Santé of Surprise - Skilled Nursing & Rehabilitation

    14775 W Yorkshire Dr, Scottsdale, AZ, 85374
    3.3 · 44 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent amenities, but inconsistent care

    My experience was mixed. The building, grounds, dining and rehab are excellent, and a number of staff (Tammy at the front desk, some CNAs and therapists) were compassionate and professional. But chronic understaffing, poor communication, delayed/incorrect meds, hygiene and safety lapses, and inconsistent nursing care left me very concerned. Lovely amenities and some outstanding caregivers - I would be cautious and insist on an advocate.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.27 · 44 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      4.2
    • Amenities

      4.1
    • Value

      3.0

    Location

    Map showing location of Santé of Surprise - Skilled Nursing & Rehabilitation

    About Santé of Surprise - Skilled Nursing & Rehabilitation

    Santé of Surprise - Skilled Nursing & Rehabilitation sits at 14775 W Yorkshire Dr, Surprise, AZ 85374, and focuses on helping people recover from surgeries, injuries, and illnesses with specialized care and support, offering both physical, occupational, and speech therapy in a place that's always got nurses on hand, round the clock, so nobody has to worry if they need help at any hour, and they've got both private and semi-private rooms, which means people can have some privacy or company if they'd like, and those rooms come with private bathrooms, roll-in showers, kitchenettes, refrigerators, microwaves, cable TV, Wi-Fi, private phones, and small safes-plus sofa sleepers for overnight guests, which is handy for families. The care team helps with daily needs, like bathing, dressing, medication, and moving around, and there's a focus on each person's unique situation with personalized care plans, covering a wide range of needs, from rehabilitation and wound care to trauma, heart, breathing, kidney, and infection cases, even working with folks who've had strokes or neurological issues, plus help for those needing short-term inpatient rehab after surgeries like hips, knees, or spine.

    They've got therapy rooms and therapy cabanas, plus a gym open all week with new equipment, and you'll see people using the garden with walking paths or the healing garden with a water feature, and there's a movie theater, activity and arts rooms, a fitness room, game room, music programs, a library, an outdoor patio for meals, and even spa services such as hair care and massages, which makes the days go by a little smoother, and there's a bistro for light bites like soup, salads, and coffee, while Mission Canyon restaurant serves a full menu with help for those with special diets. Dining happens in a shared space, and the culinary team works to make sure meals are both tasty and good for you, with restaurant-style service and allergy-sensitive options.

    Safety's a big part of everything, with emergency alert systems, call cords by every bedside and bathroom, and wireless pendants, so whether someone uses a wheelchair or just doesn't move as easily as before, staff can help without delay and with respect. Staff are trained for both short-term rehab and long-term care needs, though the main aim is to get people back to their lives as soon as possible, so they don't offer traditional nursing home or assisted living stays, but do help connect guests with the right resources if longer care is needed. Amenities cover housekeeping, laundry and linen service, move-in help, transportation, parking, a business room, and a concierge service, plus family support and activities to keep folks social and connected.

    Respite care is there, offering short breaks for caregivers, and guests can use the outpatient therapy, home health, and hospice care through Santé's broader network if needed. Clinical teams, including doctors, lead much of the care, and there's a strong focus on making guests comfortable and helping them heal, whether it's after surgery, a serious illness, or an accident. People often say the accommodations are bright and uplifting, and although the environment feels resort-like, everything's geared toward comfort, safety, and making recovery work for each person, while the community sponsors different activities, workshops, and programs that bring a sense of belonging and purpose. The facility has also received recognition as the first in Arizona with the Skilled Nursing Facility Heart Failure Certification. Altogether, the center provides comprehensive services in a setting designed to support people as they recover and strive for greater independence.

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