Westminster Towers

    1330 India Hook Rd, Rock Hill, SC, 29732
    3.6 · 25 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Classy campus, but service declined

    I was drawn to the renovated, classy campus - beautiful dining room, state-of-the-art kitchen, heated pool, gym, putting green, lots of activities and frequent minibuses - and the staff were friendly and helpful at first. Lately management and staff turnover have hurt the care: meals declined, interaction is limited, housekeeping and pest control have been inconsistent, and there have been safety/rehab concerns. Fees and huge upfront/down payments are high and rising with opaque terms and even a steep transfer fee. Some residents seem very happy and I can see the potential, but the combination of cost, declining service and cleanliness issues made it not the right fit for me.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.64 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      4.2
    • Meals

      3.0
    • Amenities

      3.7
    • Value

      2.9

    Location

    Map showing location of Westminster Towers

    About Westminster Towers

    Westminster Towers is a not-for-profit, locally owned, and nationally accredited Life Plan Community that's been serving seniors in Rock Hill, Fort Mill, Chester, and surrounding areas since 1989, and the place has a calm faith-based foundation guiding its mission and daily work, honoring integrity, respect, excellence, and enrichment, so people can expect a focus on well-being through every stage of senior living, whether it's independent living, assisted living, memory care, skilled nursing, or short-term rehab all under one roof. People get personalized care here, with staff adjusting to individual health needs, and the mix of services includes help with daily activities, medication management, mobility or wheelchair assistance, and everything from bathing and dressing to specialized diabetic and high acuity care, and there's a nurse on staff, plus skilled nursing and rehabilitation if that's needed later on. Rooms in Westminster Towers have comforts like private bathrooms, cable TV, kitchenette, telephone, air conditioning, Wi-Fi, and walk-in closets, and there are studios, one-bedroom, and two-bedroom apartments, sometimes with patios or extra storage, so seniors can settle in how they want, and move-in coordination helps make the process easier for everyone involved. Meals come from a professional chef who can handle dietary restrictions, and residents enjoy communal dining, with a variety of choices, while laundry, housekeeping, and linen services take one more thing off the mind, and the 24-hour call system means help is always close by, day or night. The campus has a heated indoor pool, jacuzzi, sauna, garden, walking paths, and outdoor spaces for fresh air, and there's the South Lawn and places like Glencairn Garden and Lobby for quiet or social times, with The Cottages bringing a new independent living option, and a woodworking shop for folks who like to keep busy with their hands. There's a bank/ATM, a beauty salon, card room, game room, billiards, library, arts room, and even a movie theater, making it easy to find something to do, and technology support is available for help with phones or tablets, which makes connecting to family and events smoother for everyone. Transportation and parking services help people get to errands, grocery stores, doctor appointments, and local outings, with regular field trips, shopping trips, and group walks for both ambulatory and wheelchair users, and overnight guests and pets are welcome under certain rules, so family visits and companionship can stay a part of life. Programs sponsored by Westminster Towers as well as activities run by residents themselves include dance groups, drama club, music nights, movie nights, Bible study, crafts, group discussions, and special events like holiday parties, senior proms, and fundraisers, and the staff puts together a full calendar of entertainment, symphonies, concerts, volunteer opportunities, and hobbies, so social life can stay rich and interesting. Fitness is a priority too, with a well-equipped center, personal trainers, occupational therapy, physical therapy, group exercise, and health and wellness programs that focus on body, mind, and spirit. The HomeBridge program helps residents and their loved ones remain as independent as possible, whether living on campus or elsewhere, and help with technology, outings, and participation in the wider community keeps everyone connected. Westminster Towers is one of about 14 percent of senior communities nationally to be accredited by the Continuing Care Accreditation Commission, and was the first retirement campus in South Carolina to get this accreditation, which marks a history of steady, reliable service to seniors for decades now. There's a team experienced in healthcare, food service, rehabilitation, and caregiving, with support from a marketing director and senior marketing associate, and the staff speaks English, working to inspire, encourage, and empower residents day to day. Internships bring students in exercise science, gerontology, and family studies into the fold, so fresh ideas and extra hands help with programs, organization, and special events like Adopt-A-Resident at Christmas. Westminster Towers has faith at its core, promoting a community that aims to serve, support, and uplift seniors with dignity and care, always working to improve quality of life through both services and a wide range of activities. Website is www.westminstertowers.org for more.

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