Pricing ranges from
    $5,318 – 6,381/month

    Grateful Heart Home Care

    14223 Pointer Loop, Eastvale, CA, 92880
    4.0 · 1 reviews
    • Assisted living
    • Memory care

    Pricing

    $5,318+/moSemi-privateAssisted Living
    $6,381+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Housekeeping and linen services

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.00 · 1 review

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      4.0

    Location

    Map showing location of Grateful Heart Home Care

    About Grateful Heart Home Care

    Grateful Heart Home Care sits in Eastvale, California at 14223 Pointer Loop and has served seniors since March 29, 2018, offering care in a quiet, home-like setting for up to six residents, and you'll find that it's run by Charmaine Uy through Grateful Heart Home Care Inc. The community holds a state license and follows California regulations, though there's no public info about extra professional licensing, bonding, or registration; it's not BBB Accredited, but the BBB rates it A+. The home blends assisted living, board and care, independent living, memory care, nursing home, and respite care services all under one roof, and spaces are built for comfort with large bedrooms-both private and semi-private options-plus big bathrooms for people with physical needs, furnished rooms with telephones, and modern touches throughout the common areas.

    Caregivers help with things like dressing, bathing, grooming, medication, and toileting, and there's 24-hour supervision plus a robust emergency alert system in place. Activities show up daily with music, arts, fitness, homemade meals three times a day with snacks, and themed menus for holidays or special events. The Heartfelt Activities Program keeps people busy with group exercise, gardening, and enrichment classes, while the Memory Lane Reminiscence Group supports people living with memory issues. The staff includes long-time Nurses Aide Margaret and dedicated Activities Director Susan, and you tend to see familiar faces at the monthly Heart to Heart Gatherings, guest performer visits, and movie nights in the home theater with its comfortable seats.

    Residents have access to spacious living rooms, a Sunlit Lounge for wellness checks and personal care planning, walking paths, a pretty garden patio, an organic fruit and vegetable garden, and a large backyard for outdoor time. There's a Serenity Room for quiet, family visits or meditation, and the activity and recreation room gets good use. All meals are made in the home and aim for both good taste and nutrition, with plenty of attention to individual likes and needs. The staff manages all healthcare, keeps an eye on changes in residents' well-being, arranges therapy and on-site beautician services, handles laundry and housekeeping, and makes sure people get to dental and medical appointments.

    You won't see lots of frills or grand promises, but you will find a community that works to create a safe, caring place where seniors can feel at home with support, regular check-ins, and plenty to do every week.

    People often ask...

    State of California Inspection Reports

    13

    Inspections

    6

    Type A Citations

    1

    Type B Citations

    3

    Years of reports

    14 Mar 2025
    Found the allegation that residents were not provided transportation to medical appointments unsubstantiated, with interviews showing some rely on family and others receive staff assistance. Found the allegation that residents did not receive adequate care and supervision unsubstantiated, with both residents and staff reporting adequate care and supervision.
    14 Mar 2025
    Found deficiencies in medication handling, including meds moved to non-original containers and not dated in the MAR, with a water temperature of 112°F. Noted emergency supplies were not consolidated for emergencies; staffing and training records were generally in order and conditions were clean and safe.
    • § 87465(c)(2)
    • § 87465(h)(5)
    15 Mar 2024
    Found one deficiency noted during the visit. Investigated an allegation that medications were transferred between containers.
    15 Mar 2024
    Confirmed deficiencies were cited during the inspection of the facility.
    • § 87465(h)(5)
    15 Dec 2023
    Found that the allegation that staff did not seek timely medical attention after unwitnessed falls, including a head injury, was valid; and an unwitnessed fall occurred without prompt emergency response.
    • § 87468.2(a)(8)
    15 Dec 2023
    Identified a failure to report a resident's fall on 10/14/2021 and subsequent death within the required regulatory time frame.
    15 Dec 2023
    Identified deficiencies in reporting requirements for a fall incident and subsequent death were discovered during the visit.
    • § 87211(a)(1)
    02 May 2022
    Found the allegation that staffing levels were insufficient and on-site nursing care was lacking unsubstantiated.
    02 May 2022
    Confirmed through interviews and review of staffing schedules that resident needs are being met and staffing levels are adequate.
    05 Apr 2022
    Found access to the locked storage space in the garage granted and the cited requirement satisfied.
    05 Apr 2022
    Confirmed completion of physical plant assessment as required in the Plan of Correction.
    23 Mar 2022
    Identified deficiencies in infection control, including a locked-off room in the garage and two staff clearances not linked to this site, while entry screening and mask use were in place and there were no COVID-positive individuals. Noted a mitigation plan on file, precautionary postings at the entry, a single entry point with sign-in and screening, and sufficient hand hygiene and cleaning supplies with limited PPE.
    23 Mar 2022
    Identified deficiencies in infection control measures and criminal record clearances during the inspection.
    • § 87755
    • § 873550

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