Willow Tree Healthcare Center sits at 1263 South George Street in Charles Town, West Virginia, and belongs to the Communicare Health network, operating as a for-profit facility under Wo Holdings LLC, and it's managed by Health Care Facility Management LLC since 2016, with several indirect owners like the C.R. Stoltz Irrevocable Trust and Health Care Holdings LLC, so a lot of people have their hands in it, and what you get is a 104-bed facility that usually has an average of 102 residents a day and nurse hours per resident per day at 3.31, which is lower than the state average of 3.7, but the nurse turnover rate-people leaving and being replaced-sits at 47.7%, which is slightly better than the state average. Residents can expect skilled nursing and 12-16 hour nurse coverage with 24-hour supervision, plus help with bathing, getting dressed, transfers, and day-to-day needs, plus medication management, an emergency call system, and support for both short-term rehabilitation and long-term stays, including special services for memory care that help folks with Alzheimer's and dementia. The staff includes people who tailor care plans for each person, trying to look after body, mind, heart, and soul, and they approach things person by person.
The rooms come furnished, you get private bathrooms, cable TV, air conditioning, Wi-Fi, and a kitchenette in some options, with layouts including both studio and suite styles, so some variety is available, while common areas include community gardens, outdoor spaces, walking paths, a game room, a therapy room, a library, and a fitness room, so there's enough going on outside the rooms, and plenty of social groups and activities like Bingo, Karaoke, Arts & Crafts, movie nights, music programs, fitness opportunities, and regular holiday celebrations to give folks a chance to stay busy, plus resident and family councils keep voices heard, and family support services help with move-in and adjustment.
Housekeeping handles cleaning, and meal services offer a restaurant-style dining room with a professional chef, special diet options including diabetes and allergy considerations, and meals are prepared on-site, while transportation and parking are provided for those who need to get out. The center takes both Medicaid and Medicare. There's a 24-hour call system for emergencies, and the facility's got a history of 50 deficiencies showing up in inspection reports-including four related to infections-plus a recent report from January 2024 documenting six more deficiencies, and, of note, there are some issues on record for not reporting possible neglect or theft quickly and not following through completely on complaints, but these didn't result in actual harm, though they had the potential. The most recent inspection happened over two years ago, so the state's been a little slow to follow up. Short-term respite care is offered to give a break to families, and the center's got only two certified beds available as of June 2025. Skilled nursing care covers nursing home residents and provides intermediate care for people who need consistent medical attention, also aiming to help some residents regain independence through rehabilitation after hospital stays. There aren't any public reviews listed about the center.
