Lake City Scranton Healthcare Center

    1940 Boyd Road, Scranton, SC, 29591
    3.3 · 14 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Inconsistent care cleanliness and communication

    I have very mixed feelings. Some nurses, therapists and a few aides were excellent - helpful rehab therapy, celebratory activities, and my loved one seemed happy with certain staff and meals. But management and many staff were negligent or rude, communication was poor (phone often unanswered or long holds), and families were sometimes shut out under COVID rules. The building shows wear, back-hall odor and cleaning lapses worry me and raise contagion/PPE concerns. Overall care and value felt mediocre: good pockets of care, but inconsistent staffing, exploitation of visitation, and cleanliness/management problems left me uneasy.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.29 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.3
    • Meals

      3.5
    • Amenities

      2.5
    • Value

      2.0

    Location

    Map showing location of Lake City Scranton Healthcare Center

    About Lake City Scranton Healthcare Center

    Lake City Scranton Healthcare Center sits on Boyd Street in Scranton, South Carolina, and serves seniors needing skilled nursing care and rehabilitation. The center has 88 certified beds and usually takes care of about 82 residents every day. It's a for-profit corporation, owned and operated 100% by Palmetto Health Care LLC, with indirect ownership by Murray Forman, and it does have an affiliation with Fundamental Healthcare. This place focuses on recovery from illness, injury, or surgery, offering physical, occupational, and speech therapy, as well as skilled nursing services tailored to each person's needs. Some residents are active seniors, while others may have Alzheimer's or dementia, and there are programs to help support both groups-like therapy to reduce confusion or prevent wandering, and activities that keep people socially and mentally engaged.

    Nursing staff turnover runs at 41.9%, with an average staff level of 3.02 nursing hours per resident each day, and people say the staff here are friendly, helpful, and do their best to communicate with families and residents. The meals aim to be nutritious, and the environment's meant to be supportive and respectful. Lake City Scranton Healthcare Center tries to treat everyone equally, no matter their background or condition.

    However, inspection reports, including a full one from May 23, 2024, show 22 deficiencies, with specific problems in protecting residents from abuse, neglect, and exploitation, as well as gaps in respiratory care and help with activities of daily living. There have also been violations of federal infection standards, including an infection-related deficiency, and complaint and infection-control reports have been reviewed in inspections over the last three years. The center calls itself a healing environment with high-quality services and aims to improve life for people in recovery, but it's important to know there have been several documented issues through state and federal inspections, which families may want to review. The administrator is Rachel McKenzie, and the center keeps policies for fair housing and equal opportunity. Activities and amenities are similar to what you find at many health care facilities, aiming to support both daily life and medical needs.

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