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    Amenities

    5.00 · 2 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Location

    Map showing location of HEILEND HANDS HOME

    About HEILEND HANDS HOME

    Heilend Hands Home provides home care and support services to seniors in Orange, CA, and has been around since 2024 with a focus on helping people over 60 live comfortably and safely in a home-like atmosphere, and when talking about the place, it's worth mentioning there are only two licensed beds in its Assisted Living area, so everyone gets very personal attention, and caregivers are always around, day and night, ready to help with bathing, dressing, medication, and making life easier for people with mobility needs, and you won't find any steep stairs or tight hallways because everything's wheelchair accessible. This community, also called an Adult Foster Home, Personal Care Home, or Assisted Living Home, uses the unique name "Heilend Hands Home," and offers both assisted living and adult daycare services, plus background-checked staff, a registered nurse overseeing care, and live-in caregivers who help out with everything from personal needs to laundry and keeping residents' spaces clean. People living here enjoy private bedrooms and a common dining room, and there are nice architectural touches like vaulted ceilings, a wood-burning fireplace, wide open living areas, and a big covered patio, while the backyard has a secure walking trail for safe strolls. Family members can join in for BBQs and game nights, seniors can spend time doing senior-friendly games, watch movies, or join in on community-sponsored activities, and there's always someone planning social events, hobbies, and hobbies to help everyone feel included. Staff help set up medical appointments and rides if folks need to get somewhere, and for meals, there are home-cooked foods and snacks, fixed menus, and even special diets for allergies or diabetes, though families can bring their own meals if they want. Safety's important here, with an Emergency Alert System, supervision at all times, and care plans that are reviewed and updated for each person. Move-in help makes coming to Heilend Hands Home as easy as possible, and the whole idea is to create a warm, homelike spot where people keep their dignity and independence, with group meals, fun events, and support that feels a lot like family. With thirty years of skilled nursing and senior care experience behind them, the folks at R & M Home Care LLC, who run the place, work with families, nurses, and therapy providers, and if someone needs hospice services, they'll help with that too, under a healthcare provider's direction. Laundry, dry cleaning, housekeeping, and all the basics come included, and there are private outdoor and indoor spaces to relax. Heilend Hands Home is included in the local directory of BBB-accredited businesses-though it isn't BBB-accredited at the moment, it does have an A- BBB rating-and it's also known for its privacy protection and clear terms of service, so whether people are coming by way of insurance or financial help, or using devices like phones or computers to stay connected, there's support for much of what modern seniors need in a caring, familiar setting.

    People often ask...

    State of California Inspection Reports

    25

    Inspections

    5

    Type A Citations

    0

    Type B Citations

    5

    Years of reports

    25 Jul 2025
    Found the home clean, safe, and well-maintained, with furnished resident rooms, clean bathrooms, and accessible outdoor areas. Found five resident and five staff files complete, medications documented correctly, and safety equipment—first-aid kit, fire extinguishers, and smoke/CO detectors—up to date, with no issues observed.
    30 Apr 2025
    Found no deficiencies following a case management visit; the administrator's certificate was valid through May 15, 2025, and a fire clearance allowed four residents, with three approved bedrooms free of hazards and properly furnished.
    • § 9058
    21 Feb 2025
    Identified deficiencies included one medication given without a proper physician's order and a staff member lacking proper criminal record clearance.
    • § 1569.17(c)(1)
    • § 87465(h)(2)
    • § 87465(e)
    23 Dec 2024
    Found that the Covid-19 masking protocols were followed and residents were not left unsupervised, based on interviews and record reviews.
    26 Aug 2024
    Found that the manager was present at the home during visits, countering the allegation that the manager is not present or always out. Residents said managers are always there and responsive, the licensee stated she and her husband are the managers who live at the home, and no citations were issued during this visit.
    26 Aug 2024
    Reviewed documents and resident interviews confirmed that the licensee and her husband, who serve as managers, are consistently present at the facility as scheduled, contrary to the allegation that the manager was always out. No violations were cited during the visit.
    • § 9058
    10 Jul 2024
    Found four residents and two staff on duty; administrator’s certificate renewal was in progress and not yet posted. No deficiencies were found; safety systems, furnishings, supplies, and emergency plans were in place at this site.
    10 Jul 2024
    Reviewed compliance with safety, medication, and emergency protocols during an unannounced visit; no deficiencies were identified, and conditions met regulatory standards.
    23 May 2024
    Investigated the allegation that staff did not report incidents to authorized representatives and found it unfounded. Three residents were involved in a March car accident, and their authorized representatives were notified promptly.
    23 May 2024
    Determined that staff reported a resident’s car accident to the resident’s authorized representatives, and concluded that the allegation of failure to report incidents was unfounded.
    05 Feb 2024
    Found that the home met licensing standards and the initial application with no residents in care was ready for licensure after a pre-licensing visit. Fire clearance was approved, safety measures and supplies were in place, and the applicant was advised about post-licensing steps and to obtain liability insurance.
    05 Feb 2024
    Confirmed that the residence was prepared for licensure, with appropriate safety measures, sufficient supplies, and proper documentation in place, following a scheduled assessment.
    27 Oct 2023
    Confirmed applicant/administrator participated in COMP II via virtual interview, with identification verified and LIC 809 plus photo ID obtained. Confirmed understanding of license type, client populations, admission policies, staffing and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
    27 Oct 2023
    Confirmed that the applicant/administrator completed the required competencies, demonstrated understanding of licensing laws, facility operations, staffing, emergency preparedness, and reporting procedures during a virtual assessment.
    19 Oct 2023
    Investigated six complaints, conducted interviews, and toured the premises. Found no deficiencies, and an exit interview was conducted with the licensee.
    19 Oct 2023
    Reviewed a routine inspection involving interviews related to multiple complaint allegations, with no deficiencies identified during the visit.
    10 Feb 2023
    Found the allegation that staff violated residents' personal rights UNSUBSTANTIATED; residents reported being treated with respect and staff denied violations. Found the staffing allegation UNSUBSTANTIATED; interviews and records indicated adequate staffing with at least three caregivers per shift.
    10 Feb 2023
    Found that residents reported being treated with respect and staff denied violating personal rights; staff were observed to be attentive and residents appeared comfortable. Determined there was no evidence that staff were overworked, and the allegation of violating residents’ personal rights was deemed unsubstantiated.
    15 Jul 2022
    Found no deficiencies during an unannounced annual inspection focused on infection control; verified no active COVID-19 cases and noted that safety measures were in place, with the administrator's certificate expired but in renewal.
    15 Jul 2022
    Confirmed that safety protocols, including infection control measures, emergency supplies, and medication security, were properly maintained and that staff adhered to COVID-19 guidelines during the inspection.
    12 Jul 2021
    Found no deficiencies during the visit. Noted proper covid signage, sign-in and temperature checks, required postings, functioning detectors and door alarms, emergency supplies, and a secure area for resident medications and files; resident files, emergency contacts, and physician reports were current.
    12 Jul 2021
    Reviewed that the facility was in compliance with safety and health requirements, including proper signage, emergency supplies, and current resident documentation, during an unannounced visit.
    18 Jun 2020
    Confirmed that the facility met safety and cleanliness standards, had appropriate accommodations for residents including non-ambulatory and bedridden individuals, and was awaiting completion of minor construction before licensure.
    06 May 2020
    Confirmed the applicant successfully completed the required competency exam, demonstrating understanding of relevant regulations, facility operations, staffing, emergency procedures, and reporting requirements for the license application.
    23 Apr 2020
    Confirmed that the administrator successfully participated in a telephone verification of knowledge regarding licensing regulations, facility operations, staffing, emergency procedures, and complaint reporting. Demonstrated understanding of applicable rules and policies related to the care setting.

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