Pricing ranges from
    $5,822 – 6,986/month
    AnonymousStaff member
    3.0

    Compassionate staff, management needs change

    I love the compassionate, genuinely caring staff - they treated my loved one like family in a spotless, home-like house with homemade meals, pleasant aromas, engaging activities, and hands-on local owners who are accessible. As an employee I saw a darker side: cruel, unfair management with on-call burdens, no raises or evaluations, and even wrongful termination - great resident care, but management needs to change.

    Pricing

    $5,822+/moSemi-privateAssisted Living
    $6,986+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.77 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.2
    • Meals

      4.5
    • Amenities

      3.8
    • Value

      3.8

    Location

    Map showing location of Heart & Hand

    About Heart & Hand

    Heart & Hand sits on one acre at 499 S Sunset Dr in El Centro, California, and offers assisted living, memory care, hospice care, and respite care for up to six seniors in a cozy residential care home, and the place has rooms that are either private or for companions if you like to share, so you'll find furnished rooms with move-in help and gardens where folks can walk, relax, or enjoy a meal on the covered patios, and caregivers have all the needed background checks, drug tests, and training, with many being Certified Nursing Assistants or experienced home caregivers, plus they're bonded and insured. The community supports people who need help with bathing, dressing, bathroom use, grooming, getting up and about, and even for those who use wheelchairs or are non-ambulatory. There's an emergency alert system, and the facility stays staffed 24 hours a day with people to help with daily needs, medication, transfers, and incontinence care, and there are meal services with diet changes for conditions like high blood pressure and diabetes. Heart & Hand provides skilled nursing services, regular transportation for doctor's visits, religious services, and trips to shopping, while entertainment like movie nights, music therapy, pet therapy, gaming, and creative programs help keep everyone active, with a reading room, game rooms, a dining area, garden spaces, wellness space or hot tub, and spots for social events and community programs like walking paths or social nights. You'll see a barber or beauty shop within the building, mobile barber and hairdresser services, and weekly housekeeping, with every resident getting access to things like Facebook, Messenger, and Instagram features for communication and updates, with special names for some programs or spaces. Heart & Hand stands as a non-medical facility, but works closely with healthcare providers and families, and it focuses on comfort and care for those who need assisted living, memory care, hospice, respite, or just help with daily tasks, keeping a home-like feel and community connections strong, as shown by its consistent 4.2 score over a handful of reviews.

    People often ask...

    State of California Inspection Reports

    5

    Inspections

    0

    Type A Citations

    0

    Type B Citations

    5

    Years of reports

    28 Feb 2024
    Found residents were comfortable and well cared for, with adequate staff on duty to meet needs, and all required records and safety measures were in order.
    28 Feb 2024
    Confirmed compliance with licensing requirements in a facility serving elderly non-ambulatory residents. Residents were well cared for, with proper living conditions and access to necessary services.
    21 Mar 2022
    Found unannounced 1-year visit conducted; file reviewed prior; met with administrator; all staff present had current criminal record clearances. Observed inside and outside, residents in care, and infection control measures including disinfection, testing surveillance, screening protocols, and PPE; no deficiencies cited or observed.
    21 Mar 2022
    Conducted an unannounced visit and observed no deficiencies during the inspection.
    07 Jul 2020
    Discussed positive cases, COVID-19 procedures, and personal protective equipment during Tele-Conference. No deficiencies cited.

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