Urban League Manor

    4343 W Thomas Rd, Phoenix, AZ, 85031
    3.9 · 25 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    2.0

    Friendly residents, poor management, unsafe

    I appreciated the friendly, chatty residents, a clean move-in, and some staff-especially Blanca-who were helpful, knowledgeable, and explained rules clearly. However management is inconsistent and often rude; maintenance is poor (burned-out bulbs, broken washers, weeks without hot water, heating/AC issues - my apartment hit 85°F), repairs are delayed, and staff can be unresponsive. The building sometimes felt unsafe (drug activity, homeless in hallways, no security guard). I can't recommend it until safety, responsiveness, and communication (including notices in Spanish) improve.

    Pricing

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    Amenities

    3.92 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      2.7
    • Meals

      3.9
    • Amenities

      1.0
    • Value

      3.9

    Location

    Map showing location of Urban League Manor

    About Urban League Manor

    Urban League Manor Apartments offer seniors cozy one- and two-bedroom apartments, with floor plans from 548 to 706 square feet, and they're built for those aged 55 and older, focusing on comfort, easy access, and a welcoming atmosphere where residents seem to enjoy plenty of community activities. The apartments include senior-specific amenities like patios or balconies, uncovered parking, a clubhouse, a BBQ area, and a gazebo, along with secure gated access and well-maintained shared spaces like a common room and a computer room, so folks always have a place to gather. The complex has an onsite laundry facility, and residents can join in on monthly events such as Thanksgiving celebrations, Christmas carriage rides, and BBQs, which add to the friendly feel.

    Urban League Manor sits close to lots of city conveniences, with a bus line nearby and Desert Sky Mall just minutes away, making outings pretty simple, and there's public transit plus personalized transportation services available. The area has many places to eat, since there are 18 restaurants and 8 cafes close by if someone wants different foods or just a cup of coffee with friends, and shopping's within easy reach. For those who spend time outdoors, there are four parks nearby for walks, picnics, or quiet relaxation.

    Those who need medical care have options too, because four hospitals and five local doctors are just a short trip away, and nine nearby pharmacies make filling prescriptions easier. Urban League Manor offers many care levels, including independent living, assisted living, memory care, Alzheimer's care, skilled nursing, respite care, rehabilitation, and long-term care, as well as home care for folks who like a bit of help while staying in familiar surroundings. The trained staff supports daily tasks like dressing and bathing, and there are senior care advocates on hand to answer health or living questions, giving extra support if residents are facing disabilities or illnesses that can make assisted living tricky.

    A place of worship sits within close reach for spiritual needs and social services are available onsite, along with services tailored to support a variety of needs. The meals are nutritious and planned by chefs and meal planners, and Urban League Manor often receives awards like Best Meals and Dining, Best Activities, and Most Friendly, with reviews showing a high 9.8 satisfaction score out of 80 reviews. Rent depends on income and includes utilities, and there's a focus on providing both care and a sense of community, blending the independence seniors want with support they might need, and the facility welcomes tours so folks can meet the staff and see what day-to-day life is like.

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