Mountain View Care Center

    1313 W Magee Rd, Tucson, AZ, 85704
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Dirty, understaffed, unsafe - avoid facility

    I had a mixed but overwhelmingly troubling stay. Some nurses, CNAs and therapists (Tamara, Connie, Matthew and the PT/OT teams) and front-office staff were kind, knowledgeable and helpful, but the facility was chronically understaffed, dirty and unsafe. I witnessed long call-light delays (30-45+ minutes), residents left soiled for hours, missed/overmedication, poor medical care/transfer practices, alleged staff smoking/edibles on shift, theft and terrible communication from management. Until leadership, staffing and cleanliness are fixed I would not trust this place with a loved one - only consider for short rehab stays with constant family oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.52 · 175 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.5
    • Meals

      2.2
    • Amenities

      3.3
    • Value

      1.2

    Location

    Map showing location of Mountain View Care Center

    About Mountain View Care Center

    Mountain View Care Center sits in Tucson, AZ, offering skilled nursing services with 120 certified beds and usually about 101 residents a day. A full-time in-house therapy team works on personalized therapy plans, focusing on helping residents regain strength and mobility, covering both short-term rehabilitation and long-term care needs, and using state-of-the-art and hands-on therapeutic methods. Staff members work alongside patients and families to make each day as safe and comfortable as possible, and the dedicated team aims to provide a high level of care and support, though nurse turnover is a bit above the state average and nurse hours per resident per day come in below what's typical for Arizona. Residents can join a full calendar of social and recreational activities, take part in engaging classes, and head out for excursions using the facility's transportation services, with dining areas and both interior and exterior spaces shown in pictures. The center includes services for independent living, memory care, and is licensed as a continuing care retirement community, though it doesn't have beds specific to assisted living. The facility is managed by Maria Montion since 2015 and owned by Bandera Healthcare LLC, with a connection to The Ensign Group. There have been some reported issues, including a complaint in January 2024 and 43 total deficiencies found over past inspections, most without actual harm but with potential for more than minimal problems, including some related to abuse prevention and infection control. Staff members try to keep the environment therapeutic and lively, but inspection records suggest there's still work to do on both safety and staffing.

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