Laguna Hills Health and Rehabilitation Center

    24452 Health Center Drive, Laguna Hills, CA, 92653
    1.6 · 5 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severe neglect after staff cuts

    I've been very disappointed - after staff cuts the quality of care dropped: long nurse response times, calls discouraged, no help with walking or rehab, missed illnesses/injuries (one hospitalization for UTIs), and management even barred a staff member from contact with my parent. Rooms and bathrooms were often filthy, nurses ignored call lights while family intervened, and transparency about injuries was poor. A few caregivers were warm and the food was good, but overall care and staffing are unacceptable.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.6
    • Staff

      1.6
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      1.6

    Location

    Map showing location of Laguna Hills Health and Rehabilitation Center

    About Laguna Hills Health and Rehabilitation Center

    Laguna Hills Health and Rehabilitation Center mainly helps people recover their health through different kinds of therapy and nursing care, and you'll notice right away they have a pretty big therapy department, in fact, it's known as one of the largest in the county, and there's this team of therapists and staff who together have about 250 years of experience, so they really know what they're doing when it comes to rehabilitation, especially for things like orthopedic, cardiac, pulmonary, and stroke conditions, and when someone comes in, they start with a personal evaluation and set up a plan that's all their own, aiming to help each person regain their strength and go home when they're ready. People stay in comfortable surroundings with spacious living rooms, patios, and even 17 private therapy suites, and you'll see plenty of daily activities planned like art, karaoke, movies, bingo, and afternoon tea, which keeps folks busy and engaged, and family members are always encouraged to come visit and join in the recovery process because everyone knows how much that support can help. Residents get meals planned by a Registered Dietitian who also does nutritional counseling, and meal plans are changed up to fit specific health needs. The center runs both indoor and outdoor therapy sessions, thanks to large outdoor areas that are part of many of their programs, so people don't feel stuck inside all day, and there's even a nice waiting area up front, patient rooms with their own bathrooms and sinks, and a well-run nursing station nearby.

    There's skilled nursing care around the clock, led by nurses and doctors who can handle things like wound care, I.V. therapy, and pain management, and if someone needs hospice care, respite care, enteral feedings, or long-term care, those services are available too. Personalized care plans help keep things organized for those who need more health support, and you'll find help with managing medicines at the on-site pharmacy, and staff give out information about Medi-Cal benefits, plus there are health guides and wellness programs for anyone who's interested. The facility supports residents' mental health along with physical health and runs community support programs, and if folks want, there are resources for their families as well. Therapy options cover physical, occupational, and speech therapy, and if someone needs to keep working on recovery after they leave, outpatient therapy services are offered so people can come back. For those enrolled in the Program of All-Inclusive Care for the Elderly, or PACE, the facility has a special center just for that. There's always a focus on using proven, evidence-based care because the idea is to give everyone the best chance at recovery, letting people work on staying healthy in a structured, supportive place. Visiting hours run daily from 10:00 am to 8:00 pm, so loved ones can drop by most of the day, and overall, the place feels community-based, centered on recovery, and designed so residents and visitors can be comfortable while getting the help they need.

    People often ask...

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