Mercy Hospital Skilled Nursing Facility, also known as Mercy Nursing Facility at OLV, offers a unique and comfortable environment for its residents, utilizing a household model that promotes both privacy and community engagement. The facility consists of four floors with a total of 84 beds, and every resident enjoys the comfort of a private room equipped with individual temperature controls. The room design features distinctive Dutch doors, enabling residents to partake in the daily life and activities around them while maintaining the privacy and sanctuary of their own spaces. The intentional layout and features of the living areas are designed to foster independence and dignity for individuals, regardless of age or mobility challenges.
The skilled nursing care provided at the facility represents the highest level of support available outside of a hospital setting. A dedicated team of registered nurses, licensed practical nurses, and other healthcare professionals are present around the clock to ensure the well-being of each resident. This includes care for those who are recovering from injuries or illnesses, as well as individuals living with chronic conditions. The nursing aides assist with essential daily living activities, such as personal grooming and housekeeping, while offering companionship that supports residents’ emotional and social needs. These services are aimed at cultivating an atmosphere where residents can maintain a sense of independence and purpose throughout their stay.
Mercy Nursing Facility at OLV embraces a philosophy centered on person-centered care, as demonstrated through its partnership with the UB Institute for Person-Centered Care. This approach concentrates on alleviating boredom, loneliness, and feelings of helplessness in the elderly population, ensuring that all individuals experience dignity, personhood, and a sense of meaning. The commitment to improving quality of life is further reflected in the facility’s consistent recognition, including its status as a Top Performing Nursing Home by the New York State Department of Health and ongoing receipt of the Embracing Quality Award. The facility has also achieved a five-star rating in the government’s quality rating system and maintained excellence through Providigm’s Accreditation Standards for Quality Assurance and Performance Improvement.
Residents and their visitors enjoy a comfortable and accommodating environment, benefiting from amenities like free parking and wireless internet access. While the facility’s laptops are not equipped for video chats, staff strive to facilitate virtual communications for residents wishing to connect with distant family members, provided appropriate arrangements are made. Safety is a priority as well, and specialized measures are in place for those at risk of wandering. The design and operation of Mercy Nursing Facility at OLV ensure that residents not only receive exceptional medical and personal care, but also live in a setting that honors their individuality and promotes a sense of home.