Springtree Health & Rehabilitation Center

    3433 Springtree Drive Northeast, Roanoke, VA, 24012
    2.9 · 15 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Great therapy; poor nursing oversight

    I had a very mixed experience. The facility is clean, with nice amenities (gym, activity and game rooms) and excellent rehab - PT/OT/speech were knowledgeable and helped a rapid recovery. CNAs and some nurses were genuinely caring and went above and beyond. However, nursing/social/management communication was poor: phones often unanswered or uncharged, call bells ignored, weekends/holidays short-staffed, and staff frequently overburdened. I encountered unprofessional and neglectful conduct (rough handling, missed meds, missed DNR in chart) and was alarmed by serious incidents reported (defibrillator/intubation and a death). Rooms are small and usually shared; food and staff professionalism were hit-or-miss. I'd consider it again for rehab because of the therapy, but I would be very cautious about overall medical oversight and staffing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.87 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.6
    • Meals

      3.7
    • Amenities

      3.4
    • Value

      2.9

    Location

    Map showing location of Springtree Health & Rehabilitation Center

    About Springtree Health & Rehabilitation Center

    Springtree Health & Rehabilitation Center is a Skilled Nursing Facility in Roanoke, Virginia, with 120 licensed beds and a reputation for being the gold standard in short-term recovery, and you'll find that they combine a calm, home-like setting with advanced medical care for people who need rehabilitation after planned surgeries, accidents, or illness, or for those who need long-term support. The center uses specialized policies to help prevent the spread of diseases like COVID-19, with clear signs, guidelines for personal protective equipment, and visitor rules about hand washing, masks, and keeping distance, all while allowing patients to see family and friends as safely as possible. Administrators like Adam Edwards, Christina Wiley, and Ms. Amanda Powers all play a role in keeping things running smoothly, and the facility has a dedicated team of nurses, therapists, and physicians on staff-not contractors-so every patient gets consistent help and attention.

    Every patient receives a personalized treatment program built around their medical needs, and therapy happens up to seven days a week, for two to three hours a day, which is more than many places can offer, and this helps people recover and return to daily life more quickly, with extra education and support to make sure they're ready when it's time to go home. People here can take part in the exclusive LifeWorks Rehab® Recovery Program, which uses tools like the Recovery Map™ and the Personal Report Card™ to track every bit of their progress and keep them motivated, and there's a modern, well-equipped gym with advanced therapy equipment to help with everything from stroke and heart problems to wound care, orthopedic surgeries, falls, fractures, and neurological issues, as well as cardiac or pulmonary rehabilitation, tracheostomy care, and even recovery for folks with PICC lines or IVs.

    Springtree also offers hospice and respite care, along with traditional long-term care for people who need to stay longer, and handles serious medical needs like total parenteral nutrition, wound vacs, and PCA pumps. The semi-private rooms have a daily rate, and private rooms cost a bit more, but both come with care that is built to be as comfortable and convenient as possible, supporting every patient as they move through their recovery. Springtree Health & Rehabilitation Center is operated by Medical Services of America, and for anyone who wants more detailed information, including details on their amenities, admissions, or their LifeWorks Rehab® approach, their website gives an up-to-date look at everything they do for people in Roanoke and the surrounding area.

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