Mirador estimate
    $8,000/month

    Greenwood Assisted Living

    233 West End Ave, San Rafael, CA, 94901
    5.0 · 3 reviews
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Proactive staff, clean, small, pricey

    I live here and the staff — especially Mark and Neysa — are proactive, caring, and make this very clean, home‑style place feel like the best memory care in the area. It's a small, friendly community with private bathrooms in rooms, though the rooms are small and the building is only decent. Amenities and activities are limited and pricing feels high for what's offered.

    Pricing

    $8,000+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Located close to restaurants
    • Located close to shopping centers

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    5.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      3.0
    • Value

      3.0

    Location

    Map showing location of Greenwood Assisted Living

    About Greenwood Assisted Living

    Greenwood Assisted Living sits in San Rafael, California, and offers assisted living, independent living, memory care, nursing home, and continuing care retirement community options, with rooms and suites that have housekeeping, cable TV, kitchens or kitchenettes, and washers and dryers for residents who want them, and you'll find a dining room, salon and barbershop, game room, guest parking, Wi-Fi, fitness center, sprinklers, and a system for maintenance all part of the property amenities, which also includes both indoor and outdoor common areas for people who like to socialize or just want a bit of fresh air, and when it comes to getting out for appointments or shopping, transportation services are available for an extra cost. The caregivers here are experienced and supportive and people often say they look after residents much like their own family, which can be comforting, and there's around-the-clock staff on site, including nurses, with visiting healthcare professionals like podiatrists, dentists, physical therapists, occupational therapists, and speech therapists, plus a doctor is always on call, and staff can handle medication support including running the Med Station to keep medication safe and organized. The community's known for making personalized care plans for each resident, even for people with Alzheimer's or dementia who might need extra help with memory care, and there's a secure, purpose-built memory care building using technology like special bracelets to help prevent wandering, and some staff can manage difficult behaviors and support residents with major issues, which is a relief for families dealing with tough situations. Residents can count on help with dressing, grooming, bathing, toileting, and behavioral care if needed, and mechanical lift transfers and wheelchair accessible showers are available for folks who have trouble getting around, so you don't have to worry about accessibility. There are safety and handicap features all over the property, and emergency plans in place to keep everyone safe. Social life is a big part of Greenwood, with daily activities, arts and crafts, educational programs, health and wellness classes, meal prep and snacks, special memory care programs, devotional services, and a real feeling of community, and people can join hospice or respite care as their needs change, which means you can stay in the same place even as you may need more help over time. The team works with residents and families to understand what level of care's needed, helps review all services and costs, offers tours or virtual visits, and encourages folks to talk to current residents or families for feedback, and that all helps make decisions easier without rushing anything.

    People often ask...

    State of California Inspection Reports

    33

    Inspections

    9

    Type A Citations

    2

    Type B Citations

    6

    Years of reports

    09 May 2025
    Determined that staff neglect or lack of supervision and failure to assist residents promptly led to a resident sustaining serious injuries, including hospitalizations and hip fractures, and issued a civil penalty totaling $9,500 for serious bodily injury.
    15 Oct 2024
    Investigated allegation that staff struck a resident; evidence did not prove the incident occurred and the finding was unsubstantiated.
    18 Sept 2024
    Identified that a resident with dementia eloped from the courtyard and was found bleeding in the road, prompting a 911 call and hospital transport. Noted exterior gate padlocks as a potential fire clearance violation.
    • § 87705(b)(2)
    18 Sept 2024
    Confirmed allegation of resident eloping from facility due to unlocked gate.
    • § 9058
    31 Jul 2024
    Found no deficiencies after an unannounced visit; observed a clean, safe site with functioning smoke and CO detectors, adequate food and supplies, background-cleared staff on site, and well-organized resident records.
    31 Jul 2024
    Reviewed inspection of a dementia care facility found no deficiencies during the visit.
    27 Mar 2024
    Identified the allegation regarding Administrator Qualifications and Duties, including concerns about incidental, medical, and dental care; staff training; 911 policies and procedures; documentation policies and procedures; resident care plans; visitation; and eviction procedures.
    27 Mar 2024
    Found staff neglect/lack of supervision led to a resident's serious injury, and delays in assisting residents when help was requested.
    19 Dec 2023
    Found that the allegation that staff left a resident in soiled briefs and did not provide clean linen was not supported by the evidence. Noted that the allegation that staff failed to ensure the resident was fed and did not seek timely medical attention was not supported, with observations showing missing care logs and inconsistent adherence to the resident’s care plan.
    • § 87633(d)
    27 Mar 2024
    Confirmed staff neglect led to a resident's serious injury and staff did not assist residents in a timely manner. Identified issues with supervision and response times, resulting in citations for regulatory violations.
    19 Dec 2023
    Confirmed the allegation that a resident was left in soiled briefs and not repositioned regularly, while the claim of a resident being fed inadequately and denied timely medical attention was not proven.
    21 Sept 2023
    Found 21 residents on site with 7 staff present; two staff were missing health screening reports. Noted that medications were pre-poured 16 hours in advance (against regulations); hot water temperatures were within the required range and medications were centrally stored; no deficiencies were noted.
    21 Sept 2023
    Found no deficiencies during the visit, observed all procedures and protocols being followed accordingly.
    • § 87468.2(a)(4)
    • § 87411(a)
    11 Apr 2023
    Found no evidence that visitation was restricted, medications were not dispensed as prescribed, residents’ personal belongings were not safeguarded, or call bells were not answered promptly; no deficiencies were identified.
    11 Apr 2023
    Investigated allegations of restricting visitation, improper medication dispensing, failure to safeguard personal belongings, and untimely response to call bells, all were unsubstantiated due to insufficient evidence.
    • § 87405(h)(5)
    17 Nov 2022
    Found no deficiencies after reviewing case management materials and the documents requested for a resident, and an exit interview was conducted.
    17 Nov 2022
    Found no deficiencies during the inspection.
    24 Aug 2022
    Investigated concerns about hospice access and accommodating hospice residents' physician orders, and discussed the appeal rights process for a complaint dated 06/14/2022.
    24 Aug 2022
    Discussed complaints, access for Hospice Entities, accommodation of Physician Orders, and Appeal Rights Process.
    11 Aug 2022
    Found that a Hospice Nurse was denied entry.
    11 Aug 2022
    Conducted an unannounced follow-up on two incident reports, requesting staff and resident rosters, care plans for two residents, a menu, and any special diets. No deficiencies were observed; an exit interview was conducted.
    11 Aug 2022
    Reviewed incident reports and requested documentation, no deficiencies observed during inspection.
    • § 87633(a)(4)
    05 Aug 2022
    Identified infection-control measures at the site, including COVID-19 signs, hand-washing signage, readily available hand sanitizer, locked medications, secured toxins, and staff wearing masks, with the COVID-19 visitor questionnaire no longer used since February 2022. Noted fire-safety items: six of nine extinguishers last serviced in 2021 with some outdated tags (2019), a fire department inspection conducted in May 2022, and fire alarms/CO detectors last tested during a drill on 4/11/2022.
    • § 80020(a)
    05 Aug 2022
    Confirmed deficiencies in infection control, fire extinguisher maintenance, and documentation during inspection.
    13 Oct 2021
    Identified that a resident experienced a fall and hospitalization that were not reported to licensing, and both incidents were not documented in the required incident report.
    13 Oct 2021
    Found that a resident was left at the hospital after a fall when discharge was delayed overnight to obtain a different hospice nurse, leaving the resident there and supporting the abandonment allegation.
    13 Oct 2021
    Confirmed abandonment of a resident at the hospital due to refusal of a hospice nurse entry.
    22 Jul 2021
    Found no deficiencies during the required 1-year review. The home was clean and safe, with adequate food, functioning safety systems, PPE available and staff training in progress, and guidance to contact health authorities if COVID-19 symptoms arise.
    22 Jul 2021
    Inspection found the facility clean, well-maintained, and in compliance with safety regulations.
    • § 87455(a)(b)
    27 Oct 2020
    Found that two residents had cognitive deficiencies and were hospice patients; five injury/pain incidents were reported, including one unwitnessed fall, with no clear evidence that the other injuries resulted from falls or that medical care was timely. Found that witnesses reported alarm equipment not functioning and staff not consistently responding when summoned.
    27 Oct 2020
    Confirmed allegations of faulty alarm equipment and staff not always responding when summoned in the bedroom of residents. Unsubstantiated allegations of unwitnessed falls causing injuries and failure to report incidents promptly.
    • § 87211
    23 Dec 2019
    Identified deficiencies in documentation and procedures were addressed and corrected during the inspection visit.
    • § 87303(a)
    19 Oct 2019
    Reviewed deficiencies in various areas of the facility during an annual inspection visit.

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