Highland Palms Healthcare Center

Highland Palms Healthcare Center takes care of up to 99 residents in Highland, California, and most days there are about 89 people staying there, and boy, it really is a big place with a lot going on since there's a full inspection report that says inspectors found 34 deficiencies in different areas, and while Medicare has given the place a 5-Star Rating, the same report says there were 7 deficiencies in the most recent check, with 3 of them related to infections, and one about infection standards being violated, and then there was another one about how they use and care for feeding tubes, and another about not having a full care plan for every resident, and even a concern about assessing people when their condition changes, so they're trying to keep up with all these rules and care standards. The building is run as a for-profit limited liability company, and Providence Group Nh, LLC owns it all, but it's tied in with Pacs Group and Pacs Holdings, LLC too, and the whole place is listed as having a 45.8% nurse turnover rate, meaning a lot of the nurses end up leaving and being replaced, which sometimes happens in these sort of facilities. Residents here get about 3.95 nurse hours per day, and there are licensed nurses on duty 24 hours per day, and the staff tries to answer any questions about admissions, insurance, or the kind of care people might need, and there's always someone ready to talk through these needs. Highland Palms offers gentle physical therapy in a large rehab gym, along with activities, meals, and help with medical needs. They try to make people comfortable with friendly staff members and large courtyards, and they keep things going all hours of the day, with 24/7 admission help available, and a front desk open from morning into the evening most days. The place tries to be family-friendly, offering different spaces for people to gather, and keeping the rooms and common areas spacious, and they make it easy to pay online, or to stay in touch over Facebook or get a look at the place with online tours. People can stay for short or long periods, and some residents have been there for a few months at a time, with the team working on safety, wellness, and healing, but like any healthcare center, there are things they need to keep improving, especially when it comes to infection control and making sure every resident gets a complete care plan that fits their needs.