Mcauley Residence

    1503 Military Road, Kenmore, NY, 14217
    3.2 · 14 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed facility with serious lapses

    I had a mixed, mostly negative experience. A few nurses, aides and the PT/OT team were exceptional-attentive, encouraging, and activities/rooms were decent-but the facility is chronically understaffed and inconsistent: I was ignored for hours, urine bottles and smells were common, bedding wasn't changed, dentures were lost, meals were often wrong or inadequate, and I faced a billing dispute and premature discharge. I even witnessed an emergency/ambulance and a patient death. Because of these serious lapses I cannot recommend this place for rehab or long-term care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.21 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.3
    • Meals

      3.5
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Mcauley Residence

    About Mcauley Residence

    McAuley Residence sits at 1503 Military Road in Kenmore, NY, right next to Kenmore Mercy Hospital, so folks can get care if they need it without going far, and being part of the Catholic Health System means there are over 8,200 staff across all their services, so someone's always around to help, whether it's for daily care or medical needs. This community offers continuing care, which means they have different levels of help: assisted living for those who want some help with daily things like bathing and grooming, skilled nursing for those recovering from surgery or living with a chronic illness, memory care for residents with cognitive needs, and even subacute and short-term care for folks who need extra therapy after a hospital visit. English is spoken here, and staff include nurses-registered and licensed practical-providing skilled care around the clock, though the main nurse is part-time, and there's staff for regular care needs, including help with medication, wound treatment, companionship, and cleaning or cooking.

    People living at McAuley can join in activities like group games, hobbies, and organized outings, and staff plan events like holiday parties and exercise programs that suit folks with different abilities and memory issues, and there are iPads for FaceTime visits if family can't come in person, or folks can bring their own devices, since the building has wireless internet everywhere. The kitchen serves meals each day, and visitors can join for guest meals. Rooms and common areas get housekeeping and regular maintenance so everything stays safe and clean. McAuley Residence has a parking lot that's easy to reach from Military Road and offers free parking for visitors and residents. People can use different ways to pay, including insurance, since the community works with a range of payment options. Health services here go beyond the basic, providing skilled nursing, therapy programs like physical, speech, and occupational therapy, cardiac rehab for those with heart problems, and nutritional advice, along with imaging and lab services. The community also provides home care for those who want to stay in familiar surroundings. McAuley Residence has earned accreditation from HealthStream's QAPI standards and ranks in the top 10% nationwide for resident and family satisfaction, and while no place is perfect, residents and their loved ones often appreciate the steady care and the mixture of support, privacy, and activities in this community.

    People often ask...

    Nearby Communities

    • Photo of Brookdale Mt. Lebanon
      $3,448 – $4,482+4.7 (112)
      Semi-private • Studio
      independent living, assisted living

      Brookdale Mt. Lebanon

      1050 McNeilly Rd, Pittsburgh, PA, 15226
    • Exterior view of a large, multi-story senior living facility building at dusk with lights on inside. In the foreground, there is a landscaped area with a sign that reads 'Legend Personal Care Memory Care' and the number 425. The building has multiple windows and a sloped roof.
      $5,725 – $7,442+4.3 (30)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Legend at Silver Creek

      425 Lambs Gap Rd, Mechanicsburg, PA, 17050
    • Exterior view of a senior living facility named Legend of Lititz showing the main entrance with a covered drop-off area, landscaped greenery, and a clear blue sky.
      $3,575 – $5,270+4.1 (130)
      1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Legend of Lititz

      80 W Millport Rd, Lititz, PA, 17543
    • Exterior view of River Oaks Assisted Living & Memory Care building with beige siding and multiple white-framed windows. In front, there is a covered entrance with a green roof, surrounded by green bushes and plants. Two flagpoles display an American flag and an orange flag. The area is well-maintained with a paved driveway and landscaping.
      $3,760 – $4,512+3.9 (101)
      Semi-private
      assisted living, memory care

      River Oaks Assisted Living & Memory Care

      500 E University Dr, Rochester, MI, 48307
    • Covered entrance to a brick building with glass double doors, two chairs on either side, potted plants, and greenery around the entrance.
      $2,214 – $3,800+4.4 (137)
      Semi-private • Studio • 1 Bedroom
      independent, assisted living, memory care

      Exton Senior Living

      600 N Pottstown Pike, Exton, PA, 19341
    • Exterior front view of a large three-story senior living facility building with beige siding and stone accents, a red roof, multiple windows, balconies, a driveway with a stop sign, landscaped greenery, and parked cars under a clear blue sky.
      $2,730 – $4,895+4.4 (139)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at West Chester

      1201 Ward Ave, West Chester, PA, 19380
    © 2025 Mirador Living