowed indoors was unfounded.
    24 Jun 2022
    Confirmed that allegations of not allowing indoor visitations were unfounded after conducting interviews and observations at the facility.
    17 Jun 2022
    Found infection-control measures in place, including entry screening with vaccination verification, on-site rapid testing, and staff wearing KN95 masks. Noted ongoing quarantine in memory care with recent negative test results, locked toxins and medications, in-house N95 fit testing for staff, extinguishers last inspected in 2022, and an evacuation drill completed in 2022; no deficiencies cited.
    17 Jun 2022
    Inspection confirmed no deficiencies in infection control practices, medication storage, staff training, and emergency preparedness.
    16 Jul 2021
    Found no deficiencies; observed a clean, well-maintained setting with proper PPE, secure medication storage, and 100 percent vaccination rates among staff and residents, with daily COVID symptom screening.
    16 Jul 2021
    Inspection found the facility clean, well-equipped, and in compliance with COVID-19 safety protocols. No deficiencies were cited.
    23 Jan 2020
    Verified absence of individual involved in background check issue during unannounced inspection. No deficiencies found.
    03 Oct 2019
    Found no deficiencies during the inspection of the facility.

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