I placed my mother at Cristina's Care Home and I'm very pleased. The staff are friendly, inclusive, and genuinely caring — well-organized, attentive caregivers helped her regain strength and skills. It's a lovely, large, well-laid-out home with a nice garden and delicious, non‑institutional meals. I highly recommend Cristina's Care Home.
Cristina's Care Home is a small assisted living and memory care home in San Bruno with room for up to six residents, so things stay pretty comfortable and the staff gets to know everyone well, especially since they've got a nurse on call and nursing staff onsite all day and night. Juliet Pacaldo, who's a registered nurse with lots of experience, runs the home and combines her nursing know-how with a focus on making daily life run smoothly-there's a whole care classification system, so every resident gets the help they need, whether that's light, medium, or heavy care, and services cover everything from basic daily help like dressing and bathing, to more involved things like medication management, blood sugar tests, and even two-person transfers if someone needs more help moving around. The building's set up for accessibility, including wheelchair friendly showers, ground floor rooms, and both indoor and outdoor common spaces, which covers spots to sit, walk, or just enjoy fresh air in the garden. They let residents keep small pets, and rooms come furnished, private, semi-private, or even as studios, with phones and Wi-Fi. The separate memory care area, purpose-built for residents with Alzheimer's or dementia, stays secure and has alarms and technology that alert the staff if someone might wander or need extra supervision, and staff keeps a close eye out for everyone, especially those with challenging behaviors. The home covers meal preparation and really pays attention to dietary needs, since they've got vegan, vegetarian, gluten-free, low sodium, low sugar, kosher options, and often cook up something custom for someone with allergies or diabetes. Aides help with things like bathing, clothes, grooming, toileting, and use assistive devices if needed, and the home allows for non-ambulatory support and transfer help, whether that's a lift or two-person assistance. Residents can join in activities every day-board games, movies, music therapy, animal therapy, chair yoga, trivia, karaoke, stretching, or just relaxing in the book room, garden, spa area, or TV lounge. There are devotional services, evening events, art programs, and transportation gets arranged for doctor visits, errands, and spiritual services, and if someone needs it, the home can help with hospice care, respite stays, or bringing in outside services like therapy or dentists. While most residents are older adults, the home also takes in people with disabilities and can handle higher medical needs as long as those fit with the residential care setting. The staff is known for staying organized and treating everyone kindly, and the monthly cost starts around $3,000, though that changes depending on care needs and room choice. Cristina's Care Home doesn't take Medicare unless there's a special certification but accepts private pay, Long Term Care Insurance, and Veterans Aid and Attendance. The California Department of Social Services licenses the facility (license 415600072), and the home keeps everything neat, laundry and cleaning included, so residents can settle in and just focus on living comfortably with plenty of support right on hand.
People often ask...
Cristina's Care Home offers assisted living, memory care, and board and care.
The full address for this community is 1580 Crestwood Dr, San Bruno, CA, 94066.
Yes, Cristina's Care Home offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
48
Inspections
34
Type A Citations
23
Type B Citations
6
Years of reports
28 May 2025
28 May 2025
Identified a deficiency due to central storage for sharps and chemicals being unlocked and accessible to residents, and medication left unsecured on the dining room table. Also noted safety concerns such as hot water temperatures of 105–111 degrees Fahrenheit and a fire extinguisher last inspected in January 2025.
21 May 2025
21 May 2025
Identified that prior deficiencies were corrected, and no deficiencies were cited today.
§ 9058
21 May 2025
21 May 2025
Identified downstairs rooms not matching the approved sketch, including a staff room next to the garage used as living space by two staff members. Another room not shown on the sketch contained mattresses, a TV, a toaster oven, a refrigerator, and other personal living items.
§ 9058
§ 87305(a)
12 May 2025
12 May 2025
Identified safety concerns, including unlocked sharps in the kitchen and hot water temperatures of 108–110 degrees Fahrenheit. A civil penalty of $200 was assessed because two individuals were not affiliated with the home.
21 Aug 2024
21 Aug 2024
Found that the allegation of sexual abuse by a staff member toward a resident was unsubstantiated after interviews with staff, residents, and the resident's responsible party. Staff reported no witnessed or suspicious behavior, residents stated they felt safe, and the responsible party noted the resident was not a reliable historian; no deficiency was cited.
21 Aug 2024
21 Aug 2024
Investigated the allegation of sexual abuse reported by a resident against a staff member, but it was found to be unsubstantiated. Staff interviewed claimed no inappropriate behavior was observed, and other residents felt safe.
14 Aug 2024
14 Aug 2024
Found medications, chemicals, sharps, and disinfectants locked and inaccessible to residents; kitchen, living areas, bathrooms, and resident rooms were clean and tidy, and the environment was comfortable. No deficiencies were cited today.
14 Aug 2024
14 Aug 2024
Confirmed cleanliness, safety, and well-maintenance at the facility during the visit.
07 Aug 2024
07 Aug 2024
Identified multiple safety and cleanliness issues during a visit, including dirty stairs to the garage, unlocked sharps and chemicals in the kitchen, crumbs on the floor, dirty dishes, and cluttered resident rooms. Noted three repeat violations and a $750 civil penalty; unable to complete the review today and will return for a follow-up.
07 Aug 2024
07 Aug 2024
Identified violations during inspection. Civil penalty assessed. Inspection to be completed at a later date.
§ 87555(b)(25)
§ 80075(k)(1)
§ 87303(a)
§ 87309(a)
§ 87555(b)(27)
21 May 2024
21 May 2024
Found most safety and cleanliness measures in place, with locked central storage, alarmed exits, clean bathrooms, and proper hot water temperatures. Identified one deficiency for not submitting required documents by May 23, 2024.
21 May 2024
21 May 2024
Identified deficiencies were noted during the inspection, which may result in civil penalties if not corrected.
§ 87608(a)(3)
15 May 2024
15 May 2024
Found an unannounced annual assessment conducted on May 15, 2024, with no deficiencies identified. Observed six private rooms with adequate furnishings, two days of perishables and seven days of non-perishables, clean toilets, hand-washing and bathing areas, showers with non-skid mats and grab bars, exits with audible alarms, and adequate temperature and lighting; central storage for medications, sharps, and chemicals was locked; hot water measured 106–110°F; fire extinguishers last inspected 9/28/2023; five resident files and two staff files were reviewed.
15 May 2024
15 May 2024
Inspection found no deficiencies in the facility during the visit.
§ 87456(a)(2)
§ 9058
§ 87355(e)(3)
§ 87458(c)(1)
§ 87405(d)(1)
§ 87608(a)(3)
§ 87506(a)
08 May 2024
08 May 2024
Found during an unannounced inspection that central storage for medications, sharps, and chemicals was unlocked and accessible to residents; hot water in the kitchen and bathrooms measured 105–112 degrees Fahrenheit. A deficiency was identified, and liability insurance was requested by 5/9/24.
08 May 2024
08 May 2024
Inspection identified deficiencies that need to be addressed to ensure compliance with regulations.
§ 9058
21 Feb 2024
21 Feb 2024
Investigated a sexual abuse allegation involving a staff member; residents reported they were well cared for and that staff provided needed care. The resident returned with no further concerns, and no deficiency was cited.
21 Feb 2024
21 Feb 2024
Investigated an alleged incident of sexual abuse involving a resident and staff member, with no deficiencies found during the visit.
08 Nov 2023
08 Nov 2023
Found nails protruding from deck floor slabs and some slabs cracked, with a ramp to the deck featuring metal plates to create an even surface. Staff stated it was safe for wheelchairs, while the administrator said a contractor was contacted but could not provide proof of repairs.
08 Nov 2023
08 Nov 2023
Confirmed allegations of hazards present in the facility, including nails protruding from wooden floor slabs and cracks in the flooring, were substantiated.
11 Oct 2023
11 Oct 2023
Identified unsafe conditions, including exposed cutlery and toxins not secured, and improper kitchen cleanliness and food storage. Found no evidence that staff left residents unsupervised or that staff did not cooperate with the Ombudsman; the driveway incident involved a non-staff adult.
11 Oct 2023
11 Oct 2023
Confirmed deficiencies related to unsafe access to knives, lack of supervision of residents, and unsanitary kitchen conditions. Unfounded claim of staff not cooperating with Ombudsman Representative.
§ 87555(b)(8)
29 Aug 2023
29 Aug 2023
Identified several deficiencies, including toxins and sharps not locked and accessible to residents, a resident given a medication not prescribed, and omissions in all residents’ medication records. Also found inadequate emergency drills and staff training, cleanliness issues (dirty stairs to the garage, dirty kitchen garbage can, and dirty rusty bathroom fixtures), hot water at 94-95 degrees, and three residents present with three out in the community per physician’s orders.
§ 87303(a)(1)
§ 87555(b)(27)
§ 87303(a)
§ 87309(a)
§ 87303(e)(2)
§ 87303(e)(5)
§ 87303(e)(3)
§ 87465(d)(3)
§ 1569.695(c)
§ 87465(c)(2)
§ 1569.69(e)(3)
§ 1569.69(e)(2)
§ 1569.69(e)(1)
29 Aug 2023
29 Aug 2023
Identified deficiencies in cleanliness, medication management, emergency drills, and staff training during an annual inspection of a care facility.
§ 87309(a)
§ 1569.695(c)
§ 87555(b)(27)
§ 87303(e)(5)
§ 87303(a)
§ 1569.69(e)(3)
§ 87465(c)(2)
§ 87303(a)(1)
§ 87303(e)(3)
§ 87465(d)(3)
§ 1569.69(e)(2)
§ 87303(e)(2)
§ 1569.69(e)(1)
05 May 2023
05 May 2023
Found no evidence to support the clutter and lack of toiletries allegations, as all resident rooms were clean and bathrooms had soap and towels. Found no evidence that staff forced residents to take medications, with interviews and medication logs showing refusals documented and no forcing occurred.
05 May 2023
05 May 2023
Confirmed allegations of resident rooms being cluttered and unsanitary were not substantiated, while unfounded claims of staff forcing residents to take medication were also dismissed.
§ 87303(a)
04 Jan 2023
04 Jan 2023
Determined unfounded that staff did not notify the resident’s authorized representative about the death; the POA named in the resident’s advance health care directive was informed.
POA acknowledged receiving health updates and that notices of the passing were provided.
04 Jan 2023
04 Jan 2023
Confirmed allegation of staff not notifying resident's authorized representative of resident's death was unfounded as the facility had communicated with the appointed representative as per the resident's Advanced Health Care Directive.
§ 87608(a)(3)
09 Dec 2021
09 Dec 2021
Found no deficiencies after an unannounced annual visit; COVID-19 signs were posted, infection-control practices were in place, and PPE and cleaning supplies were adequate for five residents, with beds six feet apart in shared rooms. Requested to submit an updated emergency plan, lease, and designation of administrative responsibility by 12/14/2021.
09 Dec 2021
09 Dec 2021
Inspection on 12/9/2021 revealed compliance with health and safety regulations, including proper infection control measures and adequate supplies. No deficiencies were cited.
07 Jul 2021
07 Jul 2021
Found no deficiencies; screening procedures, PPE, medications, and food supplies were in place, residents and staff were reportedly fully vaccinated, with visitors allowed after screening. Exit routes were clear, safety equipment including smoke detectors and a carbon monoxide detector was present, and a current emergency contact roster was available.
07 Jul 2021
07 Jul 2021
Found safety and infection-control measures in place at the home, including PPE, posted COVID-19 guidelines, hand sanitizer, and screening procedures; residents were in their rooms, staff wore masks, and visitors were allowed with screening.
Found that all residents and staff were reportedly fully vaccinated against COVID-19; exit routes were clear; smoke detectors, fire extinguishers, and a carbon monoxide detector were present; a current emergency contact roster was available; no deficiencies were cited.
07 Jul 2021
07 Jul 2021
Found no deficiencies cited; on-site conditions appeared safe with proper infection control, medications, PPE, and safety features, and 5 residents with 2 staff were present. Noted that the COVID mitigation plan was not on-site but submitted for review, and several documents—including LIC 308, LIC 500, LIC 610E, articles of incorporation, and neighborhood complaint procedures—are due by 07/16/2021, with LIC 808 due by 07/09/2021.
07 Jul 2021
07 Jul 2021
Inspection found no deficiencies during annual visit. All residents and staff fully vaccinated against COVID-19 with safety protocols in place.
§ 87705(f)(1)
§ 87412(a)(12)
§ 87411(c)(6)
§ 87355(j)
§ 1569.695(c)
07 Jul 2021
07 Jul 2021
Inspection found no safety hazards, proper infection control measures in place, and staff compliance with licensing requirements.
07 Jul 2021
07 Jul 2021
Conducted annual inspection, observed COVID-19 safety measures in place, no deficiencies cited.
10 Aug 2020
10 Aug 2020
Investigated a complaint regarding improper food service; found that food offerings matched the sample menu and food supplies were sufficient, resulting in the complaint being deemed unsubstantiated.
§ 80075(k)(1)
§ 87555(b)(27)
§ 87555(b)(25)
§ 87309(a)
§ 87303(a)
06 Jul 2020
06 Jul 2020
Verified closure and change in ownership of the facility.
06 Jul 2020
06 Jul 2020
Verified closure of the facility in question and confirmed new ownership and administration.
06 Jul 2020
06 Jul 2020
Confirmed closure of the facility and change of ownership. Surrender of license and notification to the state licensing office. New licensee and administrator in place as of a specified date.
28 May 2020
28 May 2020
Confirmed that the facility met all required regulations and standards during the inspection.
27 May 2020
27 May 2020
Conducted a virtual visit of the facility and found that all necessary requirements and standards were met. No concerns were raised regarding the Administrator's qualifications and skills.
19 May 2020
19 May 2020
Conducted a virtual inspection of a facility with multiple residents and staff members present, ensuring compliance with safety regulations and adequate living conditions.
01 May 2020
01 May 2020
Confirmed understanding of regulations and operational procedures during inspection.
12 Nov 2019
12 Nov 2019
Identified deficiencies were cleared during inspection.
§ 87555(b)(8)
12 Nov 2019
12 Nov 2019
Confirmed incident of resident refusing urgent medical care. Resident transferred to another facility for further assessment.
08 Nov 2019
08 Nov 2019
Identified deficiencies were cited during an annual inspection, resulting in an immediate civil penalty.
21 Oct 2019
21 Oct 2019
Licensing Program Analysts visited the facility for a Case Management visit and found that the plan of correction was cleared during the visit.