Valencia Gardens Health Care Center

    4301 Caroline Court, Riverside, CA, 92506
    4.3 · 4 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good care but major shortcomings

    I'm mostly pleased with the care here - nurses respond quickly, PT/OT is strong, staff are helpful, the facility is very clean and activities (bingo, music, card/board games) keep residents engaged. That said, rooms are terribly small, meals are poor/nominal, resources are limited (no Black hair care), and I've witnessed staff laziness and occasional verbal mistreatment; management turnover has made some issues worse. I'd cautiously recommend Valencia for its care and activities, but be aware of these serious concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      4.3

    Location

    Map showing location of Valencia Gardens Health Care Center

    About Valencia Gardens Health Care Center

    Valencia Gardens Health Care Center sits as a single-story building that makes getting around easy enough for folks, offering a good number of housing options like 1 Bed, 2 Bed, and even 3 Bed units, where people can stay short-term for rehab or long-term if they need more support, and there are certified beds for residents. The team includes nurses, physical therapists, occupational therapists, CNAs, LVNs, and RNs, with nurses spending an average of 4.48 hours per resident each day and a nurse turnover rate of 38.1%, and they've got folks who seem friendly and helpful who help residents and visitors. The place gives care day and night, with 24-hour supervision so people stay safe, and there are lots of health care services for seniors and anyone needing rehabilitation, plus adult day care services led by physicians. Residents find a clean, seasonally decorated building, and staff focus a good deal on infection control and pest management, since there have been some deficiencies in those areas on inspection reports, including challenges with infection prevention and protecting private health information, but there's a pest control program in action. There are programs for rehab, like physical, speech, and occupational therapy, and regular assessment and planning for residents, so people get the care that fits what they need as they go along, with a focus on compassionate end-of-life care along with help from social services. People can take part in activities like exercise classes, gardening, and even volunteer work, plus there's a steady effort to create a sense of community where everyone can feel like they belong. Residents have food choices from all sorts of dining options-Asian, Sichuan, Southern, Soul Food, Vietnamese, buffet, chicken, hamburger, pizza, and Western restaurants-along with occasional ice cream shops, cafes, and coffeehouse spots, with amenities that help make staying there more comfortable. The management team, led by Franklin Hughes since August 2023, works under Nahs Southeast, Inc., with ties to the Nahs Employee Stock Ownership Trust and Nahs Holding Inc., and the place operates for profit while keeping up with all the required federal rules for safety, privacy, and care. People often mention that the environment feels comfortable and that the staff tries to keep the facility pleasant and peaceful, with social activities, exercise programs, and other things that help promote well-being and make the place seem more like home, all while keeping a steady focus on cleanliness and quality.

    People often ask...

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