PruittHealth - Richmond

    1227 W Wheeler Pkwy, Augusta, GA, 30909
    3.7 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Strong therapy, unsafe inconsistent care

    I had mixed experiences. The facility is clean with private rooms, a strong therapy team, and many kind, knowledgeable CNAs and nurses who helped make real progress. However care was inconsistent - chronic understaffing, poor communication, delayed responses, rough handling, toileting/UTI problems, and bad or incorrect meals created unsafe moments that need urgent fixing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.67 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.6
    • Meals

      2.3
    • Amenities

      3.8
    • Value

      3.7

    Location

    Map showing location of PruittHealth - Richmond

    About PruittHealth - Richmond

    PruittHealth - Richmond sits a little under three miles outside of Martinez, Georgia, in Augusta, and has a capacity of 100 certified beds with about 85 residents on average each day and, you know, it's not small by any means, so you tend to see a range of folks coming in for different reasons, whether it's skilled nursing for those who need more help, extended care for long stays, or short-term rehabilitation for those just passing through between the hospital and home, and the facility, which used to be called Piedmont Extended Care Kentwood, takes Medicare and Medicaid and operates as a for-profit limited liability company owned mostly by United Health Services of Georgia, Neil Pruitt, and Uhs Pruitt Holdings, and it's part of the PruittHealth group. The building has both private and semi-private rooms, including companion layouts, all with things like private bathrooms, cable TV, kitchenette spaces, air conditioning, and Wi-Fi, and the staff tries to make the place feel warm and homely, with support for personal care like bathing and dressing and a 24-hour call system, so there's someone nearby if help's needed, and about 3.8 nurse hours per resident per day, but the nurse turnover rate of 59.6% is something to keep in mind.

    People looking for activities will find community-sponsored programs, scheduled daily activities, movie nights, arts and music rooms, outdoor events, fitness programs, a library, a game room, and walking paths, plus the place is set up to be welcoming with lounges, a garden, activity spaces, and outdoor common areas, so there's plenty for residents to do if they want. Dining includes a restaurant-style dining room, special diets for diabetes or allergies when needed, and chef-prepared meals available throughout the day. In terms of care, PruittHealth - Richmond offers skilled nursing with both 12-16 hour coverage and a round-the-clock response, intermediate care for those who need daily attention, hospice services, wound care, pain management, and therapy with a focus on rehab, especially after hospital stays, and there's housekeeping, laundry, move-in help, and support for families as well.

    The facility has a history of 16 total deficiencies in inspection reports, which include administrative problems like not submitting accurate staffing information to CMS, two infection-related issues, and some trouble with nutrition and dietary standards, like not always getting food from approved places or serving it right, and there's also been times they didn't do accurate health assessments or care planning for residents, so families looking at their inspection history might see those notes. Despite these points, PruittHealth - Richmond holds a four-star rating in the federal nursing home system and holds the spot as the sixth-highest rated community in Augusta, with an average rating of 7.1 out of 10, and it continues to be a place with various care options, a busy activities calendar, and a structure meant to support people's changing needs as they age.

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