Atria Hacienda sits about 15 minutes east of Palm Desert with views of the Santa Rosa and San Jacinto Mountains, and you've got a setting that feels like a quiet resort, with natural-toned stucco and tile roofing dotted all around, but it's built for older adults who want comfort, some daily help, or even need memory care, and the place really does offer a lot of choices and amenities for different needs. There are independent living apartments for people who want to handle things on their own, assisted living if someone needs help with daily life like bathing or reminders for medicine, and a memory care area called Life Guidance® designed just for folks living with Alzheimer's and other kinds of dementia, all in a secure neighborhood with staff who are ready to help all day and night. The apartments come in studio, one-bedroom, and two-bedroom sizes, and many of them have full kitchens or kitchenettes, walk-in showers, patios or balconies, and walk-in closets, with several living choices so you can pick what suits best, though cats and small dogs aren't allowed if you're thinking about pets. Every resident can join in on lots of activities, from Shabbat services and outings to arts and crafts, movies, games, and fitness programs, with community events hosted through the Engage Life® program to keep days interesting, and you can take tours if you want to see the place before moving in. There's a heated pool, a putting green, a movie theater with surround sound, a game room, a salon and spa for hair, nails, or massages, a fitness center built for seniors, outside gardens, and plenty of places to gather, with free Wi-Fi, computers, and even a bistro grill and cocktail lounge for meeting up with neighbors, plus the main dining room serves three meals a day with snacks at the Anytime Cafe. Housekeeping, laundry, linens, and routine repairs are included, and the staff helps with things like medications, personal care, and services, while a nurse visits part-time. Transportation for errands, shopping, and outings is available, and the grounds have parking for both visitors and residents. Dietary needs like vegetarian, diabetic, or low salt are addressed, and the community has accessible features for folks with mobility needs, along with wheelchairs or ambulatory assistance if needed, and both the memory care and main community areas have private dining rooms for special meals and guest spaces for when family visits. The staff supports several languages, mostly English, and the community offers spiritual services and even help with veterans affairs applications. The entire place was recently updated with brighter and larger community spaces, an outdoor pool deck alongside a dining patio and BBQ kitchen for fresh air gatherings, and the library has its own outdoor patio for quiet time. Payment can be made online, and the facility runs under state license number 336400075. Atria Hacienda tries to give seniors a safe, comfortable, and socially active place to live, with the right support as needs change, whether that's just a little help or specialized care for memory loss.
People often ask...
Atria Hacienda offers competitive pricing, with rates starting at a cost of $3,895 per month.
Atria Hacienda offers independent living, assisted living, and memory care.
There are 30 photos of Atria Hacienda on Mirador.
Yes, Atria Hacienda allows residents to age in place and adjust their level of care as needed.
The full address for this community is 44-600 Monterey Ave, Palm Desert, CA, 92260.
Yes, Atria Hacienda offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
63
Inspections
2
Type A Citations
1
Type B Citations
6
Years of reports
22 Jun 2025
22 Jun 2025
Investigated two complaints: staff not providing adequate services and the building being in disrepair. Found no evidence to support either claim; both unsubstantiated.
22 Jun 2025
22 Jun 2025
Found no evidence to support the allegation that the facility was without an administrator. Interviews with staff and residents and records showed an administrator or a designated substitute was in place while the administrator was on leave.
08 May 2025
08 May 2025
Found that the allegation that a resident lived at the home when they did not was unfounded; records showed the person was not listed as a resident and staff and witnesses confirmed they never resided there.
27 Apr 2025
27 Apr 2025
Investigated allegations that staff mismanaged residents' medications, failed to provide regular showers, and neglected diapering needs. Interviewed staff, residents, and hospice representatives, reviewed records, and found insufficient evidence to support these allegations.
27 Apr 2025
27 Apr 2025
Investigated a complaint that a resident was held against their will and found there was not enough evidence to prove that claim.
26 Apr 2025
26 Apr 2025
Found no evidence to support the claim that staff did not provide adequate food service or mishandled food, as interviews with staff, residents, and family representatives did not corroborate the allegation. Observations showed proper food safety practices, including gloves, hair restraints, clean uniforms, and correct food storage and temperatures.
26 Apr 2025
26 Apr 2025
Investigated four specific allegations: staff overcharged for services, residents wandered, residents contracted scabies, and illegal eviction. Found no evidence to support these claims.
01 Nov 2024
01 Nov 2024
Found that the threat by staff toward a resident during eviction was unfounded.
Found that the illegal eviction allegation was unfounded, noting the resident paid the balance and any eviction action was dismissed.
16 Sept 2024
16 Sept 2024
Found no immediate violations or concerns after an unannounced one-year visit. Observed a safe, well-maintained environment with adequate food and supplies, secured medications, appropriate temperature, and posted activity and emergency plans, along with complete staff and resident records.
16 Sept 2024
16 Sept 2024
Observed no violations during the inspection visit on 9/16/24. All areas of the facility met required standards for resident care and safety.
25 Jul 2024
25 Jul 2024
Found that the allegation that staff denied access to an authorized representative was unfounded.
06 Oct 2023
06 Oct 2023
Found no health or safety hazards related to the complaint alleging concerns about residents’ health and welfare after interviewing staff and residents and reviewing one resident’s file and related documents; no deficiencies were cited.
06 Oct 2023
06 Oct 2023
Found no health or safety hazards during the visit, and interviewed staff and residents.
18 Sept 2023
18 Sept 2023
Found that the allegation of illegal eviction was not supported by evidence; interviews and the resident’s file showed an acute unstageable pressure injury with regular care visits, and a 30-day eviction notice was issued after the resident and their RP declined higher-level care.
18 Sept 2023
18 Sept 2023
Investigated allegation of resident being illegally evicted due to pressure wound, but insufficient evidence to substantiate claim.
13 Sept 2023
13 Sept 2023
Found zero deficiencies; all areas met safety, health, and operational standards during the review.
13 Sept 2023
13 Sept 2023
Confirmed no deficiencies found during inspection, facility adhered to state regulations.
12 May 2023
12 May 2023
Found that the allegation that staff did not notify the resident's responsible party of a change in condition was unfounded; the allegation that the resident was illegally evicted was unfounded; the allegation that staff did not follow the resident's authorized care plan was unfounded; and the allegation that staff bullied the resident was unfounded.
Interviewed twelve residents and found no concerns about response times and that they enjoyed living there.
12 May 2023
12 May 2023
Investigated allegations of staff not notifying resident's responsible party of a change in condition, staff not following authorized care plans, resident being illegally evicted, and staff bullying residents; all allegations were unfounded. Residents reported positive experiences in the facility.
23 Jan 2023
23 Jan 2023
Identified two specific allegations—resident medication theft and staff neglect resulting in a fall—unsubstantiated.
23 Jan 2023
23 Jan 2023
Reviewed allegations of stolen medication and staff neglect leading to a fall; neither was supported by sufficient evidence.
17 Nov 2022
17 Nov 2022
Found no immediate threats to residents' health or safety; staffing, food, and medications were sufficient, and residents received three daily status checks while daily activities continued without interruption.
17 Nov 2022
17 Nov 2022
Found no immediate threats to residents' health, safety, and welfare during the visit.
23 Sept 2022
23 Sept 2022
Verified infection-control measures were in place, PPE sufficient for a 30-day supply, staff fit-testing completed with annual re-testing, and ongoing symptom screening for residents, staff, and visitors; an exit interview with the business office manager was conducted.
23 Sept 2022
23 Sept 2022
Confirmed infection control measures and training were in place at the facility, including sufficient PPE supplies and daily symptom screenings for residents and staff.
14 Jul 2022
14 Jul 2022
Found no evidence to support the allegation of physical abuse of a resident; staff and witnesses stated they did not observe any abuse, and records suggested injuries may have occurred during transfers, with the resident unable to be interviewed.
14 Jul 2022
14 Jul 2022
Investigated an allegation of physical abuse involving a resident who had bruises on ankles, legs, and arms; determined the allegation lacked sufficient evidence, as no abuse was observed or reported, and the injuries may have occurred during transfers.
10 May 2022
10 May 2022
Found that a resident fell on July 18, 2020, and was not transported to the hospital until the next day after the family initially requested no transport; hospital records later show a hip fracture requiring surgery. Found also that staff did not escort the resident back to their room after an outing as required by the care plan, which contributed to the fall.
§ 87465(g)
§ 87464(f)(1)
10 May 2022
10 May 2022
Confirmed neglect of a resident by failing to seek timely medical attention after a fall, and failure to follow the resident's care plan resulting in a subsequent fall and injury.
19 Apr 2022
19 Apr 2022
Found that the resident’s fall and resulting injuries could not have been prevented by staff and were not due to neglect. Found that there was no clear, timely response to the call button before emergency services were contacted.
19 Apr 2022
19 Apr 2022
Investigated a complaint of neglect after a resident sustained injuries from an unwitnessed fall, determined that staff completed required status checks and did not prevent the fall due to the resident's independent status; also found conflicting information regarding response times to the resident's call button after the fall.
03 Nov 2021
03 Nov 2021
Found no evidence supporting the allegation that staff did not prevent scabies from spreading. Interviews and record review of five residents with possible contact found two with symptoms—one likely from a dog’s fleas and another whose rash began in October 2021 while in a different wing—with a 10/21/21 status check showing no symptoms.
03 Nov 2021
03 Nov 2021
Interviews and record review showed that the allegation of staff not preventing scabies from spreading was unsubstantiated.
25 Oct 2021
25 Oct 2021
Identified UNSUBSTANTIATED for the allegations that residents were not provided with properly washed linens as needed and that facility surfaces were not properly sanitized.
25 Oct 2021
25 Oct 2021
Confirmed linens provided to residents were properly washed and surfaces in the facility were properly sanitized.
18 Oct 2021
18 Oct 2021
Found that reviewing the additional information did not change the findings.
18 Oct 2021
18 Oct 2021
Reviewed the complaint investigation regarding hygiene assistance and documentation procedures during the visit, with no change in the outcome of the previous findings.
15 Sept 2021
15 Sept 2021
Found no deficiencies cited. Noted incomplete signage and limited hand hygiene supplies, with a designated infection control lead overseeing COVID-19 case tracking, PPE, cleaning/disinfection, and staff training; 56 staff and 153 residents were present, 151 residents fully vaccinated and all staff fully vaccinated, and two COVID-19 cases were quarantined.
15 Sept 2021
15 Sept 2021
Observed infection control measures were found to be in compliance during the annual inspection.
02 Jul 2021
02 Jul 2021
Investigated an amended complaint matter from a case management visit involving the stated allegation. Concluded after discussions with leadership and an exit interview that nothing further was needed at this time.
25 Jun 2021
25 Jun 2021
Investigated three allegations: neglect in cleaning and changing, not having an emergency call button, and failure to follow a doctor's orders. Found no preponderance of evidence to prove the violations occurred, and the allegations were deemed unsubstantial.
02 Jul 2021
02 Jul 2021
Found the allegation that staff neglect caused a fall resulting in a broken arm to be unfounded; records showed the resident was found on the floor with a chin laceration, and the responsible party confirmed there was no broken arm.
02 Jul 2021
02 Jul 2021
Found that the allegation of neglect leading to a fall resulting in a broken arm was unfounded.
25 Jun 2021
25 Jun 2021
Investigated allegations of neglect, lack of an emergency call button, and failure to follow doctor's orders; determined a lack of evidence to confirm these violations occurred.
18 Jun 2021
18 Jun 2021
Found Allegation 1 unfounded. Found Allegation 2 unfounded and Allegation 3 unfounded.
18 Jun 2021
18 Jun 2021
Investigated alleged abuse, medication errors, and lack of assistance with daily tasks. All allegations were found to be false.
10 Jun 2021
10 Jun 2021
Found unsubstantiated that staff caused a resident to fall during a shower. Found that on or around March 19, 2020, a staff member spoke inappropriately to a resident; that allegation is substantiated.
10 Jun 2021
10 Jun 2021
Identified findings related to a complaint and delivered them during an unannounced visit, with an exit interview conducted with the resident services director.
10 Jun 2021
10 Jun 2021
Found that one allegation of staff speaking inappropriately to a resident was substantiated, while another allegation of a resident falling due to staff negligence was unsubstantiated.
02 Mar 2021
02 Mar 2021
Found the unlawful eviction allegation had no reasonable basis. Records showed the resident signed an admission agreement agreeing to house rules and violated those rules after reminders.
02 Mar 2021
02 Mar 2021
Investigated the claim of "unlawful eviction" and found that the allegation was false, as the resident repeatedly violated facility rules despite reminders.
11 Feb 2021
11 Feb 2021
Verified removal of the individual in question; the person was not present, employed, or residing at the site. No deficiencies cited; an exit interview was conducted by telephone, and removal verification was completed.
11 Feb 2021
11 Feb 2021
Confirmed the absence of an individual named William Winegar at the facility, resolving a previous employment-related issue raised by the Licensing Program Analyst.
§ 87468.1(a)(1)
07 Dec 2020
07 Dec 2020
Identified an allegation regarding an individual's employment and found the individual resigned on 10/29/2020 and is no longer present, employed, or residing at the site. No deficiencies were cited, and removal was verified.
07 Dec 2020
07 Dec 2020
Investigated the allegation that staff were not properly trained. Found the allegation unfounded; staff had training in lifting and transferring, six staff confirmed training, and hospice observed no issues with lifting or transferring a resident.
07 Dec 2020
07 Dec 2020
Found that the allegation of staff not being properly trained was unfounded after conducting interviews and reviewing records.
16 Nov 2020
16 Nov 2020
Verified that the person named in the removal letter is not present, employed, or residing at the site, and that this individual never worked in the community; background check clearance was pending. No issues were found; an exit interview was conducted by telephone with the site representative, and verification of removal is complete.
16 Nov 2020
16 Nov 2020
Verified individual not present, employed, or residing at facility. No deficiencies cited.
21 Aug 2020
21 Aug 2020
Determined that the presence of a specific individual at a licensed location posed a safety threat and ordered removal with an immediate exclusion letter served by telephone and video due to safety precautions. Verified the individual was not on site during the visit via a video tour, and noted the designated person in charge understood the exclusion conditions after an exit interview.
21 Aug 2020
21 Aug 2020
Confirmed the presence of a threat to resident safety and ordered removal of the individual from the facility.
07 Jul 2020
07 Jul 2020
Found that allegations of staff not meeting resident's dietary needs and not dispensing medication were unsubstantiated after interviews and document review.
26 Feb 2020
26 Feb 2020
Investigated allegations of stolen medication and staff yelling, but unable to conclusively determine if these occurred due to insufficient evidence.
10 Oct 2019
10 Oct 2019
Confirmed no deficiencies observed during annual inspection of the facility.
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