AnonymousLoved one of resident
    2.0

    Beautiful facility, inconsistent care overall

    I found a beautiful, well-appointed facility with good amenities - spacious rooms, therapists who were excellent, and some really great nurses - but the care was inconsistent. It's clearly understaffed and overworked: long waits for help, ignored call bells, slow med and therapy access, and occasions of poor hygiene and missed procedures. Staff attitude ranges from compassionate to rude, management feels bottom-line driven, and costs are high. Overall I wouldn't trust it for long-term care despite pockets of very good care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.85 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.7
    • Meals

      3.5
    • Amenities

      3.6
    • Value

      1.5

    Location

    Map showing location of Huntersville Oaks

    About Huntersville Oaks

    Huntersville Oaks sits at 12019 Verhoeff Drive in Huntersville, North Carolina, and works as part of the Atrium Health network, which means they offer a range of medical and rehabilitation services under continuous care twenty-four hours a day, every day. The facility is led by administrator Kayla Hart and has 168 skilled nursing beds, with private rooms that come with in-room showers, so privacy and comfort aren't a problem. They're well known for short-term rehabilitation that helps people return home after surgery, illness, stroke, or falls, and that's where you see their Freedom Through Functionality program in action-it's a way to help folks stay as independent as possible while they work through their recovery. If you need therapy, you can get up to three hours a day with choices like physical, occupational, speech, and recreational sessions, and all the equipment is fresh and state-of-the-art, including Nautilus machines in the therapy gym.

    You'll find that they focus a lot on quality of life; staff include physicians, nurses, therapists, social workers, and nutritionists who put together person-centered care plans, always with the aim to help people regain skills and lower the risk of having to come back to the hospital. The facility holds an award for nursing and rehabilitation, and they're licensed and regulated by the North Carolina Department of Health and Human Services, so all the service quality rules get followed. There are on-site physicians or nurse practitioners five days a week, and the care covers skilled nursing, memory care, palliative, and hospice when needed. For extra support, you'll see chaplain services for spiritual needs, a chapel for quiet time, and home healthcare services plus pharmacy options, sleep and pain management, even financial counseling if you need it.

    The living experience has a lot of touches, like restaurant-style dining, housekeeping and laundry services, a beauty salon and barber shop, a gift shop, cybercafes for internet access, and a big rose garden with a pavilion where folks go for fresh air. Social and cultural activities are planned to help residents stay engaged, and there's also mobile dentistry on-site to keep everyone's health in check. Nutrition gets special attention; custom meal plans are made for each person. The approach at Huntersville Oaks is pretty straightforward-they keep care personal and dignified, helping people get better in a setting that's both medical and home-like, giving residents support for both long-term living and short stays while recovering.

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