Hidden Hollow has independent living, assisted living, and memory care services, so people who need different levels of help can find a place that fits them, and they also offer respite care if someone needs a short stay, plus home care services with trained aides who give companionship and help at home. Residents can join in lots of activities since there are full-time activity directors, trips and outings, field trips, and offsite events, and the community has two centers for gatherings and big laundry rooms for everyone to use. The dining program serves nutritious meals planned by chefs, and they focus on balanced vitamins and minerals, plus special dining options are available. The staff has a reputation for being helpful, joyful, and kind, so the atmosphere usually feels friendly and welcoming for people who live there.
Hidden Hollow tries to be accessible and affordable because apartments are for those 62 and older, or disabled of any age, and the rent is based on income, which can help stretch a budget, and the heating, water, sewer, and trash collection are included in the rent, too. Some apartments are barrier-free, with low-threshold or roll-in showers, accessible kitchen counters, wide doorways, grab bars in the bathrooms, and ground-floor layouts that don't have stairs, plus large walk-in pantries, full-sized appliances, spacious closets, and tiled bathrooms make things easier. The units have patios, window coverings, and ceiling fans, and air conditioning can be central or in the wall units; pet-friendly policies let people have cats or dogs if they meet the weight limits, and there are enclosed courtyards for both pets and residents to enjoy.
Residents can pay rent online, and an onsite manager stays available when people have issues to fix, with twenty-four-hour maintenance if something breaks. For people who want to stay social, there are community centers, transportation for trips, and parking for those who drive, while the enclosed courtyards give safe outdoor spaces, especially for those in memory care since those areas have special design touches to help prevent wandering and lower confusion for seniors with dementia or Alzheimer's disease. The beauty salon on site and devotional services help people take care of themselves and follow their faith if they wish, and everyone's supposed to get treated the same no matter their background since Hidden Hollow calls itself an equal opportunity provider and tries to create a place where kindness and fairness come first.