Heartland Health Care Center - Grosse Pointe Woods

    21401 Mack Avenue, Grosse Pointe Woods, MI, 48236
    2.5 · 18 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Severe understaffing, neglect; decent rehab

    I placed my loved one here and had a largely negative experience: severe understaffing, long response times, and poor communication - staff often didn't follow orders. Medications were missed, wounds (including serious bedsores) went untreated for days, and there was a fall/drop that wasn't properly reported. Rooms were cold, outdated and not clean; food was bland and limited, and after-hours/COVID communication was terrible. The only bright spot was excellent rehab (OT/PT/speech) and some very caring therapists and aides - OK for short rehab, but I wouldn't trust this for long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.50 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.6
    • Meals

      2.6
    • Amenities

      3.0
    • Value

      2.5

    Location

    Map showing location of Heartland Health Care Center - Grosse Pointe Woods

    About Heartland Health Care Center - Grosse Pointe Woods

    Heartland Health Care Center - Grosse Pointe Woods offers skilled nursing, assisted living, independent living, and rehabilitation services in a supportive community, and it's located in Grosse Pointe Woods, MI. Residents can pick from private or semi-private rooms and apartments, most of which come fully furnished and include private bathrooms, TVs, phone service, and access to Wi-Fi, which makes it easier for folks to stay in touch with family or relax with their favorite shows. The community provides care for adults who might have complex health needs, including those with conditions like diabetes, COPD, Parkinson's disease, and even folks who need wound care, respiratory therapy, or dialysis.

    The nursing staff includes Registered Nurses, Licensed Practical/Vocational Nurses, and Certified Nursing Assistants and there's usually someone on duty 24 hours a day with at least 12-16 hours of hands-on nursing support. Residents receive help with things like bathing, dressing, medication management, and getting around, and there's a system in place to call for help whenever needed. Heartland Health Care Center also focuses on rehabilitation, offering physical, occupational, and speech therapy in a therapy gym, with programs for people who need a lot of therapy or just a little, including exercises for mobility, transfers, communication, and recovery from surgery or falls.

    There are community areas like lounges, a small library, a gaming room, a fitness room, and an arts room, so folks can enjoy movie nights, music, games, or time outdoors in the gardens and walking paths, and there's a beauty salon and computer center, too. They serve meals in a communal dining room, but room service is available for those who'd rather eat in their rooms, and the staff makes special meal plans for residents who need certain diets like diabetes, gluten-free, or low-sodium foods. The building stays comfortable with air-conditioning and the staff takes care of housekeeping, laundry, linens, and even provides transportation for appointments or planned day trips around the community.

    Insurance navigation and managed care options are available, and the facility accepts Medicare and Medicaid, with some beds set aside as of June 2025. There are programs for residents with memory care needs and the staff offer both rehabilitation after falls or illness and longer-term hospice care for those in the end stage of life. Some residents have said the experience could be better, as online reviews average around 1.5 to 1.6 stars, but the place has a wide range of healthcare and everyday support services for people who need them, especially after a hospital stay or surgery. Pricing isn't listed publicly as of now. Heartland Health Care Center - Grosse Pointe Woods isn't a fancy or glitzy place, but it does provide needed basic care and safety for older adults with different health needs.

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