Pricing ranges from
    $4,978 – 6,471/month

    Arbor Vista

    811 E Washington Blvd, Pasadena, CA, 91104
    3.4 · 5 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    1.0

    Beautiful facility, abusive staff, eviction

    I loved the bright, clean units, park-like garden, fresh flowers, well-designed communal rooms, and restaurant-style meals with regular snacks and varied activities, but persistent maintenance problems (cooler and toilet not working) and inappropriate medical guidance were serious issues. Even worse, I experienced aggressive staff conduct - harassment over payments, what I believe was drugging that led to hospitalization, eviction threats, and damage to my car - so I couldn't stay.

    Pricing

    $4,978+/moSemi-privateAssisted Living
    $5,973+/mo1 BedroomAssisted Living
    $6,471+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.3
    • Meals

      5.0
    • Amenities

      3.5
    • Value

      3.4

    Location

    Map showing location of Arbor Vista

    About Arbor Vista

    Arbor Vista is a family-owned, single-story senior living facility in Pasadena, California, that's been serving the community since 1984 and holds 69 licensed beds with a focus on safety and comfort, using features like a delayed egress system and 24/7 trained staff. Residents get three nutritious meals a day, plus snacks in the morning, afternoon, and evening, and skilled chefs can accommodate special diets for high blood pressure and diabetes, while friends and family are welcome to join meals in designated dining areas. The facility offers a variety of care options, including assisted living, memory care for people with Alzheimer's or similar conditions, respite care for short stays, hospice care, and independent living for active seniors, so people can get different levels of support depending on their needs, with help for bathing, dressing, grooming, medication, or daily tasks always available from trained staff. Arbor Vista holds C.A.R.F accreditation, is licensed as Residential Care Elderly, and has won awards for meals, dining, activities, and friendly staff, which lines up with the focus on encouraging friendship and dignity for every resident.

    The building supports residents with amenities like fitness centers, indoor social spaces, book room, hairdresser or barber, hot tub, steam room, and there are also outdoor and recreation areas for walking or relaxing, plus pets are allowed. Transportation services are available for outings, doctor's visits, shopping, and religious services, and visitors can find parking on site. There are entertainment, exercise, and enrichment programs for social, emotional, and physical engagement, including board games, music therapy, pet therapy, art, music programs, movies, and devotional activities. Arbor Vista can make special diet modifications, and the dining program features well-balanced, tasty meals. Residents can enjoy onsite and offsite activities, and the staff encourage social connection in several communal and common areas. Home care services are provided by trained aides for those who want companionship or non-medical help at home, and English language support is available. The resident-first model, specialized care programs, individualized service menus, and compassion from staff aim to keep everyone as worry-free and comfortable as possible, allowing people to feel respected and safe for the long-term, and the facility has remained a steady part of the Pasadena area for over 25 years by focusing on dependable senior care.

    People often ask...

    State of California Inspection Reports

    28

    Inspections

    2

    Type A Citations

    1

    Type B Citations

    6

    Years of reports

    11 Jul 2025
    Investigated allegations that staff did not treat residents with dignity and privacy and that bullying by residents went unaddressed; found no evidence to corroborate these concerns, with residents and staff describing private spaces for discussions and reporting rights and noting no bullying incidents.
    19 Jun 2025
    Found rodent droppings in the kitchen and ongoing pest control could not eliminate the problem, indicating a persistent pest issue. Found no evidence to support the allegation that staff did not treat residents with respect.
    • § 87555(b)(27)
    16 Jun 2025
    Found that the allegation that staff spoke inappropriately to a resident could not be corroborated. Interviews with staff and residents and reviewed records showed no disrespect and no evidence of improper remarks.
    24 Mar 2025
    Investigated the claim that staff abandoned a resident at the hospital after incidents on 03/16–03/17; interviews of clients and staff did not corroborate the allegation, and there was insufficient evidence to determine whether the events occurred.
    16 Jan 2025
    Identified that 11 residents were relocated from a separate licensed home to a Pasadena site on 1/13/2025 after a fire incident; health checks showed no concerns, medications and resident files were secured, and staffing and supplies were adequate. Tap water was temporarily undrinkable until 1/14 and residents were advised not to use it, with signs posted; a routine fire inspection and drill had been completed previously.
    28 Oct 2024
    Found compliance with infection control, safety measures, staffing, medication management, resident records, and disaster preparedness, with no deficiencies identified.
    14 Mar 2024
    Found insufficient evidence to prove the allegation that staff do not treat residents with dignity and respect, the allegation that staff yell at residents, and the allegation that a staff member glares and bullies residents.
    14 Mar 2024
    Investigated allegations of staff not treating residents with dignity and respect and staff yelling at residents; claims couldn't be corroborated as there was insufficient evidence. Exit interview completed.
    07 Mar 2024
    Found no preponderance of evidence to support the allegation that staff did not ensure safe keeping of a resident's personal property and cash. Most residents stated belongings were safeguarded and nothing had gone missing, while staff and the administrator denied the allegation.
    07 Mar 2024
    Investigated the allegation that staff did not ensure the safe keeping of a resident's personal property and cash; determined there was not enough evidence to prove the claim true or false. Conducted exit interview.
    14 Dec 2023
    Investigated and found insufficient evidence to prove the three allegations: staff used racial slurs toward a resident, staff yelled at residents, and staff did not treat residents with dignity and respect. Some residents reported hearing remarks, but overall evidence did not establish that the alleged behaviors occurred.
    14 Dec 2023
    Reviewed allegations of staff making derogatory comments, yelling at residents, and not treating residents with dignity. Insufficient evidence to prove or disprove the allegations.
    10 Oct 2023
    Found no deficiencies after an unannounced annual visit to a licensed elder-care setting; observed a clean, well-maintained living and dining area, properly furnished resident rooms and bathrooms, safe water temperatures, and secure medication storage, with staff and resident interviews completed. Noted the administrator's license was current and waivers for hospice and food preparation were in place.
    10 Oct 2023
    Conducted an annual visit at a facility and found no deficiencies.
    09 Dec 2022
    Identified that one allegation about a staff member being under the influence had supporting evidence and led to a deficiency; other concerns—training gaps, administering medications without proper training, and staff speaking inappropriately to residents—lacked supporting evidence.
    09 Dec 2022
    Confirmed allegations of staff not having proper training and unsubstantiated allegations of staff speaking inappropriately to residents.
    28 Nov 2022
    Found no deficiencies after an unannounced annual continuation visit focused on infection control, with adequate PPE supplies, locked medication storage, operable smoke/CO detectors, and up-to-date staff and resident records.
    28 Nov 2022
    Confirmed no deficiencies during annual inspections related to infection control protocols, staff training, resident records, and overall safety measures.
    • § 87411(c)(d)
    21 Nov 2022
    Identified compliant infection-control measures, including entry screening at the front desk, PPE supplies with a 30-day stock stored on the second floor, and posted signage; no deficiencies were found. Proceeding with a continuation of the visit due to time constraints.
    21 Nov 2022
    Confirmed compliance with infection control practices during annual inspection at the facility.
    29 Sept 2022
    Identified Allegation 1: neglect/lack of supervision—resident refused food and medical care after staff encouraged treatment. Identified Allegation 2: reporting requirements—resident's representative not notified promptly about changes in condition.
    29 Sept 2022
    Reviewed allegations of neglect/lack of supervision and reporting requirements; evidence did not conclusively prove or disprove the claims.
    06 Jul 2022
    Found no convincing evidence that a resident was illegally evicted; administrator denied issuing an eviction and no eviction letter or copies were found, though one resident claimed a notice existed with no documentation. Found no evidence that residents were not receiving medications; staff and residents stated meds were taken as prescribed, and medication logs showed administration consistent with orders.
    06 Jul 2022
    Investigated allegations of illegal eviction and lack of medication administration; determined insufficient evidence to support claims.
    15 Apr 2022
    Found that on 4/3/2022 a resident had an unwitnessed fall and was not transported to the hospital for evaluation, and that a toe injury from a bed-transfer was not reported to licensing within seven days, with the related incident report submitted later.
    • § 87211(a)(1)
    15 Apr 2022
    Found insufficient evidence to confirm the verbal abuse allegation by a staff member toward a resident and the administrator's raised voice during a toe injury incident. Interviews with staff and residents, and review of records, did not corroborate the claim, and it was noted the resident has severe hearing loss.
    15 Apr 2022
    Confirmed allegation of failure to report incidents and injuries in a timely manner.
    18 Dec 2019
    Identified deficiencies in safety measures and storage practices during an annual inspection of the facility.

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