Mirador estimate
    $5,500/month

    Brittany House Residential Memory Care

    5401 E Centralia St, Long Beach, CA, 90808
    4.3 · 51 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Warm, loving care with reservations

    I placed my mom here and overall I'm impressed - the caregivers and staff are warm, loving, highly responsive, and provide strong dementia- and hospice-focused care in a bright, very clean facility with good food and a homelike feel. My main caveats: activities (especially outdoor/gardening) are limited, there have been occasional communication/staffing lapses (including a rude receptionist and some inattentiveness), and it can be expensive - still, the caring team eased our transition and I would recommend with reservations.

    Pricing

    $5,500+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.25 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.5
    • Meals

      3.7
    • Amenities

      3.8
    • Value

      4.0

    Location

    Map showing location of Brittany House Residential Memory Care

    About Brittany House Residential Memory Care

    Brittany House Residential Memory Care sits in a quiet, home-like setting in Long Beach, California, surrounded by family homes, schools, and churches, with the beach less than fifteen miles away, and the whole place stays calm and welcoming, like a real neighborhood where people can settle in and feel a bit more at ease. The building stands single-story, which makes it easier for folks to get around, and the community has both assisted living and dedicated memory care for people living with Alzheimer's and other dementia. Staff rely on individualized care plans for each person, adjusting support to meet every resident's choices and needs, so people get the level of help they really need, with as much choice and independence as they're able to keep. There's round-the-clock help, with licensed nurses available any time of day or night, and the staff go through regular memory care training so they keep up to date, which makes them well prepared to help even folks who wander, act out, or have difficult behaviors-many people say caregivers are patient, kind, and pay close attention, sometimes even responding to a smile or a blown kiss with a warm gesture back. The memory care area sits in its own building, purpose-built from the ground up, and uses safety features like secure doors and special bracelets that trigger alarms if somebody tries to leave; the community's designed to let residents walk about freely while staying safe and sound. Rooms come in studio or semi-private options, feeling cozy and smelling clean, with big windows that let in light; residents and families should know studios average around $8,000 per month and semi-private rooms $6,600, which is on par with local options of this type. Brittany House welcomes pets-cats and dogs can live here, too-so folks can hold on to a beloved companion if it helps comfort them. Meals come three times a day in a restaurant-style dining area, with comfort foods, international dishes, vegetarian options, and diets designed for folks who need less salt or sugar; guests can join for meals. Every day brings a schedule of activities for body and mind-bingo games, birthday parties, nature walks, indoor games, life enrichment programs, and cognitive activities meant to stimulate memory and encourage friendships, plus big common areas inside and out, with landscaped gardens to walk around in, or just look at the flowers. Brittany House can help with nearly all levels of daily care, from simple reminders to hands-on help with moving or medical needs; staff can give insulin shots, monitor blood sugar, handle sliding scale insulin, and provide hospice or respite care if needed. Some services focus on folks with major behavior or health problems, with standby helpers for transfers or mechanical lifts, and there's room for people who might wander or have a history of acting out. The place keeps a family-like atmosphere, with loving caregivers under a director known for kindness, and regular moments of laughter or comfort happening every day, which friends and family notice. Families can take a virtual tour, schedule consultations online, or come by to see the place themselves, making it easy to get familiar before making decisions. Accommodations include service for transportation to appointments, an on-site beautician, and wheelchair accessible showers, plus access to a FAQ section that helps answer common questions so newcomers know what to expect. Brittany House blends activity, security, and genuine care, and stands out as a place built for people facing memory loss, with a focus on comfort, safety, and the human touch every day.

    People often ask...

    State of California Inspection Reports

    76

    Inspections

    9

    Type A Citations

    31

    Type B Citations

    6

    Years of reports

    24 Jul 2025
    Investigated the above allegation; a follow-up, unannounced visit delivered findings, more documentation needed, and the investigation will continue.
    • § 9058
    17 Jul 2025
    Investigated three specific allegations: staff do not prevent residents from suffering multiple falls, untrained staff administer medication, and staff handle residents in a rough manner. Found unsubstantiated for all three.
    17 Jul 2025
    Determined the first allegation of an unstageable pressure injury due to lack of care, the second alleging staff did not provide medications as prescribed, the third alleging staff did not provide daily activities, and the fourth alleging residents were not adequately fed—made after reviewing records, interviewing staff and residents, and observing meals and activities. Found no evidence to support these allegations; the concerns were unsubstantiated.
    17 Jul 2025
    Found no evidence to support the listed allegations, including rough handling of residents, inappropriate restraints, unsafe environment, lack of privacy, mismanagement of medications, residents left unattended, inadequate food service, improper medication storage, and failure to change residents in a timely manner; determined unsubstantiated.
    02 Jul 2025
    Found no evidence to support the allegation that staff did not assist a resident with care needs in a timely manner. Interviews, observations, and records indicated staff provided care and residents appeared well-groomed and not neglected.
    18 Jun 2025
    Found insufficient evidence to prove that lack of supervision caused an assault between residents; interviews and record reviews did not yield a clear, verifiable account of the event.
    04 Jun 2025
    Found that the allegations of rough handling causing injuries, inappropriate restraint, not providing a safe and comfortable environment, not providing privacy, mismanaging medications, leaving residents unattended for extended periods, inadequate food service, improper storage of medications, and not changing residents in a timely manner were unsubstantiated due to insufficient evidence.
    29 May 2025
    Identified that medications for several residents were dispensed without proper MAR documentation and that some meds remained in their original packaging. Found that staff certifications were not current and some staff were listed as medtechs without up-to-date credentials.
    • § 9058
    • § 87412(a)
    • § 87465(c)(3)
    29 May 2025
    Found no evidence to support the allegation that staff did not prevent falls; residents were observed being supervised and kept safe. Found no evidence that untrained staff administered medications; several medtechs held current certifications, with ongoing recertification noted, and no rough handling of residents was observed.
    28 May 2025
    Investigated four allegations; found no evidence to confirm that medications were not given as prescribed, that residents lacked daily activities, that a resident sustained an unstageable pressure injury due to staff care, or that feeding was inadequate. Observations supported that daily activities occurred and meals were served.
    22 May 2025
    Found multiple allegations including staff rough handling, inappropriate restraints, unsafe environment, lack of privacy, medication mismanagement, residents left unattended, inadequate food service, improper storage of medications, and delays in changing residents. However, there was no evidence to support these allegations and there was insufficient evidence to determine whether they occurred.
    08 May 2025
    Found insufficient evidence to prove the allegation that lack of supervision resulted in a resident being assaulted by another resident. Interviews and record reviews did not corroborate the incident.
    28 Apr 2025
    Investigated three allegations: a resident sustained unexplained injuries while in care; staff did not meet a resident’s grooming needs while in care; and staff did not timely address a change in medical condition. Found insufficient evidence to prove or disprove each allegation.
    03 Apr 2025
    Identified a failure to report an incident that occurred around December 2024 to January 2025. Conducted an exit interview with staff.
    • § 9058
    • § 87211(a)(1)
    19 Feb 2025
    Investigated allegations that staff mismanaged a resident's medications, failed to safeguard personal items, did not maintain dental hygiene, and provided inadequate nutrition. Found substantial evidence of neglect and lack of care and supervision, with major gaps in medication records and care documentation.
    • § 87465(a)(4)
    31 Dec 2024
    Investigated three allegations at the site: staff did not report incidents to residents’ responsible parties, medications were not administered as prescribed, and staff training was incomplete. Evidence showed failures to notify families, medication administration discrepancies, and missing or incomplete training documentation for med techs and caregivers.
    • § 87412(c)
    • § 87465(h)(6)
    19 Dec 2024
    Identified that one resident confirmed being pressured to use a specific medical provider, while others could not recall options or could not be interviewed. Found insufficient evidence to prove or disprove the allegations about staffing levels and about staff falsifying records.
    16 Dec 2024
    Found that medication administration records for five residents had discrepancies and that they could not self-administer medications. Identified mixed findings on complaints about private phone calls, safeguarding personal belongings, provision of prescribed medical garments, and cleanliness, with some interviews supporting privacy and belongings safeguards while others found no issues and records showing no garment orders.
    • § 87465(a)(4)
    16 Dec 2024
    Found that staff did not post notice for resident council meetings.
    • § 87221
    10 Dec 2024
    Identified deficiencies at the home included staff lacking CPR/First Aid certification, and most staff lacking LIC 503 health screenings with TB test results. In addition, resident MARs were not consistently up to date, and several resident files were missing Needs and Services Plans within 30 days of admission.
    • § 87465(a)(4)
    • § 87411(f)
    • § 87411(c)(1)
    • § 87457(c)(1)
    06 Nov 2024
    Investigated the allegation that staff did not properly report incidents involving residents; interviews with staff and review of incident reports found no evidence to support the allegation.
    31 Oct 2024
    Found no evidence to support the allegation that staff did not post notices for Resident Council meetings; interviews indicated most staff and residents were unaware of any Resident Council.
    17 Oct 2024
    Identified that a resident sustained multiple unexplained injuries while in care, based on interviews and reviewed medical records.
    02 Oct 2024
    Identified that the allegation that staff do not report incidents to Licensing was linked to a missing incident report for a resident's death. Found that a former employee who handled report submissions did not complete the required incident report, and a current staff member has since taken over submitting reports.
    • § 87211(a)(b)
    02 Oct 2024
    Identified that information was insufficient to resolve the September 20, 2024 incident involving two residents who engaged in inappropriate sexual activity. Investigation is ongoing.
    31 Aug 2024
    Found staff failed to notify authorized representatives about the 08/05/24 hospitalization of the resident. Determined there was insufficient evidence to prove that the resident sustained a pressure injury, that safety was compromised during remodeling, that a resident was left in soiled clothing or bedding, or that hygiene needs were neglected.
    31 Aug 2024
    Confirmed allegations including injury to a resident and lack of notification to representatives, but found insufficient evidence to support other claims of neglect or unsafe environment.
    • § 87705(b)(1)
    • § 87211(b)(d)
    15 Jul 2024
    Investigated the allegation that the licensee did not isolate COVID-19 positive residents. Found insufficient evidence to support the allegation that COVID-19 positive residents were not isolated.
    09 Jul 2024
    Identified that staff did not safeguard resident personal belongings. Missing equipment was later found in a resident's room and in storage, indicating belongings were not secured.
    • § 87217(b)
    01 Jul 2024
    Found insufficient evidence to prove the allegation that staffing was inadequate. Found insufficient evidence to prove the allegations that residents were not provided quality food, there was an odor issue, or residents were moved without notifying their responsible parties.
    20 Jun 2024
    Found that staff moved residents between units without notifying residents or their families, affecting residents' personal rights. Found that construction caused noise, strong odors, crowding, and an unsafe, uncomfortable environment for residents.
    20 Jun 2024
    Confirmed violation of residents' personal rights and failure to provide a safe and comfortable environment in the facility.
    • § 87468.1(a)(8)
    • § 87468.1(a)(2)
    22 May 2024
    Found that staff did not administer medications as prescribed and mismanaged medications, including delays waiting for refills that led to missed doses and caused anxiety and hallucinations for a resident. Found that a resident did not receive Memantine for a week because the medication had not arrived, with staff acknowledging delays and past practices contributing to the issue.
    22 May 2024
    Confirmed staff not dispensing medications as prescribed and mismanaging resident's medications leading to delays and missed doses.
    • § 87464(f)(4)
    • § 87465(a)(2)
    03 May 2024
    Determined the allegations of no on-the-job training, medications not given according to orders, and improper medication storage lacked sufficient evidence to support. No deficiencies were cited.
    03 May 2024
    Investigated allegations revealed no sufficient evidence to support claims regarding inadequate staff training, improper medication administration, or improper medication storage, resulting in allegations deemed unsubstantiated.
    • § 87466
    21 Mar 2024
    Found that a resident with a prohibited health condition was admitted in March 2024, with prior notification of the diagnosis and related records documented. Found that a non-resident client was brought in to participate in activities and meals, signed in on several dates, and billed for the days attended.
    21 Mar 2024
    Substantiated allegation of admitting a resident with a prohibited health condition and operating beyond specified license conditions.
    • § 87615(a)(4)
    • § 87204(a)
    20 Dec 2023
    Identified lack of an active administrator after the previous one left, with a consultant serving in that role but not managing daily operations. Based on interviews and the staffing schedule, staffing levels were adequate for all shifts, with coverage arranged for absences.
    08 Jan 2024
    Investigated three allegations regarding a change in a client's condition and related communications; determined these allegations were unsubstantiated.
    24 Jan 2024
    Found insufficient evidence to conclusively prove or disprove the allegations that staff mismanaged residents' medication and that staff falsified documents.
    24 Jan 2024
    Mismanaging medication allegations were investigated, with no evidence of wrongdoing found. Allegations of staff falsifying documents were also examined, but could not be proven.
    • § 87355(e)(2)
    19 Jan 2024
    Identified discrepancies in residents' medication administration records. An exit interview was conducted with the administrator.
    19 Jan 2024
    Found no deficiencies during a pre-licensing evaluation for elderly residents. Confirmed clean, safe, and well-maintained spaces with secure medication storage, functioning smoke and carbon monoxide detectors, a temperature range of 68 to 73 degrees Fahrenheit, posted emergency plans and resident rights, and adequate supplies for food service, laundry, and personal care.
    19 Jan 2024
    Evaluated a facility for elderly residents and found it to meet all required standards for safety, cleanliness, and resident care.
    19 Jan 2024
    Identified discrepancies in documentation of residents' medications during a visit on 1/19/2024.
    12 Jan 2024
    Investigated the allegation that staff did not order refills for residents' medications in a timely manner. Interviews with staff and residents and medication records showed medications were available and delivered on time, with no clear evidence the allegation occurred.
    12 Jan 2024
    Found three specific allegations evaluated: not enough staff to meet residents’ needs; leaving residents in soiled diapers for a prolonged period; and serving residents cold meals. There was not a preponderance of evidence to prove the violations, so the allegations are Unsubstantiated.
    12 Jan 2024
    Investigated the allegation that staff failed to timely order medication refills; found insufficient evidence to support or dismiss the claim.
    08 Jan 2024
    Unsubstantiated findings were identified regarding allegations of staff not addressing a change in a client's condition, failing to inform a client's authorized representative of a change in condition, and not providing emergency medical personnel with the client's medical information.
    06 Jan 2024
    Identified widespread inaccuracies in narcotic medication records for 21 residents, with only 3 using the correct registry form and multiple entries missing times, doses, or signatures. Staff acknowledged the errors and noted a consultant had been hired to oversee administration duties.
    06 Jan 2024
    Confirmed inaccurate records of narcotic medications for residents in care due to errors in documentation and record-keeping by staff.
    • § 87465(a)(6)
    04 Jan 2024
    Found no certified administrator during 10/31/23 through 12/11/23, with a consultant performing administrator duties without the required certification. Also found that personnel changes were not reported to the Department during that period.
    04 Jan 2024
    Confirmed the facility did not have a certified administrator in place for a specific period and utilized a consultant to carry out administrator duties.
    • § 87465(d)(3)
    21 Dec 2023
    Found medication management problems, including the use of incorrect registry forms, missing signatures, and documentation errors for narcotics. Also found discrepancies in controlled drug records, with some staff admitting there had been mismanagement of medications.
    • § 87468.1(a)(2)
    21 Dec 2023
    Confirmed mismanagement of residents' medication at the facility during an inspection.
    20 Dec 2023
    Identified deficiencies: staff did not properly care for a resident’s colostomy bag, did not seek timely medical attention for a medical condition, and did not order medications timely. Found that the licensee did not ensure the presence of an administrator.
    20 Dec 2023
    Confirmed allegations of improper care for residents' medical needs, including mishandling of colostomy bags and delayed medication orders.
    13 Dec 2023
    Found that an elopement on 12/3/23 was not reported to CCLD and that the back gate did not close properly.
    13 Dec 2023
    Found the allegation that supervision failed, resulting in a resident wandering from the site. Observed a malfunctioning back gate latch that allowed the exit, and staff reported the resident was returned by police the same night.
    • § 87468.1(a)(2)
    13 Dec 2023
    Identified elopement incident not reported and observed gate issue during inspection on 12/13/23.
    • § 87211(a)(2)
    • § 87405(a)
    07 Dec 2023
    Investigated allegations that staff failed to bathe residents, failed to provide activities, and that residents missed medications. Found the available evidence did not prove these violations; the allegations were unsubstantiated.
    07 Dec 2023
    Investigated allegations that residents were not being bathed, provided with activities, or administered medication, but insufficient evidence was found to support these claims.
    • § 87621(a)(2)
    • § 87466
    • § 87465(a)(6)
    20 Nov 2023
    Identified that consultants were not associated at the site during a 10-day complaint visit; a civil penalty was assessed.
    20 Nov 2023
    Found deficiencies in the facility during an inspection visit, resulting in a civil penalty being assessed.
    • § 87211(a)(d)
    • § 87303(a)
    16 Nov 2023
    Identified applicant/administrator, verified photo ID, and confirmed understanding of licensing laws; LIC 809 with photo ID was obtained; confirmed understanding of licensing areas including operation, admission policies, staffing and training, restrictive/prohibited health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
    16 Nov 2023
    Confirmed understanding of licensing laws and regulations during phone interview for a Capacity Change of Ownership application at a 170-bed facility with 69 residents in care.
    06 Oct 2023
    Identified a safe, well-maintained home with adequate bedrooms and bathrooms, clear walkways, functional safety features, and no hazards observed outside. Identified that staff and resident records were current, food and first aid supplies were stocked, and safety equipment including alarms and locked storage for knives and toxins were in place.
    06 Oct 2023
    Completed an inspection of the facility and found that it met all required regulations and standards.
    • § 87355(e)(2)
    06 Aug 2022
    Found no deficiencies during a routine annual visit; safety systems, medication storage, infection-control measures, and resident safety were in place and functioning.
    06 Aug 2022
    Inspection determined the facility met all regulations and standards with no deficiencies found, ensuring the safety and well-being of its residents.
    30 Mar 2022
    Investigated found that the allegation that resident visitation was limited was supported by interviews and records, showing visits were generally restricted to 30-minute appointments on weekdays in a designated area, with exceptions allowing longer visits or additional visitors in certain cases.
    30 Mar 2022
    Determined that the facility limited resident visitation by allowing only scheduled 30-minute appointments on weekdays, with exceptions made on a case-by-case basis for longer or weekend visits.
    18 Nov 2021
    Investigated two care-related allegations and found no evidence that any staff left a resident in soiled clothing for an extended period, or that a resident sustained a bladder infection while in care.
    18 Nov 2021
    Reviewed complaint regarding staff leaving a resident in soiled clothing for an extended period and resulting in a rash, and a resident sustaining a bladder infection while in care. Found insufficient evidence for both allegations, concluding they were unsubstantiated.
    • § 87468.1
    21 Oct 2019
    No deficiencies were cited during the annual visit conducted by the Licensing Program Analyst.

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