Palm view Pleasant Living

    710 Church St, Redlands, CA, 92374
    4.7 · 17 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    5.0

    Warm, clean, caring memory care

    I placed my mom at Palm View (memory care and assisted living) and I'm glad I did. The facility is beautiful, very clean and modern, with comfortable apartments, good food, and active residents - the new activities director is a big plus. The staff and administration are professional, warm and genuinely caring; they kept us informed, treated my grandmother like family, knew her name, and made the transition and final days easier. Residents are happy, engaged, and feel safe - I have confidence in their care. A few isolated staffing concerns were mentioned by others, but overall I highly recommend Palm View.

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    Amenities

    4.71 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      3.3
    • Amenities

      4.8
    • Value

      4.0

    Location

    Map showing location of Palm view Pleasant Living

    About Palm view Pleasant Living

    Palm view Pleasant Living sits in a quiet, pretty spot in Redlands, California, where up to 20 residents can enjoy both comfort and care. The facility covers about 5,700 square feet and has been fully remodeled, with private rooms shared by two residents, each having their own private bathroom and patio. Safety is built in, with handicapped accessible bathrooms in every room and hallway, a sprinkler system, and a 24-hour emergency call system. Residents have choices among assisted living, memory care, independent living, home care, and even some nursing home services, so people who want different levels of support can find the right fit.

    The staff at Palm view Pleasant Living includes experienced caregivers present around the clock who provide personal care that can be as little or as much as needed, like help with bathing, dressing, medication, walking, toileting, and wound care. They also support memory care needs and manage diabetes and incontinence care. Residents get home-cooked meals three times a day plus snacks, prepared in a new kitchen that opens to a covered patio for dining outside or inside. The facility has a big backyard, private patios, walking paths, and is near parks, so residents can enjoy being outside. Inside, there is a comfortable living room with elegant furniture for quiet time or conversation, a fitness center, salon, barbershop, and a large activity room for arts and crafts, games, and educational programs. The community holds many daily activities, and a new activities director works to keep social and recreational programs fresh and interesting.

    Palm view Pleasant Living offers help with housekeeping, laundry, kitchens or kitchenettes, cable TV, WiFi, guest parking, and transportation. Residents can also get help from nurses, podiatrists, and occupational therapists, and the community coordinates with health care providers as needed. The facility has earned awards for its high-quality meals and friendly, helpful staff. The staff wants to help each resident keep as much independence as possible, and they respect privacy and personal rights.

    The place is licensed by the state of California with the license number 361881195, and takes long-term care insurance. Families can arrange in-person or virtual tours and ask about their move-in process, waiting list, and types of contracts. The goal here is to provide a safe, homelike place where seniors can age gracefully and get support when they need it, all while staying in a place that feels calm and welcoming.

    People often ask...

    State of California Inspection Reports

    16

    Inspections

    0

    Type A Citations

    4

    Type B Citations

    4

    Years of reports

    30 May 2025
    Investigated two specific allegations: that a resident sustained unexplained sores while in care, and that staff did not ensure residents’ hygiene needs were met. Found not enough evidence to prove either allegation.
    18 Nov 2024
    Found all areas in good order, with safe spaces, adequate staffing, proper medication storage, and complete staff and resident records; no deficiencies were identified.
    03 Nov 2023
    Identified deficiencies in staff records—one with missing medication training and another lacking health screening and first aid/CPR training—and in one resident’s current annual medical assessment (last documented 5/18/22). Noted that medications were centrally stored in a locked cabinet, hot water reached 105°F, 24/7 care was in place, and required posters and alarms were displayed.
    03 Nov 2023
    Found that a 30-day eviction notice for unpaid rent was issued on 7/18/2023 and the resident remained living there; the unlawful eviction allegation was not supported.
    03 Nov 2023
    Identified deficiencies in various areas during the inspection, including missing staff training records and outdated resident medical assessments.
    • § 87411(f)
    • § 87411(c)(6)
    • § 1569.69(a)(1)
    • § 87705(c)(5)
    12 Oct 2023
    Investigated the allegation that staff allow children to provide care to residents; after interviews and observations, found it unsubstantiated.
    12 Oct 2023
    Visited facility for an unannounced complaint based on children providing care to residents. Interviews and observations did not provide enough evidence to prove or disprove the allegation.
    06 Sept 2023
    Found no preponderance of evidence to support Allegations 1 through 4: retaliation for filing a complaint, injection of an unprescribed medication, failing to ensure showers, and not treating the resident with dignity.
    06 Sept 2023
    Identified concerns included staples possibly running out before the end of the week, residents not receiving a full second serving when requested, and staff assisting residents who may have cognitive impairment.
    06 Sept 2023
    Confirmed allegations of staff retaliation and inappropriate medication use were unsubstantiated, while concerns regarding resident showers and dignity were not supported by evidence.
    18 Jan 2023
    Found no deficiencies related to infection control. Maintained a full 30-day PPE supply and had COVID-19 precautions in place, including visitor checks and hand hygiene measures.
    18 Jan 2023
    Confirmed no deficiencies during annual inspection focusing on COVID-19 infection control.
    01 Nov 2021
    Found no deficiencies noted during the 11/1/2021 pre-licensing visit. The home featured safety measures and supplies, including a COVID screening station, all bedrooms with private bathrooms, exit doors with operable alarms, locked medications and cleaners, adequate food and supplies, a stocked first aid kit, and posted disaster plans, resident rights, and menu information.
    01 Nov 2021
    Identified no deficiencies during the inspection.
    30 Sept 2021
    Confirmed identity verification and understanding of regulatory requirements for a residential care facility for the elderly, including license type, resident populations and program, admission policies, staffing requirements and training, restrictive/prohibited health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness; obtained a signed LIC 809.
    30 Sept 2021
    Confirmed understanding of California regulations and requirements during the inspection.

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