Arrowhead Springs Healthcare Center

    1335 N Waterman Ave, San Bernardino, CA, 92404
    3.5 · 21 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but severe neglect

    I had a split experience. I encountered some extraordinary, compassionate nurses, an involved DON/administrator, and very good therapy/medical care - but I also saw severe neglect: patients left in urine, bedsores, long call-button waits, missed/wrong meds, staff sleeping nights, filthy rooms, stolen/missing belongings and poor management. Because of the safety, staffing and cleanliness issues, I cannot recommend this facility despite a few outstanding staff.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.48 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.2
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      3.5

    Location

    Map showing location of Arrowhead Springs Healthcare Center

    About Arrowhead Springs Healthcare Center

    Arrowhead Springs Healthcare Center stands as a non-profit skilled nursing facility with a strong reputation in the community, having earned various accreditations and a 4-star overall rating on Medicare.gov, which says a lot about its level of care and safety. The facility has gone through recent renovations, adding new amenities and making the place more comfortable for residents, and it pays close attention to outdoor spaces with landscaped grounds and activity areas so people can enjoy fresh air and socialize at their own pace. People here receive a wide range of care, including comprehensive medical support, wound care, skilled nursing services, short-term rehabilitation, and long-term care, all carried out by a dedicated staff that works in a favorable patient-to-staff ratio, so residents get more personal attention when they need it. Arrowhead Springs Healthcare Center offers expertise in physical, occupational, and speech therapy, with in-house therapy options that use modern, hands-on therapeutic approaches tailored to help folks regain strength and mobility, making recovery a main focus for those coming from hospital stays.

    When it comes to daily living, the center assists with things like bathing, dressing, meals, and getting around, and also helps with more specialized care such as sub-acute rehab and wound care, which some residents need for their condition. The place offers studio and companion apartments, and inside you'll find walk-in showers, Wi-Fi, and spaces to relax or join activities like art programs, cards and games, fitness classes, movie nights, social events, and worship services, so there's always a way to stay engaged without feeling rushed. Residents can join in a wide variety of excursions and activities that are listed on a monthly calendar, and these programs are personalized to suit each person's interests and needs, making life feel a bit fuller. Transportation is available for appointments and outings, and community engagement is encouraged, so folks don't feel too isolated. Staff members work with residents and families through a personalized care planning process, focusing on what helps each person get stronger and more comfortable as the days go by, and overall, the supportive environment here helps many people feel safe and cared for as they recover or settle into longer-term stays.

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