Whitehall Convalescent Homes

    43455 W 10 Mile Rd, Novi, MI, 48375
    2.3 · 6 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful grounds, neglect, medication errors

    I was initially impressed by the beautiful grounds and nice common areas, but my overall experience was awful. The place felt dirty and smelled bad, resident rooms and belongings were mishandled or missing, call lights went unanswered for long periods, and I witnessed medication errors and neglect that led to hospitalizations. Management promised reimbursements that never came - staff attitude and staffing levels left residents unsafe and uncared for; I cannot recommend this facility.

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    Amenities

    2.33 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      2.3

    Location

    Map showing location of Whitehall Convalescent Homes

    About Whitehall Convalescent Homes

    Whitehall Convalescent Homes is a senior living community in Novi, Michigan, that most folks know for its careful focus on recovery and elderly care, and while it uses names like "Convalescent Ctr" and "Convalescent Homes" for some places, Whitehall also has nearby facilities with names like Camarot Hall Convalescent Ctr, Plymouth Court, and Four Seasons, plus connections to places like The Woodhaven Retirement Community and Wellspring Lutheran Services, and it's all part of a bigger group of senior care offerings that include assisted living, memory care, nursing homes, and independent living. Whitehall Convalescent Homes itself has 82 beds, so the place isn't overwhelming but is big enough to care for a lot of needs, and people can get long-term eldercare or short-term rehabilitation after an illness or injury, with registered nurses, aides, and therapists available around the clock, and they give help with things like pain and wound care, heart and stroke care, dialysis, medication, and therapies like physical, speech, and occupational therapy. Memory care is available too for seniors with Alzheimer's or other dementias, with the building designed to keep residents safe from wandering or confusion, and there's a strong program of family outreach and resident counseling, so people can feel supported even if they're facing tough times.

    Staff have a reputation for being helpful, joyful, and kind, so it feels like somebody's always there if you need them, and everyone gets help with daily tasks like bathing, dressing, or managing medicine, and the food gets special attention from chefs and registered dietitians to make sure meals stay nutritious and taste good, so residents often look forward to mealtimes. The facility holds activities and outings, crafts, education sessions, and there are nicely landscaped grounds for anyone who wants to take a walk or sit outside. When folks need to get somewhere, the community provides transportation, and family and guests can visit often, with programs for outreach and education. Whitehall Convalescent Homes has care that fits both active seniors who want to stay social with some basic help and those who need more skilled nursing or hospice care. Medicare and Medicaid license Whitehall, and the place has been operating for over 22 years, so it's got a track record of steady care, and its ratings, such as 3.5 stars for some centers, let prospective residents and families know it meets above-average standards. Whitehall is also part of Consulate Health Care, which helps standardize the service and policies across its network, and people know it locally as Whitehall Healthcare Center of Novi. The whole place offers a steady, friendly environment where comfort and recovery go together, and while there aren't any special deals or discounts, folks can expect well-kept rooms, regular housekeeping, and support for nearly any kind of senior care need in the Novi and surrounding areas.

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