North Mountain Medical And Rehabilitation Center

    9155 North 3rd Street, Lake Havasu, AZ, 85020
    3.2 · 23 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Mixed care; serious infection concerns

    I had a mixed experience. The therapy/rehab teams, on-site dialysis, and many nurses and caregivers were skilled, friendly, and helped patients improve, and the activities program was excellent - lunch and some meals were good. But care was inconsistent: many CNAs were apathetic or rough, call buttons and responses were slow, treatments and doctor visits were delayed, and discharge/prescription communication was poor. Most alarming were infection-control and sanitation problems - a long-standing scabies outbreak handled poorly, hairballs/dust, urine odor, sticky trays, a leaking IV/puddle, and very cramped shared rooms that felt unsafe. I can't recommend this facility without major fixes to staffing, hygiene, and administration.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.17 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      1.8
    • Amenities

      2.7
    • Value

      2.0

    Location

    Map showing location of North Mountain Medical And Rehabilitation Center

    About North Mountain Medical And Rehabilitation Center

    North Mountain Medical And Rehabilitation Center sits as a large community serving older adults with over 100 beds, offering both private and semi-private rooms that have bathrooms, electric beds, telephones, and cable TV, which makes living a little more comfortable. The center provides state-of-the-art medical and therapy facilities, giving access to in-house rehabilitation services and skilled nursing care, with licensed staff on duty around the clock. You'll find all sorts of therapists, physicians, and care staff on hand, making sure each resident gets a treatment plan that fits what they need, with physical, occupational, and speech therapies available right there in the facility, and with special programs from North Mountain Medical And Rehabilitation Center itself.

    The community offers different levels of care, including assisted living that helps with dressing, bathing, medication, and meals, plus memory care for seniors with Alzheimer's or other forms of dementia, where there's secure space to keep residents from wandering and activities to help ease anxiety. People needing medical help after an illness or surgery can find transitional care, wound care, IV therapies, pain management, or even restorative nursing. The staff will help with daily life-from transfers and bathing to medication management-and they'll do nutritional assessments to sort out each person's needs, including special diets if needed.

    For folks who like to stay active, North Mountain has outdoor gardens, walking paths, community spaces, and programs like art, music, and movie nights, along with resident-run activities, making it easier to find something enjoyable to do each day. There are lounges, dining spaces, an activity room, a fitness room, a movie theater, a library, and even a game room for more social time. Private meeting areas and family gathering rooms let loved ones spend time together in comfort. Housekeeping services keep things tidy and meal preparation, served daily, means residents don't have to worry about food. They support spiritual, mental, social, and physical well-being through regular activities and recreation.

    The center also helps with move-in coordination, has concierge services for new residents, uses a 24-hour call system for emergencies, and has supervision always available. There's wheelchair access, transport services, and parking, plus high-speed Wi-Fi, air conditioning, and kitchenettes. On the medical side, North Mountain offers outpatient therapy for both physical and speech needs, behavioral health services, adult day care, respite stays for short breaks, private duty care, behavioral health inpatient facilities, hospice, and home health care, working with Arizona Rehab Campus LLC and with some Medicare/Medicaid (AHCCCS) certified centers like Casa Grande, Chandler, and Sun City West. They even provide hearing aid services.

    Memory care at North Mountain means seniors with dementia and Alzheimer's get 24-hour attention, memory-enhancing activities, and secure areas to keep everyone safe and at ease, and for those who want to keep their independence but need help, assisted living comes with help for daily activities, regular check-ins, and support with things like meals and personal care. The community keeps up with medical needs using regular health assessments and offers hospital-level services for more serious medical problems, including wound and dementia care, enteral feeding programs, and hospice support. The focus is on helping each older adult recover or stay active as much as possible, with personal care plans and support every step of the way.

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