Pueblo Springs Rehabilitation Center

    5545 East Lee Street, Tucson, AZ, 85712
    1.6 · 15 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, unsafe care despite cleanliness

    I was shocked-facility is clean, grounds nice and therapy helped, and a few caregivers were kind, but that's where the positives end. Staff were incompetent, rude and slow to respond; meds were missed or over-given (insulin omitted), pain meds delayed, and my loved one became dehydrated, lost significant weight, had falls/bruises and was readmitted. Administration was unresponsive, discharge/oxygen arrangements were botched, and I had to hire private aides. Strong warning: unsafe, neglectful care-do not place a relative here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.60 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.9
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      1.6

    Location

    Map showing location of Pueblo Springs Rehabilitation Center

    About Pueblo Springs Rehabilitation Center

    Pueblo Springs Rehabilitation Center is a skilled nursing facility with 129 certified beds, though some reports mention 143 beds, and the center keeps an average of about 75 residents each day, which leaves them with space most of the time. The place focuses on both short-term and long-term rehabilitation, and you'll see a wide variety of therapy services offered here, most aimed at helping people build up strength and mobility after accidents or surgery, with specific programs for physical and occupational therapy plus in-house services that use both modern equipment and hands-on therapy; you'll notice the therapy gyms, rehab equipment, and specialized spaces throughout the campus when you walk around. The grounds at Pueblo Springs are landscaped and well cared for, and there's indoor and outdoor seating where residents can sit with family or friends if they want a change of scenery, plus dining rooms and recreational spaces that host a calendar of different activities each month-most focused on helping folks stay involved or social, but you'll still have plenty of quiet time if you like that instead. People live in private or semi-private rooms depending on preference or availability, and the center provides laundry and housekeeping along with nutritious meals, all meant to make daily life smoother for everyone. Pueblo Springs has air conditioning for comfort, wheelchair accessibility, reservation services, restrooms and customer parking on site, and they accept credit cards. Safety is taken seriously, with systems in place to prevent accidents, plus the staff help keep areas free of hazards, and you'll see supervision throughout the day; there are also programs for preventing abuse, neglect, and exploitation, reflecting a concern for residents' welfare. The nurse staffing level is 3.26 hours per resident each day, which is about average for this type of facility, though the nurse turnover rate is a bit higher at 47.9%. The place has been managed by Ellen Cote since September 2017 and is affiliated with The Ensign Group. Pueblo Springs Rehabilitation Center builds rehabilitation plans for each resident with input from the staff, healthcare providers, and family when needed, and its main goal is to support independence and recovery for every patient. The facility doesn't share a lot of extra details about itself but keeps its focus on providing safe, steady, and thorough care in a setting made for recovery and comfort.

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