Hillcrest Raleigh At Crabtree Valley

    3830 Blue Ridge Road, Raleigh, NC, 27612
    3.1 · 21 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Excellent therapy but concerning staffing

    I had a mixed stay. The facility is attractive, very clean, with a lovely outdoor area and convenient location - the PT/OT/speech team was excellent and helped recovery. Staffing and management were inconsistent: some nurses and aides were caring and responsive, but I also experienced understaffing, slow call-bell responses (often hours), hygiene lapses, delayed meds, lost clothing and poor communication. Rooms are shared with little privacy, and there were safety/maintenance concerns (non-adjustable beds, heavy doors, slipping mats). Overall I'd recommend it for short-term rehab because of the therapy team, but I would think twice about long-term or high-dependency care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.10 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.1
    • Meals

      2.9
    • Amenities

      2.9
    • Value

      3.0

    Location

    Map showing location of Hillcrest Raleigh At Crabtree Valley

    About Hillcrest Raleigh At Crabtree Valley

    Hillcrest Raleigh at Crabtree Valley sits on Blue Ridge Road in Raleigh, North Carolina, and the place spreads out across six acres of nice park-like grounds with beautifully manicured lawns and landscaped gardens, and you notice a kind of hotel-like atmosphere with dramatic vaulted ceilings, stylish decor, and cozy lounges where families can sit together or just enjoy some quiet time. The facility is part of the Hillcrest Healthcare network and has run since 1951, focusing on a tradition of elegant care, and you see that they treat residents like guests, with a resident-directed model and an all-inclusive monthly rate, so there's no deposit or application fee when someone moves in, and you can pick short-term, long-term, or respite stays. Hillcrest Raleigh at Crabtree Valley mainly serves seniors who are active and can care for themselves, with age restrictions usually for folks 55 or 62 and up, though they also have specialized services for memory care, helping people with Alzheimer's or dementia, which does cost more than other types of care due to the extra support provided. The building has 134 skilled nursing beds, and licensed caregivers are there 24/7, offering help for those who need assistance with dressing, bathing, healthcare, housekeeping, one or two prepared meals a day, and laundry services. There's a focus on both independent and assisted living-though assisted living services are only in Durham-but in Raleigh, you get rehabilitation care too, with programs for orthopedic rehab, advanced stroke recovery, and even cancer care, plus some fancy things like the Bionic Leg for therapy, and you can choose outpatient physical therapy as well at their Durham location. The place tries to lower the stress that healthcare often brings to families, and there's home care too, with things like Age at Home, personal care, companion care, and concierge services if you'd rather stay in your own house with support coming in. The dining room's got a big vaulted ceiling and a Certified Dietary Manager takes care of special meal plans, and while you don't get three meals a day, there's usually one or two on offer, and you get access to laundry facilities or full laundry service if needed. Long-term care and short-term rehab are available, with a focus on better recovery outcomes and keeping hospital readmissions low, and they try to coordinate everything under a continuum of care model, which just means you don't have to make a lot of hard decisions on your own when needs change over time. The administrator is Lisa Lee, and families do say that the place is clean, well-run, and has attentive staff, though the rating sits at 2.9 from 41 reviews, which isn't perfect but gives a sense of what some people have experienced. The website offers plenty of directions and resources for families who need expert guidance on things like long-term care, family caregiving, or Long-term Care Insurance, and you'll find that while Hillcrest Raleigh at Crabtree Valley isn't the fanciest or the best-rated place in town, it does provide a wide range of care and comfortable surroundings for older adults who want either a bit of independence or need skilled nursing help in a spot that feels less like an institution and more like a community with a gentle, hotel-like touch.

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