The Center at Val Vista

    3744 S Rome St, Phoenix, AZ, 85297
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Great rehab but inconsistent care

    I placed my loved one at The Center at Val Vista and overall felt grateful - the building is clean and modern, rooms are spacious, the food and therapy programs (PT/OT) were excellent, and wound care nurses like Sarah and Kyle and CNAs such as Abraham went above and beyond. Most staff were warm, attentive and professional, and case managers like Rhonda were extremely helpful. However, care quality was inconsistent: understaffing, slow or ignored call lights, spotty communication, and a few unprofessional staff (notably one caseworker, Megan) made parts of the stay stressful. I'd recommend it for short-term rehab with strong caveats - stay involved and advocate for your loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.27 · 226 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      1.0

    Location

    Map showing location of The Center at Val Vista

    About The Center at Val Vista

    The Center at Val Vista sits in Maricopa County as a 68,500-square-foot healthcare center with 96 skilled nursing beds, where each suite has a private bathroom and shower so folks can have some privacy and comfort, and the rooms also come furnished with cable TV, telephones, kitchenettes, and high-speed internet. The place gives skilled nursing, assisted living, and offers continuing care services, which includes physical, occupational, and speech therapy right in their large, 3,000-square-foot therapy gym, and they've got special programs for things like stroke recovery, post-surgery care, and dementia, plus help for memory care and hospice needs when people need that too. There's a registered dietitian who makes sure the food is healthy and meets everyone's needs, and a gourmet chef who cooks meals that can be enjoyed in a restaurant-style dining room, with adjustments made for dietary restrictions. Folks can spend time in the library, fitness room, or game and activity rooms, or just go out to enjoy the outdoor spaces, walking paths, and gardens, which are nice for getting a bit of fresh air or joining community activities like music programs, movie nights, and events that residents plan themselves. Staff provide physical and psychological care along with medical services such as blood draws, medication management, and therapy to keep everyone feeling their best, and there's always 24-hour supervision, a call system for emergencies, and wheelchair accessibility. There's a focus on helping people stay as independent and well as possible, and social services work with families to craft care plans that fit each person's needs. The facility keeps things feeling warm and home-like with recent updates and a welcoming setting, and it has a good track record with over 18 years of elder care, with state certifications and a five-star CMS rating. Amenities like housekeeping, linen care, scheduled rides to appointments, and concierge help with little things, while the staff aim to meet everyone's physical, emotional, and medical needs. The Center at Val Vista runs as a community-based place, making sure everyone who stays there can have strong support and a good quality of life.

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