Veranda at Whitted School

    200 East Umstead Street, Durham, NC, 27707
    3.2 · 5 reviews
    • Independent living
    AnonymousCurrent/former resident
    2.0

    Nice move-in but poor management

    I was impressed by the placement service and had a very smooth move-in, and the office manager was helpful and accommodating. The facility is small and generally well-maintained with basic amenities (exercise room, pool room), rent around $750-900. However management is a major problem - the manager is hard to talk to, staff can be uncooperative or non-responsive, and resident association efforts are impeded. Maintenance sometimes fixes things quickly but is inconsistent; construction is poor so sound travels through walls and floors. I have seen pest issues (flies, maggots), trash/chemical odors in the halls, and limited tech access. Tenants are friendly and I'm settled, but I can't recommend it given the management, hygiene, and staff problems.

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    Amenities

    3.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      2.4
    • Meals

      3.2
    • Amenities

      2.0
    • Value

      3.2

    Location

    Map showing location of Veranda at Whitted School

    About Veranda at Whitted School

    Veranda at Whitted School sits at 200 East Umstead Street in Durham, NC, and is close to shopping, dining, entertainment, a library, and Hillside Park, which has a swimming pool, so you don't have to go far to find something to do, and they really seem to like giving folks plenty of options for enjoying their free time or running their errands. The place is a senior apartment complex for people aged 62 and older, and it's made up of 79 apartments that are well-kept and were built new in 2017, and there's a nice mix of studio, one, and two-bedroom homes, all with their own kitchens and bathrooms, handrails, walk-in closets, large bedrooms, and each apartment has cable hook-ups and its own heating and air controls, plus hardwood floors and ice makers to add a little comfort.

    Residents have access to a laundry facility, fitness center, business center, and secure parking, plus the building is smoke-free and there's monitored entry for safety, while both maintenance and property managers are on-site around the clock, so if something needs fixing, it shouldn't be a big hassle. The grounds feature a private courtyard with raised garden beds, a gazebo for relaxing outside, and a landscaped exterior that shows they take care of the place, which makes going for a stroll or just sitting outside pretty pleasant. Inside, there are things like a theater, game room with billiards, inviting sitting areas with teal armchairs and art, and a personal care center for anyone who needs a place to focus on health, so you won't feel boxed into your apartment all the time, and it's easy to find a place to socialize or have a quiet moment.

    Veranda at Whitted School is a LIHTC Community, and that low income housing tax credit helps keep rent affordable for people who meet the age and income requirements, and they make sure to offer fair housing to everyone, so you don't have to worry about being left out because of income. They have tailored care types for residents, including independent living, assisted living, memory care, short-term rehab, in-home care, nursing, hospice, and even help with daily chores and medication, with programs and staff who try to keep it friendly and supportive, and veterans can also get help with things like the VA Aid and Attendance benefits here. The staff gets praised for being kind, helpful, and welcoming, and there's always someone around if you need a hand or have a question.

    There are scheduled monthly activities, meals planned by chefs who try to keep things healthy and tasty, and social events that bring people together, so folks don't have to feel alone, and the web portal helps residents keep up with community news and services, which is nice if you like to stay connected without too much running around. Applications do need some paperwork-things like ID, social security card, proof of income, and a couple of references-but the staff can walk potential residents through those steps.

    All in all, Veranda at Whitted School provides a range of services for different levels of need, with features aimed at making senior life comfortable and connected, and the building still feels relatively new and in good shape, with a caring atmosphere and useful amenities throughout.

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