Pricing ranges from
    $5,590 – 7,267/month

    Sterling Inn Assisted Living Community

    17738 Francesca Rd, Victorville, CA, 92395
    • Independent living
    • Assisted living

    Pricing

    $5,590+/moSemi-privateAssisted Living
    $6,708+/mo1 BedroomAssisted Living
    $7,267+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.67 · 163 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.6
    • Meals

      4.3
    • Amenities

      4.4
    • Value

      3.3

    Location

    Map showing location of Sterling Inn Assisted Living Community

    About Sterling Inn Assisted Living Community

    Sterling Inn Assisted Living Community sits in a peaceful part of Victorville, California, close to mountains, the Mojave Desert, and some big California cities, and the building welcomes people with a stately entrance and warm design that feels just right when you come in, then offers living space choices like studio, one-bedroom, and two-bedroom apartments, each made for comfort with roomy layouts and things like walk-in showers, full kitchens, and options that help people age in place. The community provides both independent living and assisted living services as well as memory care, so healthy and active seniors or those needing more support can find help here, with 24-hour licensed nursing staff and professionals who assist with dressing, grooming, meals, medication, diabetic care, and wound care, and always keep safety and wellness in mind. There's also short-term respite care and hospice services, which can be a comfort for families, and the attentive staff-who are fully trained, friendly, and easy to approach-work hard to make sure residents can enjoy their stay, no matter what needs come up. People who live here can join in many social, educational, and fun activities every day, such as movies with popcorn, club room games, crafts, fitness programs, social excursions, worship services, community outings, and gatherings in places like the big parlor, a library, or even outside surrounded by the California air, and for those who like pets, this is a pet-friendly place where animals are welcome.

    Meals are served restaurant-style each day, sometimes out on the veranda, with a chef who's cooked for Queen Elizabeth II and other dignitaries before, which makes dining a little more special than most places, and there's a beauty and barber shop, arts and crafts room, billiards and games, theater, and plenty of indoor and outdoor common areas where neighbors meet to talk or play cards or share a drink, all in an environment set up for companionship and friendship. The staff provide transportation services for appointments or outings, both at no extra cost or with a fee, and the property is close to local bus lines, so getting around isn't hard either. Housekeeping, laundry service, and resident parking add to the comfort and ease of life here, and the leadership, including an executive director, focus on a family-serving approach with a high standard of care that tailors help to each person's specific needs, creating a purpose-driven care model. Devotional services take place both onsite and offsite for those who want them, and programs are in place to help people stay socially and culturally active, which helps keep minds sharp and spirits up. For those who want to see the place before making up their mind, there are tours, videos, floor plans, and pictures available so everything is clear about what living at Sterling Inn is really like. Part of the larger Koelsch Senior Communities, which have cared for seniors since 1958, Sterling Inn gives people a chance to live independently or with support, in an environment made to be warm, safe, and inviting, with enough options to enjoy life and find real happiness as the years go on.

    People often ask...

    State of California Inspection Reports

    36

    Inspections

    8

    Type A Citations

    11

    Type B Citations

    6

    Years of reports

    21 Jul 2025
    Investigated the allegation from the complaint and its findings with the licensee during the meeting.
    • § 9058
    27 Dec 2024
    Found that staff caring for residents were over 18 years old. Found that medications were not dispensed as prescribed, with missing orders and blank medication logs for three residents, resulting in those residents not receiving meds as ordered.
    • § 87465(a)(6)
    27 Dec 2024
    Identified outstanding licensing fees totaling $1,237 due and cited a deficiency during a case management visit.
    15 Nov 2024
    Found one deficiency related to medication administration: medications did not match the records and there was an insufficient PRN supply per residents' medical records. Overall, areas were clean, safe, and well maintained with functioning safety equipment and adequate staffing.
    23 May 2024
    Found multiple deficiencies, including insufficient food supplies for residents and improper medication storage and dispensing. Also identified missing or incomplete resident and staff records, lack of criminal record clearance for at least one staff member, expired CPR certification, no infection control plan, and an emergency disaster plan not updated since 2019; a civil penalty was issued.
    23 May 2024
    Identified deficiencies in care, record-keeping, and staff certifications during the visit.
    19 Dec 2023
    Found no deficiencies following an unannounced, comprehensive annual inspection; observed safe living conditions, adequate 24/7 staffing, proper medication storage, and compliant resident and staff records.
    19 Dec 2023
    Verified compliance with regulations and standards during the inspection. No deficiencies were found.
    07 Oct 2023
    Identified a technical violation because a fire extinguisher had last been inspected in January 2021; signatures were obtained after a walk-through on the second floor and an exit interview was conducted.
    07 Oct 2023
    Found insufficient evidence to prove the allegations that staff overused physical and psychological restraints, including using bed rails as restraints, and that residents with cognitive impairments signed their own consent forms; observations and record reviews showed no restraints used and residents could make their own decisions.
    01 Feb 2023
    Identified medication management problems at the site, including 24 doses unaccounted for in bubble-pack meds and a bag of unused syringes from a former resident. Found that one resident was insulin dependent and reportedly administered their own insulin, though records indicated they could not manage medications.
    07 Oct 2023
    Investigated allegations of overuse of physical and psychological restraints and misuse of consent forms for cognitively impaired residents. Found no evidence of misuse of restraints or improper signing of consent forms by residents.
    • § 87465(c)(2)
    • § 87629(b)(1)
    28 Mar 2023
    Investigated a complaint after an unannounced visit, with access granted and the purpose disclosed; found that the liability insurance on file had expired on 06/12/2021, and the administrator said she recently found a quote within range. Exit interview conducted.
    28 Mar 2023
    Expired liability insurance was identified during the visit.
    22 Feb 2023
    Found no deficiencies after staff members amended the prior findings and shared results.
    22 Feb 2023
    Reviewed and no deficiencies were observed during the visit.
    • § 1569.605
    01 Feb 2023
    Confirmed allegations of medication administration without a physician's order and errors in medication management, with discrepancies in medication records and misuse of insulin supplies.
    • § 87464(f)
    • § 87355(e)
    • § 87465(h)(2)
    • § 87470(c)(1)
    • § 87211(a)(1)
    • § 1569.618(c)(3)
    • § 1569.618(a)
    • § 87412(a)
    • § 87555(b)(26)
    • § 87506(b)
    03 Jan 2023
    Found no deficiencies after an unannounced visit focused on infection control. Identified comprehensive infection control measures, including PPE and cleaning supplies, hand hygiene provisions, a designated infection control lead, a COVID-19 testing and isolation plan, resident monitoring, staff training, and posted signs; restrooms stocked with soap and paper, and monthly fire drills conducted, last on 11/30/2022.
    03 Jan 2023
    Confirmed no deficiencies during inspection, COVID-19 protocols in place were compliant with guidelines.
    28 Dec 2022
    Found the call system functioning, with staff demonstrating how calls are received and responded to in residents’ bedrooms. Allegation that a resident's authorized person was not informed about an injury was deemed unsubstantial; the resident is self-responsible with no power of attorney, emergency contacts include family who were notified about injuries, including one on 11/30/2022, and no deficiencies were cited.
    28 Dec 2022
    Identified no evidence that the staff failed to ensure the call system was working or failed to inform a resident's authorized person about an injury, as the resident was self-responsible and contact was made with family.
    • § 87465(a)(4)
    02 Dec 2022
    Verified that no non-ambulatory residents were in second-floor ambulatory-only bedrooms at the home; reviewed five resident records; self-certification received; cleared.
    02 Dec 2022
    Confirmed deficiencies related to fire clearance requirements and resident records were corrected during the inspection visit.
    16 Nov 2022
    Identified fire clearance noncompliance due to three of five residents being non-ambulatory in rooms not approved for them. Found medications requiring refrigeration left unlocked in a bottom drawer accessible to residents, and all five resident records were incomplete.
    16 Nov 2022
    Found violations regarding fire clearance compliance and medication storage; residents' ambulation status exceeded approved limits, and medications requiring refrigeration were left unlocked, posing health and safety risks. Additionally, identified incomplete resident records.
    13 May 2022
    Found infection control measures in place, staff trained on infection control and PPE use, and no deficiencies were identified.
    13 May 2022
    Confirmed no deficiencies in infection control measures during inspection.
    • §
    • §
    • §
    13 Oct 2021
    Found the complaint alleging issues with COVID-19 safety practices and entry screening unfounded. Observed ample PPE, effective entry screening, masking in use, routine cleaning, and staff training on isolation and related protocols.
    13 Oct 2021
    Investigated unfounded complaint allegation regarding COVID-19 protocols at the facility.
    17 May 2021
    Found no deficiencies in infection control; observed signage, ample hand hygiene supplies, cleaning provisions, proper PPE use, a designated infection control lead, and a plan for testing, isolation, cleaning, and monitoring for COVID-19, with no current COVID-19 cases reported.
    17 May 2021
    Confirmed no violations found during inspection.
    18 Sept 2020
    Found that the allegation of no hot water was unfounded; hot water existed and the issue was not limited to kitchen and laundry areas.
    18 Sept 2020
    Confirmed complaint of lack of hot water was unfounded, as hot water was only out in kitchen and laundry areas for a limited time.
    23 Apr 2020
    Completed inspection found the facility in compliance with regulations and ready for licensure.
    17 Mar 2020
    Confirmed increase in capacity from 135 to 185 approved after passing inspection for safety code compliance.
    23 Oct 2019
    Inspection identified no deficiencies at the facility, with all areas found to be in compliance with regulations.

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