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    Map showing location of Desert Hope Elderly care

    About Desert Hope Elderly care

    Desert Hope Elderly Care sits in Rancho Mirage, California, and operates as a small residential care facility for seniors, where the licensed capacity is mostly six beds but some of the units can go up to as many as 135 or 145 beds, but there's also a license listed for just six beds, so it does have both small and larger settings, and it's been open since October 18, 2022. This community is run by Denise Flores and owned by DESERT HOPE ELDERLY CARE LLC. The facility sits along the full continuum of care, so residents can begin with independent living if they're more able, and as their needs grow, they can move into assisted living, memory care, or even skilled nursing and hospice, so they don't have to move to another place if they get sicker or need more help, and the staff offers help with daily activities like bathing, dressing, eating, medication, and those other basic things folks need when they're older or not able to manage them so well by themselves anymore.

    The building and grounds have both indoor and outdoor communal spaces including dining areas, gardens, patios, walking paths, and spots to sit outside when the weather's nice, so residents can get some sun or fresh air, or just watch the birds for a while. Memory care is available in special wings or small communities with added measures to prevent wandering and reduce anxiety for folks with dementia or Alzheimer's, and there's 24-hour supervision for safety. Desert Hope Elderly Care gives group meals, some organized activities, and handles housekeeping, and the small community setup helps the staff give personalized attention, which means residents might get to know who's caring for them a little better. The facility's equipped to deal with folks who need enhanced behavioral supports, and there's a focus on serving adults with healthcare needs.

    Desert Hope Elderly Care is currently licensed with the California Department of Social Services, and the business has had one official visit but hasn't had any complaint or inspection visits reported so far, and it isn't BBB accredited. Residents will find private bathrooms with accessible features and indoor areas where they can visit with friends or family members, as well as outdoor spaces and shades to relax in. Meals, personal care, medication reminders, support with transfers, and housekeeping are part of the daily routine here, along with some social and recreational activities, all wrapped up in a simple, neighborhood-like setting, which can sometimes help folks feel at home, even as their need for care increases.

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    State of California Inspection Reports

    21

    Inspections

    2

    Type A Citations

    5

    Type B Citations

    6

    Years of reports

    25 Oct 2023
    Confirmed that the facility was clean, well-maintained, and met safety standards, with proper food storage, medication procedures, and safety devices in place during the visit. No deficiencies were noted, and residents appeared comfortable and cared for.
    11 Oct 2022
    Confirmed that the home met safety and regulatory requirements, with appropriate accommodations, secured outdoor areas, sufficient supplies, and posted informational signage, indicating readiness for licensure.
    28 Sept 2022
    Confirmed that the applicant and administrator participated in a competency interview, demonstrating understanding of regulations related to facility operation, policies, staffing, health conditions, emergency preparedness, and reporting requirements.
    19 Jul 2022
    Determined that the allegation that liability insurance was not in place from May 2020 through September 2020 was true.
    19 Jul 2022
    Investigation confirmed that the administrator did not carry the required liability insurance for the facility from May 2020 through September 2020.
    • § 1569.605
    09 Dec 2021
    Found the allegation that a resident sustained pressure injuries, the allegation that timely medical care was not sought, the allegation that the responsible party was not notified, and the allegation that health professionals were not notified to be unsubstantiated at this time.
    • § 87466
    • § 87468.1(a)(8)
    09 Dec 2021
    Determined that the facility failed to notify the resident’s responsible party of changes in health condition, while findings regarding whether timely medical treatment was sought and if health professionals were notified were inconclusive.
    03 Dec 2021
    Found that the licensee failed to provide an admission agreement for a resident's initial placement in a shared room for $3,500. The later private-room admission for $5,500 was reviewed and found acceptable.
    03 Dec 2021
    Identified that a resident’s family was denied visits on several occasions, including being told the resident was asleep and entry refused at the gate. Determined that there was not enough evidence to prove mismanagement of the resident’s finances after death, though questions existed about payments and records.
    • § 87468.1(a)(11)
    03 Dec 2021
    Investigated the allegation that a resident’s funds were mismanaged by the licensee; records showed about $66,100 in withdrawals and checks during 2020–2021 with $12,800 still owed at death, and while some cash payments may have occurred, there was insufficient evidence to prove mismanagement.
    03 Dec 2021
    Investigated the allegation that the resident did not receive prescribed rash medication. Records showed staff administered Nystatin and hydrocortisone creams on several dates, hospice also applied cream, and due to conflicting information the allegation could not be corroborated; it is unsubstantiated at this time.
    03 Dec 2021
    Reviewed that the licensee failed to provide an admission agreement for a resident’s initial shared room placement, which is a violation of regulations. The violation was confirmed through observations and interviews.
    08 Nov 2021
    Identified infection control measures in place with adequate hand hygiene supplies, cleaning provisions, and proper use of face coverings, plus a designated infection control lead; noted a 30-day PPE shortage and the need for a mitigation plan.
    08 Nov 2021
    Reviewed infection control practices and supplies during an unannounced visit, noting adequate hygiene materials and staff training, but identified a need for a 30-day PPE supply and a mitigation plan.
    • §
    20 Apr 2021
    Found no evidence to support the allegation that staff did not seek timely medical attention for the resident, did not notify the resident's authorized representative of a health change, or failed to provide adequate care and supervision, based on interviews and file review.
    20 Apr 2021
    Investigated the allegation that staff did not seek timely medical attention, notify the resident’s authorized representative of health changes, and provide adequate care and supervision, but found insufficient evidence to support any of these claims.
    09 Apr 2021
    Investigated a welfare concern tied to a prior complaint; no safety concerns observed.
    09 Apr 2021
    Reviewed a welfare check related to a safety concern, with no safety issues observed during the visit.
    28 Jan 2021
    Determined that the licensee married a resident, as shown by a state marriage certificate filed on 7/4/2020. Based on interviews and file review, the allegation that the licensee married a resident was supported.
    • § 1550(c)
    28 Jan 2021
    Investigated whether the licensee married a resident; confirmed the marriage with a Nevada certificate filed in July 2020, and found evidence supporting the allegation.
    • § 1569.605
    18 Oct 2019
    Confirmed readiness for licensing, with all safety, furnishing, and supply requirements met, and fire clearance granted for specific resident capacities.

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