Brookdale Carriage Club Providence

    5800 Old Providence Rd, Charlotte, NC, 28226
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Beautiful grounds but declining management

    I love the beautiful grounds, updated apartments and many amenities - the staff are warm, helpful, and the activities really engage residents. But I've experienced declining management responsiveness, billing and communication headaches, maintenance and cleanliness lapses, staffing shortages and inconsistent food/therapy since corporate changes. The campus is large and confusing (long walks to dining, spotty gate/security) and higher-level medical/memory care quality is mixed. Good fit for independent, active seniors who value community and staff; proceed with caution if you need tight medical oversight or predictable costs.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 200 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.5
    • Amenities

      3.7
    • Value

      2.2

    Location

    Map showing location of Brookdale Carriage Club Providence

    About Brookdale Carriage Club Providence

    Brookdale Carriage Club Providence sits on a large, beautiful campus with walking paths, natural and man-made ponds, and well-kept gardens, and you'll notice right away that the building's got a classic look with a big entry and nice landscaping that's always tidy, and they really do keep all the shared spaces lit up with natural light, comfy chairs, and spots for both quiet and lively social gatherings. Living options range from independent apartments for folks who want easy, maintenance-free living, to assisted living with help for things like bathing and dressing, and there's memory care for those with dementia, along with a skilled nursing section for more serious health needs, so most people can stay here as their needs change over time.

    Residents have access to a lot of health care professionals including nurses on staff all day and night, a doctor on call, and visiting specialists like physical, occupational, and speech therapists, plus residents can see a podiatrist or dentist without leaving, which is helpful, and folks with diabetes or other chronic conditions get individual care plans including help with insulin or therapies right in their apartments. Memory care has its own building with a secured entrance, alarm bracelets to prevent wandering, and specialized staff for those who might show hard-to-handle behaviors, while assisted living offers help with personal care, medicine reminders, and round-the-clock support from staff who can respond quickly if there's an emergency.

    Meals come with restaurant-style dining, room service, and options for special diets like low sodium or vegan, and both the main dining room and smaller eating spaces have tables set up nicely with comfortable chairs, lots of light, and even artwork to look at during meals. The campus includes a swimming pool and hot tub surrounded by trees and places to sit, private patios for living and memory care units, plus a fitness room with machines set up for easy use. Activities offered fill up the day, with arts and crafts, gardening, yoga, Tai Chi, water aerobics, Wii Bowling, wine tasting, and music, and there's a steady schedule set by a full-time activity director, so everyone has a reason to get up and move, meet new friends, or try something new.

    Health and safety features include a secure memory care unit for people at risk of wandering off, mechanical lifts for non-ambulatory residents, and wheelchair-accessible showers and tubs, and staff check up on residents regularly for things like grooming and toileting reminders. Pets like cats and dogs are allowed, which brings some extra comfort, and the building follows a no-smoking rule inside but lets residents smoke outdoors. Transportation is available both with scheduled rides and resident parking, and there are busline connections for those who want more mobility.

    Special care is given to residents who want to age in place, so as folks need more help, extra services step in, including hospice and respite care for those who are very ill or need a short-term stay, and residents who can manage their incontinence or need help with bowel/bladder issues have staff to help as needed. The apartments and shared bathrooms offer touches like granite countertops, walk-in tubs, towel warmers, accessible vanities, and salon chairs, while there are always devotional services onsite and off-site for spiritual needs, a chapel with pews and stained glass, and a library stuffed with books for quiet time.

    Brookdale Carriage Club Providence allows male and female residents, including gender-specific areas when asked, expects all residents to be at least 62, and gives private mailboxes, lounges, a TV room, and staff available for emergencies any time of the day or night. Management under Mr. Richard Seiler works to listen to resident and family feedback, making changes to address concerns, and with about 300 employees and a long history under Brookdale Senior Living, residents get steady care and attention. The place's won some awards for its service and activities, has earned a BBB A+ rating though is not actually BBB-accredited, and keeps every effort on making everyday life safe and meaningful for all residents, no matter how much care they need.

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