AnonymousCurrent/former resident
    2.0

    Beautiful facility but unsafe staffing

    I had a mixed stay. The facility is beautiful and resort-like, with outstanding PT/OT, generally great food, and many kind, professional caregivers who genuinely helped. But chronic understaffing led to long call-light waits, missed/late meds and meals, inconsistent room cleaning and infection-control lapses, poor communication and shaky discharge practices - making it unsafe for higher-acuity care. I'm grateful to the compassionate staff who went above and beyond, but until management fixes staffing, safety, and cleanliness I cannot recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.04 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.1
    • Meals

      2.9
    • Amenities

      4.3
    • Value

      1.0

    Location

    Map showing location of Wellbridge Of Novi

    About Wellbridge Of Novi

    Wellbridge Of Novi sits in Novi, Michigan and offers skilled nursing, post-acute rehabilitation, and assisted living services for adults who need daily or complex medical care, offering a place with around-the-clock licensed nurse staffing and medical care, so people always have help nearby if needed, and you'll find services like medication help, therapy, and support with activities of daily living, always with a focus on the individual's needs with both short-term and long-term care available. The place fits up to 100 people in total, with about 92 residents daily, and private suites with Tempur-Pedic mattresses and the option for meals delivered to the room or at the Bistro, along with spacious rooms, hotel-style amenities, and therapy equipment so mobility and health can improve, plus there's a regular calendar of social, educational, and religious programs since they know keeping people active and connected is important for their well-being, and they've got a team that can help with rehab or more complex health issues, too.

    Wellbridge Of Novi's staff works under the direction of physicians and has access to certified assisted living directors, striving to offer a safe, caring setting, though inspection reports have shown 29 deficiencies in different areas, including infection control and resident rights, with some related to not meeting all professional standards for care, and a full inspection on April 17, 2025, found 10 deficiencies, so while the facility tries to stay innovative and compassionate, and holds a Silver Award for Achievement of Quality from 2019, families should be aware of its history and ongoing efforts to improve. The nurse turnover rate is 53.3%, and current staffing averages 3.84 nurse hours per resident each day, with 24-hour RN coverage during guest stays and admissions accepted any time, day or night, and they accept Medicaid and private pay as payment options, while the facility itself is managed by Nexcare Health Systems, LLC and is part of The Wellbridge Group. Amenities include chef-prepared meals, private rooms, social activities, access to religious services, and structured rehabilitation programs led by healthcare professionals, all within a personal care environment that uses modern therapy equipment, and if you want to know more, you can visit their website at thewellbridgegroup.com/location-novi for a look at services or more details about their programs.

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