The Oaks

    3675 South Rome Street, Gilbert, AZ, 85297
    4.2 · 90 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Resort-like, caring staff, inconsistent management

    I toured and moved my mom here. The community is clean, attractive and feels resort-like; front-line staff were warm, responsive and caring, move-in went smoothly, activities are varied, and dining is generally good. My mom adjusted and is mostly well cared for, but I've seen inconsistent management and staff turnover that led to lapses in memory-care (missed meds, occasional odors), housekeeping/billing errors, and uneven food quality. It's pricier with a possible wait, but I'd recommend touring to see if it's the right fit.

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    Amenities

    4.17 · 90 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.9
    • Meals

      3.7
    • Amenities

      4.2
    • Value

      3.3

    Location

    Map showing location of The Oaks

    About The Oaks

    The Oaks stands as a senior living community that gives people options for independent living, assisted living, memory care, and skilled nursing, all in one place, so folks who move in can count on that continuity no matter how their needs change. The community belongs to Merrill Gardens and sits under the Arizona Department of Health Services license. Residents find all sorts of living options, from studios and one or two-bedroom apartments with private bathrooms and kitchenettes, comfortable heating and air, and easy-access showers, so everyone gets something that fits both their needs and wishes. Those who enjoy being out in the open air will probably appreciate the enclosed courtyard, walking paths, sunroom, terrace gardens, and outdoor patio areas that come complete with fireplaces and seating, making it easier to spend time outside safely.

    The Oaks makes day-to-day life simpler with housekeeping, laundry, dry cleaning, grocery shopping, transportation, and maintenance-free living, so people have support with daily chores. Transportation comes both complimentary and at a cost, and weekly shuttle trips or private rides help folks keep appointments or get around town with less fuss. An on-site fitness center with daily exercise classes helps keep people moving, while amenities like a movie room, computer room, billiards lounge, library, beauty salon, game room, and arts and crafts center give people many things to do indoors.

    Meals at The Oaks come as chef-prepared dishes, with three served every day in the restaurant-style dining room or the bistro, and special diets like low sodium or low sugar handled upon request. Residents can enjoy an active calendar run by a full-time concierge, with activities for social clubs, crafts, spiritual services for Protestant, Catholic, and LDS/Mormon residents, plus a visiting chaplain, and programs like reminiscence and cognitive enrichment, which are especially helpful for those with memory challenges. The memory care area uses secured spaces and routines meant to reduce confusion and prevent wandering for residents with dementia or Alzheimer's. People who need help with daily living tasks, like bathing, dressing, medication, or personal care, get attentive support that respects dignity and independence.

    The Oaks also offers respite stays, short term options, hospice services, aging in place, and home care, supporting people even if their needs are temporary or changing. Residents have access to Wi-Fi and cable TV with no extra charge, private parking for those still driving, and security features like emergency response pendants and round-the-clock on-call care. Staff include an executive director, a Director of Sales and Marketing, and contacts like Jessica Gonia, Carol Mazza, and Kevin Pugh, with someone always available in the sales office every day, 8am to 8pm, to answer questions. The Oaks community works to keep people comfortable, secure, and as independent as possible, with a helpful, kind staff and amenities made for older adults at every stage.

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