Mercy Hospital Skilled Nursing Facility sits close to Mercy Hospital of Buffalo, which means residents can get hospital services if needed, and this nursing facility has four floors with 84 beds altogether, and each floor has a shared living room with a flat-screen TV and fireplace, so people have a place to gather if they want, plus spa bathing areas are there, along with kitchen and laundry rooms so folks can keep some independence if they like. The private rooms have their own temperature controls and Dutch doors, so residents can enjoy some activity while still keeping their privacy, and the dining and activity areas are big, making it easy for everyone to spend time together or join in recreational events. There's always staff around, and skilled nurses are on site 24/7, and the whole place uses a household model, meaning it tries to feel more like a home with attention to a peaceful atmosphere and person-centered care, and activities can be chosen based on what each resident enjoys or needs.
Residents can get post-acute care, and help with daily living like housekeeping, personal grooming, and companionship, and the rehab programs are available when someone needs to recover. There are both independent and assisted living services here, as well as home health assistance, and long-term care is available for those who need more support. People can set up appointments over the phone, and there's also an online portal-MyChart-that lets patients view test results, refill prescriptions, pay bills, and schedule appointments, and access to Catholic Health lab services and same-day blood work is part of what's offered. The LIFE program (PACE) is here too, giving all-inclusive health care for seniors who qualify for Medicare and Medicaid.
There are many safety features, like security cameras at exits, stairwells and elevators that only employees can use with their badges, and special covers on elevator buttons to keep residents from wandering off, plus free parking outside for visitors and wireless internet throughout the building. Visitors can bring laptops and do video chats with residents if needed, which some folks do if their family lives far away. Nursing care is specialized, and the patient experience is measured by things like how the nurses and doctors communicate, how staff responds, how rooms and bathrooms are kept clean, and whether the rooms stay quiet, with infection and accident ratings tracked for serious health events like blood clots, infections, catheter-related problems, or accidental cuts from medical care.
The Mercy Nursing Facility at OLV is part of this system, and the staff includes an Assistant Administrator and a Vice President of Long Term Care Operations, so management has experience in looking after seniors over time, and the facility itself keeps up with quality measures by joining the UB Institute for Person-Centered Care, which focuses on dignity and a sense of purpose for frail or vulnerable people. There's a record of awards, like the Providigm Embracing Quality Award every year since 2014, and being named a "Top Performing Nursing Home" by the New York State Department of Health since 2014, and the place has held a five-star rating from the CMS Five-Star Quality Rating System since 2015 and kept Providigm's QAPI Accreditation since 2013. Residents, patients, and families can count on free parking, secure internet, private rooms at non-governmental rates, and a home-like setting designed to make daily life safe, comfortable, and as independent as possible.
