Town & Country

    555 E Memory Ln, Santa Ana, CA, 92706
    4.2 · 97 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.24 · 97 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      4.4
    • Amenities

      4.2
    • Value

      3.4

    Location

    Map showing location of Town & Country

    About Town & Country

    Town & Country sits quietly on a private property in Santa Ana, right in the heart of Orange County, and has been around since 1975, so it brings a sense of stability and history that some folks appreciate, especially if they're looking for a place rooted in strong Christian values because this community really aims to show care, love, and hope through what they do every day. It offers many living options all in one location, like Independent Living, Assisted Living, Skilled Nursing, and a big focus on Memory Care through Grace Gardens, which has its own space and one of the largest secure outdoor garden patios in all of Orange County, and they say it can serve up to 88 residents who deal with dementia or Alzheimer's, and the staff always put safety and personal needs first, making sure each person has a care plan that fits them. The apartments come in different sizes, such as private studios, one-bedrooms, or two-bedrooms, and all have month-to-month leases for some flexibility, while many even come with their own decks or patios which some folks find relaxing.

    Everything on the grounds feels peaceful, from the gardens, the courtyards, and spacious shared indoor areas to the library, lobby living room, and the dining area where residents get three meals a day, including options for kosher or vegetarian diets, and there's always something going on with social, educational, and entertainment activities in places like the Grace Gardens Club. The neighborhood is walkable, but for those who want it, there's resident parking, bus lines nearby, and transportation services for a fee. For cleanliness and grooming, onsite beautician services come in handy, and for spiritual needs, there's devotional services right there on the property.

    For health care, the nursing team is there around the clock with a bedside emergency call system and services like physical, occupational, and speech therapies, plus specific programs in disease and post-hospital care management, along with wound, hospice, respite, and short-term rehabilitation services, so whether someone needs a little help or more skilled medical care, the community tries to cover those needs in one place. Staff also help with daily living things like hygiene, personal care, medication reminders and management, housekeeping, meal prep, and even shopping if that's what someone needs.

    Town & Country stands out as a faith-based, non-profit senior living community and they're proud to give back by reinvesting profits into resident care, amenities, and programs, even supporting retired missionaries in some cases, and the whole campus is open for tours or visits if someone wants to see what life's like there. The nursing facility holds a five-star rating in every category, and it's actually the only free-standing skilled nursing place in Orange County with that kind of rating, so many folks feel safe and well cared for there, and everything is guided by a mission of integrity and a moral compass shaped by their Christian foundation. You'll notice the gardens are lovely, the activities calendar's always busy, and there's a warmth to how folks treat one another that seems to matter just as much as the practical support they offer.

    People often ask...

    State of California Inspection Reports

    35

    Inspections

    3

    Type A Citations

    2

    Type B Citations

    5

    Years of reports

    13 Aug 2025
    Investigated an allegation about care practices by visiting the site, meeting with the administrator, conducting interviews, and collecting requested documents, followed by an exit interview.
    • § 9058
    10 Jul 2025
    Found that the resident agreed to a room change on 12/23/2024, after prior discussions and a 12/18/2024 reassessment with an updated service plan; the allegation that notice of the room change was not provided was unfounded.
    02 Jul 2025
    Found that the allegations that staff did not assist with feeding, did not seek medical attention promptly, did not administer medications, and did not safeguard the resident’s personal belongings were unfounded.
    04 Jun 2025
    Found that the allegation that the facility failed to provide care and supervision resulting in multiple falls was unfounded. Reviews and interviews showed staff provided adequate care and supervision, with falls occurring while the resident used a pendant and staff were present, and no injuries or hospitalizations occurred.
    22 May 2025
    Investigated the allegation that staff did not ensure areas were free of pests; interviews with residents and staff, plus monthly third-party pest checks, found no pests in the two buildings.
    19 Mar 2025
    Found no evidence to support the allegations that staff did not meet residents’ needs or that supplies were unavailable. Observations and interviews showed staff assisted with meals, medications, showers, toileting, linens, and call bells, and residents reported feeling safe with access to supplies.
    17 Mar 2025
    Identified that a resident with a seafood allergy was served shrimp for lunch due to a mistake by a new server; another caregiver removed the shrimp after noticing, and no adverse effects were observed. The resident has since moved out.
    • § 87464(f)(1)
    26 Dec 2024
    Found that the allegation the site was not kept free of pests was unfounded, based on interviews with residents and staff and on-site observations showing no pests.
    17 Dec 2024
    Found no deficiencies during the unannounced visit; observed adequate safety systems, appropriate living areas, active resident programs, and complete resident files with required documents.
    21 Oct 2024
    Identified that an administrator was in place after the previous administrator left in February 2024. Noted that paperwork to change the administrator was filed, the current administrator's certificate is valid through 2026, and a deficiency was cited for not documenting the administrator change earlier.
    23 Aug 2024
    Found no evidence that staff financially abused residents or violated residents’ personal rights.
    23 Aug 2024
    Investigated an allegation that, due to staff shortages, colostomy care was provided by unqualified staff and residents did not receive medications on time. Found unfounded; interviews and records showed colostomy care was provided by trained staff and medications were given as scheduled.
    23 Aug 2024
    Found insufficient evidence to prove the allegations that staffing shortages led to residents not being changed timely and that staff did not respond promptly to call bells.
    21 Dec 2023
    Found the allegation that staff handled residents in a rough manner unsubstantiated after interviewing staff and residents and reviewing records. No deficiencies cited.
    21 Dec 2023
    Interviews and records were reviewed, and it was determined that the allegation of staff handling residents in a rough manner was unsubstantiated.
    • § 87407(k)
    02 Nov 2023
    Found that a resident eloped from the second-story memory care area by exiting through a south-side door, wandered off, and was found nearby and returned unharmed. Identified lack of supervision as the factor behind the incident.
    02 Nov 2023
    Confirmed a complaint that a resident exited the facility unsupervised.
    27 Oct 2023
    Identified failure to report a fire to the licensing agency by the next working day after it was deemed uneventful, occurring on July 18, 2023. A deficiency was cited for not reporting the fire promptly.
    27 Oct 2023
    Found no convincing evidence that staff did not provide adequate food service to residents. Found that food was stored properly and storage procedures adhered to guidelines.
    27 Oct 2023
    Confirmed a deficiency in reporting a fire incident to the licensing agency as required by regulations.
    24 Aug 2023
    Determined insufficient evidence to prove or disprove the allegation that staff did not provide residents with dignity and respect. Seven residents could not corroborate the claim, and one resident reported a past experience of disrespect but could not provide details.
    24 Aug 2023
    Determined allegation of staff mistreatment of residents to be unsubstantiated.
    • § 87464(f)(1)
    30 May 2023
    Found the allegation that the resident sustained injury from the fall as a result of lack of care and supervision to be unfounded.
    30 May 2023
    Determined that the allegation of a resident sustaining an injury from a fall due to lack of care and supervision was unfounded, as the resident had been independent, with no history of falls, and proper protocols were in place for checking on residents.
    • § 87211(a)(3)
    28 Nov 2022
    Found no deficiencies after an unannounced visit; residents appeared happy and well cared for, spaces were clean, and safety, infection-control, and emergency preparedness measures were in place.
    28 Nov 2022
    Found that the allegation that staff did not ensure a resident attended dialysis and that the resident fell while in care had no reasonable basis. Hospitalized after being unable to receive dialysis due to fever and later contracting Covid-19, the resident died.
    28 Nov 2022
    Reviewed visit to an assisted living facility found to be in compliance with all required regulations and standards, with no deficiencies noted. Residents were observed to be well taken care of and facility appeared clean and sanitary.
    12 Aug 2021
    Found a new memory care building with four neighborhoods, ten semi-private rooms and two private rooms totaling 88 beds across two stories with patios and on-site kitchens and dining areas; posted the Let Us Know poster at the entrance and confirmed approval to accept residents per fire clearance. Noted no health and safety violations during the visit, and an exit interview was conducted.
    12 Aug 2021
    Confirmed no health and safety violations noted during the visit and approved to accept residents.
    26 May 2021
    Investigated the death of a resident in the independent living area from a self-inflicted gunshot; pistol source could not be determined, a suicide note was found, and no neglect or lack of care by staff was identified. No deficiencies were cited.
    26 May 2021
    Confirmed a resident's suicide at the facility, with no evidence of neglect or lack of care by staff.
    22 Feb 2021
    Identified a report of a resident death with emergency responders and the coroner on scene. Observed residents engaging in socially distanced activities with no immediate health and safety concerns, and regulations were reviewed; no citations issued and further investigation is required.
    22 Feb 2021
    Conducted an unannounced visit after a resident's death was reported; confirmed no immediate health and safety concerns during the tour. Further investigation required.
    11 Feb 2020
    Visited facility for exemption denial of a staff member; no evidence of staff member ever working there. No further action needed.
    16 Jan 2020
    Identified deficiencies in the facility's operations and facilities during the inspection.

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