Imperial Heights Healthcare and Wellness Centre

    320 Cattle Call Dr, Brawley, CA, 92227
    3.4 · 88 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Worrisome neglect despite compassionate staff

    I had a mixed but mostly worrying experience at this senior living facility. Some nurses, therapists and front-desk staff were compassionate and the building often looked clean and peaceful, but chronic CNA shortages, restricted phone/Wi-Fi access, unresponsive administration, and unsafe or neglectful care (patients left unattended or wet, bedsores, poor hygiene, no/slow AC repairs, limited rehab, even ER transfers) left me distrustful. I cannot recommend sending a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.39 · 88 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.5
    • Meals

      3.4
    • Amenities

      3.7
    • Value

      3.4

    Location

    Map showing location of Imperial Heights Healthcare and Wellness Centre

    About Imperial Heights Healthcare and Wellness Centre

    Imperial Heights Healthcare and Wellness Centre offers 24-hour skilled nursing care and several kinds of rehabilitation, including physical, occupational, and speech therapy, so people with different health needs can find support and treatment. The staff have experience caring for those with chronic conditions, and the facility's approach centers on making personalized treatment plans for every resident. Residents live in care homes and receive services ranging from assisted living and independent living to memory care, home care, and respite care, and with 99 beds and an average of 93 residents, there's space without being crowded. Imperial Heights is a licensed healthcare facility operated by Caring, LLC, and while it's a for-profit business, it has a good local reputation and a comfortable environment that tries to feel homelike and friendly. The centre runs social activities and councils, offers social services, and focuses on keeping residents mentally and emotionally well. During the pandemic, the staff placed safety first, offering indoor recreation and virtual visits so families could stay in touch while following visitor guidelines. The activities staff works to provide safe and engaging things to do, and residents are encouraged to use good hand hygiene and stay healthy according to CDC advice. Imperial Heights is open daily from 8:00 am to 8:00 pm and isn't located in a hospital, so it feels more like a community than a medical ward. Senior care advocates can answer questions, and there's plenty of information and guides for those facing specific diseases or disabilities. A map of the community helps new residents find their way, and tours are available to meet staff and other residents and see basic amenities. The facility's methods are detailed and quality-focused, always aiming to support physical, emotional, and psychosocial health. It offers a wide range of specialized services, always adapting, especially with pandemic precautions, and its main goal is to deliver solid, dependable care in a caring setting.

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