Heritage Village Rehab And Skilled Nursing

    4570 Route 60, Gerry, NY, 14740
    3.3 · 7 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful campus but unsafe, mismanaged

    I toured the beautiful, well-maintained country campus and appreciated the reasonable pricing and genuinely caring, skilled staff - they do good palliative work and accommodate disabled residents. However I found the facility short-staffed and slow, with poor communication and service; I witnessed/learned of hygiene neglect and residents left in urine, creating infection risk. I was also put off by a rude nursing supervisor and corporate ignoring complaints (an appointment was forgotten and billing was worse), and I heard serious concerns about death handling that even involved police. Overall it's attractive and has dedicated caregivers, but staffing and management problems make it a dealbreaker for me.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.29 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.2
    • Meals

      3.3
    • Amenities

      4.0
    • Value

      3.5

    Location

    Map showing location of Heritage Village Rehab And Skilled Nursing

    About Heritage Village Rehab And Skilled Nursing

    Heritage Village Rehab And Skilled Nursing sits in Gerry, NY, right on the Heritage Campus, serving people from Chautauqua County and nearby cities like Jamestown, Lakewood, Dunkirk, and Olean, and while there isn't much public information about the history or many details, folks will find a skilled nursing facility that's got 120 certified beds, including private rooms that cost $339 per day and semi-private rooms at $334 per day, and families will see a blend of short-term rehabilitation and long-term care for those who need skilled or intermediate nursing, sometimes right after a hospital stay or for those who need daily medical supervision because they're very frail or face memory conditions. The place belongs to the Heritage Ministries Charitable Care Network Inc., and the manager names are Matthew Boswell, Christopher Otterbein, and Albert Persia, with Valerie Johnson listed as the administrator, and it's good to know that Medicare, Medicaid, and supplemental insurances are all accepted for payment, which is practical, and service hours run every day from 8 in the morning until 9 at night. The staff focuses on compassionate, patient-centered care and aims to bring hope, dignity, and meaningful daily life to residents, and you'll notice the Connections Program if you walk through the doors, which means folks with Alzheimer's or dementia have specific memory care programming in a secure unit, with activities and therapies to keep them engaged in a safe setting. Residents benefit from 24-hour nursing, and the nurse staffing ratio is about 3.77 nurse hours per resident per day, though the nurse turnover rate is rather high at 46.9%, which some families might want to consider, and it's honest to say the place has had some inspection reports that showed deficiencies in areas like quality assessment, protection from abuse, neglect, and adequacy of services, as that can be important to know when choosing care. The facility is handicap accessible, promotes peace and security, and families will get help from staff during both admission and the resident's stay, but there's a set intake process so you'll need to call for an application if you want to start admission. The therapy team there offers different types of rehabilitation with some progressive options, and the campus tries to foster comfort, engagement, and purposeful living for everyone who stays.

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