Desert Haven Care Center

    2645 E Thomas Rd, Surprise, AZ, 85016
    3.0 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate caregivers, but neglectful conditions

    I like the warm atmosphere and several compassionate caregivers - some nurses are attentive, the D.O.N. cares deeply, and residents can make friends. But I'm disappointed: despite a beautiful, pricey building, cleanliness and maintenance are inconsistent (roaches, leaks, urine/mold smells), food and care are often poor or delayed, communication and management are unreliable, and I've seen neglect and mistreatment that make me consider transferring my family member.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.7
    • Meals

      2.0
    • Amenities

      1.8
    • Value

      1.0

    Location

    Map showing location of Desert Haven Care Center

    About Desert Haven Care Center

    Desert Haven Care Center stands as a skilled nursing facility with a focus on senior care, offering 120 licensed beds and services for elderly residents who need different levels of help. The care center includes memory care services through a program called the Memory Care Neighborhood, meant for seniors with Alzheimer's and dementia, and offers secure spaces with 24-hour staff and nonstop safety monitoring to help those with memory issues. Residents get personalized care plans, assistance with daily needs like bathing, dressing, and moving around, and help with medications from staff who have special training for people with cognitive problems. Seniors get three nutritious meals each day, and the building comes with comfort and safety features like safety rails, secure doors and exits, and medical emergency systems.

    People living at Desert Haven Care Center can join social events, activities, and spend time in shared spaces like dining rooms, activity rooms, and outdoor areas meant for easy, safe walking. The center also helps support independence where possible and provides services including assisted living, independent living, short-term stays, hospice care, rehab and recovery, wound care, psychiatry, speech and occupational therapy, and long-term stays. Folks can use guest services, transportation help, delivered meals, and there's counseling for residents and family members too. The center's Medicare and Medicaid certification means payment options cover those programs as well as private insurance.

    Desert Haven has operated for over 44 years and has about 80 people living there right now. The center has a history of high inspection grades, with a citywide quality grade of B and a top inspection grade of A. The care center's overall reputation is solid, with a BB grade in care quality and positive ratings in nurse quality, long-term and short-term care, plus nearly flawless inspection reports. The staff cares for veterans and residents from many backgrounds, aiming to provide compassionate, person-focused care in a comfortable place that supports health and daily needs.

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