Pricing ranges from
    $6,136 – 7,976/month
    1. Home
    2. Assisted Living
    3. California
    4. Anaheim

    Harbor Heights

    525 W La Palma Ave, Anaheim, CA, 92801
    3.8 · 33 reviews
    • Independent living
    • Assisted living
    • Memory care
    For pricing and availability(510) 508-4507
    For the front desk(714) 459-3353
    AnonymousLoved one of resident
    4.0

    Bright remodeled facility with caveats

    I toured Harbor Heights and saw a real turnaround under new management - completely remodeled, bright clean rooms, great dining, memory care available, and caring staff like Christine, April, Elka, Steve and Alex who keep families updated. Prices are reasonable and many common areas and the courtyard are lovely, but some spots still need maintenance, rooms/baths are small and not elderly-friendly, and there are lingering cleanliness/pest concerns from the past. I'm cautiously pleased and would recommend visiting in person and checking pest control and bathroom accessibility before deciding.

    Pricing

    $6,136+/moSemi-privateAssisted Living
    $7,363+/mo1 BedroomAssisted Living
    $7,976+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.82 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      5.0

    • Staff

      3.9

    • Meals

      4.5

    • Amenities

      3.6

    • Value

      4.5

    Location

    Map showing location of Harbor Heights

    About Harbor Heights

    Harbor Heights sits in Anaheim, California, serving seniors 55 and older with a range of care including independent living, assisted living, memory care for those with Alzheimer's or dementia, skilled nursing, and respite care, so you'll find a place whether you're active or you need daily help. Residents can pick an apartment that fits their needs, with both private and welcoming spaces, and the place allows some pets if people want a little extra company, which is nice to see since a pet can brighten a place up. Harbor Heights works to help people settle in, with orientation help, personalized apartment setup, and even an apartment-warming event so new faces can meet neighbors, maybe make a friend or just feel a bit more at home, and aides help residents get used to the daily routines.

    There's a big focus on community since folks can join in on regular events, outings, and activities listed on a community calendar, and the staff encourages everyone to participate to help people get to know each other, and there's a TV room for socializing, a game room, regular art classes with Grace, and community forums for sharing and talking openly. The dining hall feels open and friendly, with three meals a day, family and friends welcome for meals, and kitchen or kitchenette options in some apartments for anyone who likes being a little independent, and the cooks pay attention to dietary needs so meals work for everybody. If health concerns come up, there's a nursing team, podiatry visits, and personal care services for things like bathing, grooming, and help with medication; plus, the building is licensed, with safety and accessibility features like sprinkler systems and handicap accommodations, so families get some peace of mind.

    Harbor Heights offers both indoor and outdoor common areas, housekeeping and laundry services, Wi-Fi and cable TV, and a fitness center plus a salon and barbershop right onsite. There's parking for guests and residents, transportation for doctor visits or trips, and a no-smoking policy indoors. Memory care residents can count on extra support with activities, medication, and personal care, and the staff builds personalized care plans, so folks get help that fits what they need, and escorts help residents get to meals and activities safely. The executive director at Harbor Heights and the aides are described as treating residents like family, and there's a real sense that people look out for one another, which adds to the caring atmosphere that folks notice when they visit. Renovations are underway, focusing on a homelike and hotel-like style so things feel bright and comfortable, and Millennium Security helps make sure everyone's safe.

    Harbor Heights keeps things simple for new residents, offering downsizing tips and moving advice, and there's a connect tool on the web platform for setting up assessments, so the move-in goes as smoothly as possible. No matter what level of care is needed, from independent living to full nursing support, everything's designed to make daily life easier, safer, and more comfortable. Residents get choices when it comes to activities, with health and wellness programs, arts and crafts, spiritual services onsite and nearby, and both onsite and offsite outings, and folks are encouraged to stay active and social if they want to be. Harbor Heights stands out for mixing social engagement, compassionate care, and a sense of community, all managed right near local hospitals and attractions, so people can settle in and feel supported as they move through this stage of life.

    People often ask...

    State of California Inspection Reports

    156

    Inspections

    15

    Type A Citations

    10

    Type B Citations

    6

    Years of reports

    18 Jul 2025
    Conducted an unannounced case management visit, including interior and exterior walk-throughs, checked hot water temperatures in six resident rooms, and confirmed chemicals and sharps in memory care were locked; found no violations, and the exit interview with the administrator followed.
    • § 9058
    02 May 2025
    Found no irregularities after a health and safety check and hot-water temperature tests in six rooms, with readings between 115.5 and 118.5 degrees Fahrenheit; no deficiencies identified at this time.
    • § 9058
    21 Apr 2025
    Investigated the allegation described in the complaint and prepared an amended complaint.
    • § 9058
    09 Sept 2024
    Investigated the allegation that staff refused to assist a resident. Interviews and record reviews showed residents received needed help, the named staff are no longer employed, and there was insufficient evidence to determine whether the incident occurred as reported.
    08 Apr 2025
    Identified a resident elopement on March 31, 2025, with the resident later returned by police, and noted this was the second elopement within 12 months. Found a lack of care and supervision for the resident; deficiencies cited and immediate civil penalties assessed.
    • § 87705(e)(5)
    • § 9058
    27 Mar 2025
    Identified one deficiency during the visit. Observed medications locked and inaccessible to residents, chemicals secured, fire extinguishers fully charged and in the green, resident and staff records up to date, and a hospice waiver for 25 residents.
    • § 87303(e)(2)
    • § 9058
    07 Mar 2025
    Found an unannounced health and safety check; entry granted by the administrator. Reviewed resident records including physician report, hospice records, admissions records, appraisal, and radiology report; no deficiencies identified; exit interview conducted with the administrator.
    21 Feb 2025
    Found lack of care and supervision when a dementia resident eloped, prompting a 911 call and a police helicopter locating the resident about 1.2 miles away; immediate civil penalties are being assessed.
    • § 87705(e)(5)
    03 Jan 2025
    Found no deficiencies after an unannounced health and safety check; observed clean conditions, proper posting sizes, and adequate emergency food and water. Administrator was present during the visit.
    13 Dec 2024
    Investigated the allegation that staff did not meet the resident's needs; reviewed assessments, weighed the resident, and interviewed staff, residents, and witnesses. Found no conclusive evidence supporting the allegation; the resident gained weight, cognitive decline was noted but not attributed to care deficiencies, and no information linked the decline to care lapses.
    13 Dec 2024
    Investigated the allegation that staff do not keep a resident's room clean. Found no evidence to confirm or refute the claim after interviewing residents and staff and reviewing rosters, schedules, and other records.
    28 Oct 2024
    Found that the kitchen area was updated to keep aisles clear and to place a stove that no longer extends into the walkway, and temperatures were maintained at 40 degrees F for the refrigerator and -10 degrees F for the freezer; questions about resident room assignments were answered.
    18 Oct 2024
    Found no deficiencies after reviewing resident and staff records and inspecting living areas, bedrooms, kitchen, medications, and safety equipment. Three staff and six residents were present; food supplies met requirements, and knives and toxins were locked and safety systems tested.
    15 Oct 2024
    Identified two issues: the kitchen layout left aisles too narrow after moving the food prep station, and refrigerator and freezer temperatures were outside allowed ranges (42–43°F and -10°F).
    • § 87555(b)(20)
    • § 87555(b)(21)
    09 Sept 2024
    Investigated three specific allegations—temperature not kept at a comfortable level, portions of food insufficient for residents' needs, and staffing not adequate for residents with special needs. Found no evidence to support them.
    09 Sept 2024
    Found hygiene supplies provided to residents, meals adequately portioned with extra servings available, and regular activities offered; the allegations that hygiene items were not provided, meals were insufficient, or activities were lacking were not supported by the evidence.
    09 Sept 2024
    Confirmed that facility had functioning air conditioning, sufficient food portions, and appropriate staffing levels, leading to the conclusion that allegations were unsubstantiated.
    29 Aug 2024
    Identified improper storage of perishable foods and unsafe refrigerator/freezer temperatures (46.8 F in the refrigerator and -8 F in the freezer) at the site. Found no trip hazards in the dining room or kitchen and temperatures generally comfortable (thermostats 74–77 F) with staff and residents reporting comfort.
    • § 87555(b)(23)
    • § 87555(b)(21)
    20 Aug 2024
    Identified a kitchen safety issue where a 43.5-inch-wide aisle had a two-burner stove extending 17.5 inches into it, leaving 26 inches of clearance from the oven to the opposite shelf, and one citation was issued.
    20 Aug 2024
    Identified a narrow aisle in the kitchen and an oven that extended into the aisle during the inspection.
    • § 87555(b)(20)
    19 Jun 2024
    Investigated an allegation that staff did not ensure medications were properly managed for residents; found insufficient evidence to prove the medication-management violation occurred.
    19 Jun 2024
    Reviewed a complaint about improper medication management; evidence insufficient to prove the alleged issue occurred.
    15 May 2024
    Found that the allegation of not having a current administrator with a valid certificate was supported by evidence, including the former administrator leaving on May 3, 2024, no new administrator designated or certified, and staff confirming no current certified administrator from May 4 to May 15, 2024. Determined by the preponderance of evidence that the allegation was established.
    15 May 2024
    Confirmed that the facility lacked a currently certified administrator from May 4 to May 15, 2024, with staff interviews and documentation verification supporting this finding.
    • § 87405(a)
    22 Apr 2024
    Found readiness for licensure after a pre-licensing visit, with spaces, safety features, and records in place. Fire clearance was approved, and final approval will be processed by the central applications bureau.
    22 Apr 2024
    Inspection confirmed facility met all requirements for licensing.
    04 Mar 2024
    Found that the allegation that activities were conducted only in Korean and for Korean-speaking residents was unfounded; residents reported and observed activities in English and Korean, with staff conducting activities in English. Found that staff could communicate with all residents; 5 of 5 residents and 8 of 8 staff reported no issues, staff spoke English, Korean, and Spanish, and 6 of 8 staff were bilingual.
    04 Mar 2024
    Confirmed that allegations regarding language issues and discriminatory activities were unfounded. Residents and staff reported no communication barriers and all residents were able to participate in activities regardless of language.
    28 Feb 2024
    Confirmed applicant and administrator completed COMP II, identities verified via photo ID, and understanding of licensing laws acknowledged; confirmed understanding covered operation, admissions policies, staffing and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
    28 Feb 2024
    Confirmed applicant/administrator's understanding of facility licensing laws and regulations during a telephone interview on 2/28/2024.
    22 Feb 2024
    Investigated whether staff served cold food to residents. Interviews and observations found no evidence that meals were served cold; staff described warming methods and steam from hot meals, so the allegation could not be proven or disproven.
    22 Feb 2024
    Found that the allegation staff slept in a resident’s apartment was unfounded and that the allegation staff do not offer choices of food to residents was unfounded.
    22 Feb 2024
    Determined insufficient evidence to prove or disprove the allegation that staff left centrally stored medications unattended in a resident's room. Interviews and document reviews did not confirm the claim.
    22 Feb 2024
    Found the two allegations—pests not kept under control and residents not provided clean linens—unfounded after interviews with residents and staff and review of laundry records and related notes.
    22 Feb 2024
    Interviews, observations, and document review could not prove or disprove the allegation regarding centrally stored medications.
    12 Feb 2024
    Determined UNFOUNDED that the allegation of staff yelling at and disrespecting residents occurred, based on denials from residents and staff and conflicting information. Found UNFOUNDED for the bedroom temperature allegation, since residents reported comfortable temperatures and could control their own AC units.
    12 Feb 2024
    Interviews and observations showed conflicting information about the allegations, leading to the conclusion that they could not be proven or disproven.
    05 Feb 2024
    Identified cracked ceiling with a leak over a resident's bed area and noted the resident's report of a nonworking heater and a loose door. Verified these observations with the executive director.
    05 Feb 2024
    Confirmed observations of a cracked ceiling, leak, and other maintenance issues in a resident's room during the inspection.
    25 Jan 2024
    Investigated three concerns at the home: dining room practices, staffing adequacy, and dining room furniture. Found that the dining room was closed earlier in 2021 for noncompliance with dining rules and later opened per updated guidelines to permit communal meals with precautions; staff generally met residents’ needs and furniture was adequate.
    25 Jan 2024
    Confirmed the dining room was closed due to residents not following social distancing rules and wearing masks, but there was enough staff to care for residents.
    • § 87468.1
    14 Dec 2023
    Investigated complaints at the home about room environment, wheelchair needs, medication timing, and lost personal property. Found evidence supported the timing issue for Quetiapine at 7:00 pm instead of 8:00 pm and delays in eye drops due to pharmacy delivery, while room environment, wheelchair eligibility, and property protection concerns were not supported.
    • § 87464(f)(4)
    14 Dec 2023
    Confirmed allegations related to medication administration were substantiated, while allegations of insufficient living space and loss of property were found to be unsubstantiated.
    • § 87464(f)(4)
    27 Sept 2023
    Investigated allegations about call-light response, timely medical attention, and being treated with respect. Found the call-light response not supported by evidence, the delay in seeking medical care confirmed, and the disrespectful treatment not supported.
    27 Sept 2023
    Confirmed staff took too long to respond to a call for help from a resident, and failed to seek immediate medical attention for a resident with a serious injury. Disrespect allegation was found to be unsubstantiated as staff denied mistreatment and the resident did not report any disrespectful interactions.
    • § 87465(a)(1)
    20 Jul 2023
    Investigated allegations that call pendants and bathroom pull cords were not operating and that calls were not answered; found staff reported functioning systems with timely responses and most residents had no issues. Investigated allegation that staff spoke inappropriately about a resident; found no evidence of inappropriate remarks from the administrator or others.
    20 Jul 2023
    Investigated four allegations: call pendants not operating properly, restroom call lights malfunctioning, staff not answering the phone, and inappropriate comments about a resident. Found all allegations unsubstantiated due to lack of sufficient evidence to prove or disprove them.
    01 Jun 2023
    Found that the claim staff refused to provide a postage stamp or mail a resident's letter was unfounded. Found that the claim staff do not treat residents with dignity and respect was unsubstantiated.
    01 Jun 2023
    Investigated allegations that staff refused to provide mail service and did not treat a resident with dignity and respect; found both allegations to be unsupported.
    03 May 2023
    Found that the claim the home refused to take the resident back after hospital discharge was unfounded. Found no evidence to support the claim that staff failed to follow medication orders; records show the resident's medications were administered as prescribed.
    03 May 2023
    Found no evidence to support the allegation of refusal to readmit a resident. Identified conflicting information regarding alleged failure to follow medication orders, leading to an unsubstantiated claim.
    27 Apr 2023
    Found insufficient evidence to prove the allegation that staff did not properly monitor a resident's medication. The event on 11/13 involved an unclear insulin dose, staff were present, 911 was called, and the resident was transported to a hospital and later released.
    27 Apr 2023
    Investigated an allegation that staff did not properly monitor a resident's medication. Found insufficient evidence to confirm whether the resident received the incorrect insulin dose; staff called 911, and the resident was taken to the hospital and released the next day.
    12 Apr 2023
    Found that the allegation that a resident sustained a pressure injury while in care was unfounded. Found that the allegation that staff failed to meet the resident's needs by not helping obtain a new wheelchair was unfounded.
    12 Apr 2023
    Found resident did not have a pressure injury as alleged and staff did not fail to provide a wheelchair as claimed.
    07 Apr 2023
    Found no evidence that residents were not treated equally; amenities and services were accessible to all residents. Interviews with residents and staff reported no unequal treatment.
    07 Apr 2023
    Confirmed that residents were treated equally and that there was no preferential treatment based on race.
    24 Mar 2023
    Investigated the allegation that on Monday 8/22/22 there were no med-techs staffed in the morning and no medications were administered until 2:00 pm. Found that all 7 residents interviewed, all 4 staff members interviewed, and a review of 11 medication administration records showed medications were provided on time with no discrepancies.
    24 Mar 2023
    Found no evidence to support the allegation that residents did not receive medication assistance in a timely manner.
    10 Mar 2023
    Found no evidence to support the allegation that staff did not adhere to doctors' orders. Records showed the resident could administer their own medications per a physician's report dated 1/20/21, and later, with a new administrator, the resident and responsible party agreed to medication management by staff.
    10 Mar 2023
    Investigated the allegation that staff would not allow a resident to share a room with her spouse; found that after leadership changes the couple could share a room and no eviction occurred, so the allegation was unsubstantiated.
    10 Mar 2023
    Confirmed that residents were allowed to share a room together after resolving outstanding rent issues.
    • § 87468.1
    02 Mar 2023
    Found that the allegation that staff did not obtain medical treatment for the resident in a timely manner is unfounded; the resident requested toenail care, an appointment was scheduled after the request (3/1/21 and then 3/8/21), earlier options were offered and declined, and toenails were trimmed on 3/8/21.
    02 Mar 2023
    Determined that the allegation that staff threatened a resident was unfounded, as the resident and witnesses reported no threats. Determined that the allegation that staff prevented the resident from contacting the Ombudsman was unfounded, with all parties confirming Ombudsman participation in meetings and access to contact the Ombudsman.
    02 Mar 2023
    Determined that the allegation of staff not obtaining medical treatment for a resident in a timely manner was unfounded, as the resident received timely assistance, including the scheduling and rescheduling of appointments, which the resident confirmed.
    16 Feb 2023
    Determined the illegal eviction allegation had no supporting evidence. The resident did not return to the home, and no eviction notice was documented; attempts to interview key parties were unsuccessful.
    16 Feb 2023
    Investigated an allegation of illegal eviction and found no substantial evidence to support the claim, as no eviction notice was issued and insufficient information was available to determine the resident's need for a higher level of care.
    • § 87465(a)(1)
    10 Feb 2023
    Found unfounded the allegation that residents were not provided activities. Found unfounded the allegation that staff did not meet residents' needs, noting staff routinely assisted with dressing and grooming unless residents requested privacy or independence.
    10 Feb 2023
    Found that allegations of lack of activities and staff not meeting residents' needs were unfounded after interviews with staff and residents revealed that activities were available but not being participated in due to Covid-19 precautions, and that residents were assisted with dressing and grooming as needed.
    27 Jan 2023
    Found that the allegation that staff did not follow a physician's order for a resident's PRN pain medication was unfounded. Found that the allegation that staff harassed a resident was unsubstantiated.
    27 Jan 2023
    Investigated the illegal eviction and the staff not returning resident belongings; found the illegal eviction unfounded; the resident moved to another center in July 2020, and belongings were packed and stored in locked storage for retrieval by the resident or their representative. Investigated the allegation that staff do not answer phones; found that staff answered calls consistently, and residents and callers reported phones were answered.
    27 Jan 2023
    Investigated allegations of illegal eviction and determined them unfounded, while allegations of unreturned belongings and unresponsive staff were unsubstantiated, suggesting insufficient evidence to confirm these claims.
    25 Jan 2023
    Found that the allegation that staff refused to give medicated shampoo to a resident and the allegation that staff did not refill medication were deemed unsubstantial.
    25 Jan 2023
    Investigated allegations of staff refusing to give resident medicated shampoo and not refilling medication were unsubstantiated based on interviews, records reviewed, and observations made during the visit.
    19 Jan 2023
    Found the allegation that staff did not follow the doctor's order for a wheelchair unfounded; the resident currently has a working wheelchair provided by the site, and attempts to obtain a replacement were limited by insurance coverage.
    19 Jan 2023
    Confirmed staff followed doctor's order for wheelchair, allegations unfounded. Resident has working wheelchair provided by facility.
    13 Jan 2023
    Found no evidence to prove the allegation that staff drank alcohol on the premises during operation hours; interviews indicated no drinking, no intoxication, and no disturbance linked to the party. Found no evidence to prove the allegation that staff did not provide residents with a comfortable environment; interviews indicated the party did not disturb residents and no complaints were reported.
    13 Jan 2023
    Found no evidence of staff drinking alcohol on the premises during operation hours or providing residents with a uncomfortable environment.
    05 Jan 2023
    Found that the allegation that records were not provided to the resident's representative in a timely manner is unfounded.
    05 Jan 2023
    Confirmed allegation of not providing resident's records in a timely manner was deemed unfounded based on evidence gathered.
    22 Dec 2022
    Found that staff generally attempted to connect residents with their responsible parties when calls came in and would take a message if the resident was unavailable. Found that there was no medical power of attorney or official medical decision-maker listed for the resident, and Covid-19 testing occurred; the allegation of testing without consent was unfounded.
    22 Dec 2022
    Identified that the allegation that staff refused to re-order a resident's medications is unfounded. Identified that the allegation that the administrator would not accept a wheelchair prescription is unfounded.
    22 Dec 2022
    Confirmed allegations of staff not allowing residents to communicate with responsible parties were found to be unsubstantiated. Allegations of staff yelling at residents were also unsubstantiated.
    08 Dec 2022
    Found that the allegation that a resident was not given pain medication in a timely manner on 5/13/2021 was unfounded. Staff stated the PRN dose was administered after the six-hour interval from the last dose, and records showed four doses were given that day.
    08 Dec 2022
    Investigated the allegation that staff prevented a resident from receiving medications; records showed the resident did not have Dulcolax or Temazepam prescribed during the disputed period and all other prescribed medications were provided. Investigated pest concerns, wheelchair accessibility, bathroom doorway width, and bathing needs; findings showed no pests, a usable wheelchair was provided by a third party, widening the doorway was not feasible and the resident declined to move, and bathing was temporarily adjusted with home health services.
    08 Dec 2022
    Confirmed staff assisted resident with obtaining a new wheelchair. Reviewed medication records and found the resident did not miss doses. Investigated and found no evidence of pests in the facility. Determined resident declined to change rooms despite a wider doorway for wheelchair access. Identified resident's bathing needs were being met according to agreement.
    07 Oct 2022
    Found the allegation that food quality differed for residents unfounded; interviews with residents and staff and kitchen observations showed meals were balanced and prepared from the same supply. Found the dignity-related allegation unfounded; residents and staff reported respectful treatment and no mistreatment.
    07 Oct 2022
    Interviews and observations showed no evidence to support the allegation of unequal food quality or lack of dignity for residents.
    30 Sept 2022
    Found the pest-related allegation unfounded; no pests were observed inside or outside the site, and kitchens and dining areas were clean with pest control on site. One resident reported seeing pests recently but could not recall details.
    30 Sept 2022
    Determined allegation of failure to keep facility free of pests was unfounded after inspection.
    15 Sept 2022
    Found no health and safety issues; staff wore PPE, residents were well, and all areas were clean, organized, and free of obstructions. Observed 2-day perishables and 7-day non-perishables, and noted review of policies on screenings, infection control, PPE, visitation, COVID-19 measures, staffing, and emergency planning.
    15 Sept 2022
    Confirmed no health and safety issues were found during the inspection.
    08 Sept 2022
    Found that meals included a mix of Korean and American options with alternatives available, and that lunch and dinner matched the posted menu, while the kitchen maintained a 2-day perishable and 7-day non-perishable supply and was clean. Found no evidence that staff spoke inappropriately to residents; all residents and staff interviewed denied any verbal abuse.
    08 Sept 2022
    Investigated the allegation that staff allow a resident to urinate on the floor and found it Unsubstantiated; investigated the allegation that staff do not keep living areas clean and found it Unfounded. Investigated the allegation that staff leave a resident in soiled clothing and found it Unfounded.
    08 Sept 2022
    Confirmed allegations of residents being left in soiled clothing and urinating on the floor were found to be false, while allegations of staff not keeping the facility clean were unfounded.
    26 Aug 2022
    Found the allegation that staff did not follow the doctor's order for a wheelchair unfounded; the resident stated a wheelchair should be provided, but insurance issues were cited as the barrier.
    26 Aug 2022
    Found no evidence to prove the specific allegation that staff do not ensure this site is free from pests.
    26 Aug 2022
    Found that the allegation that residents’ belongings could not be accommodated by moving to shared rooms was not supported; shared rooms will provide the required furnishings and storage, and residents agreed to move. Found that the eviction threat allegation lacked evidence; interviews with staff and residents did not corroborate threats, and no eviction notices were issued.
    26 Aug 2022
    Identified that the allegation that staff did not answer residents' call buttons in a timely manner was supported by call-log reviews and interviews, showing several calls by a resident with delays ranging from minutes to over two hours.
    • § 87464(f)(1)
    26 Aug 2022
    Determined facility acted appropriately in response to allegation of not following physician's wheelchair order.
    19 Aug 2022
    Found no deficiencies after an unannounced annual visit to the residence; observed staff wearing masks, medications secured, furnishings in resident rooms, safe hot water temperatures, functioning smoke detectors, adequate PPE and food supplies, accessible outdoor areas, and no hazards inside or outside, while noting the administrator's certificate had expired.
    19 Aug 2022
    Found no corroboration that staff harassed residents or that the administrator searched residents' rooms without consent. Interviews with residents and staff indicated no harassment, and the administrator stated room checks occur only with resident permission for health and safety reasons, with issues discussed with the resident or escalated if needed.
    19 Aug 2022
    Confirmed no deficiencies found during the annual inspection of the facility. Staff were compliant with safety protocols and residents' needs were adequately met.
    08 Jun 2022
    Found staff acted promptly after an unwitnessed fall, called 911, and transported the resident to the hospital where they later died. Reviewed Covid-19 mitigation procedures and visiting guidelines with the administrator; no deficiencies observed.
    08 Jun 2022
    Confirmed two incidents involving a resident falling and passing away at the hospital were promptly addressed by staff. No deficiencies noted during the inspection.
    25 May 2022
    Determined that the allegation that staff did not follow physician's orders was unfounded. Medication records showed prescribed medicines were given as ordered, and any pharmacy change was resident-requested, not imposed.
    25 May 2022
    Determined that the allegation staff did not follow physician’s orders was unfounded, as medication records and interviews confirmed proper administration and no changes to prescriptions.
    03 May 2022
    Found hot water in all six rooms met regulatory requirements. Residents and staff could not corroborate the allegation that there was no hot water.
    03 May 2022
    Confirmed no lack of hot water in resident rooms based on interviews and temperature measurements.
    24 Mar 2022
    Found the allegation that resident windows and doors were locked unfounded; observations showed sliding doors and windows could be opened from inside, and in vacant rooms they were locked.
    24 Mar 2022
    Visited by Licensing Program Analyst, no evidence found to support allegation of locked doors and windows for residents. Allegation deemed unfounded.
    07 Feb 2022
    Found the allegation that staff did not assist residents with refilling PRN medication unfounded; the physician discontinued the medication and staff followed the orders. Found the allegation of not having enough hot water unsubstantiated; hot water readings in multiple rooms met temperature requirements and residents reported no problems.
    07 Feb 2022
    Investigated allegations of insufficient assistance with refilling PRN medications and inadequate hot water supply. Found medications discontinued per doctor's orders, and hot water supply met temperature requirements; both allegations deemed unfounded.
    13 Jan 2022
    Found no clear evidence that the administrator interfered in the resident council, with conflicting accounts and no minutes documenting meetings. Found no clear evidence that staff spoke inappropriately to residents, as most residents reported no issues and staff denied any incidents.
    13 Jan 2022
    Interviews conducted revealed conflicting information regarding allegations of interference in resident council meetings and inappropriate staff behavior towards residents. Residents agreed to participate in a new election for council president, but no clear evidence was found to support the allegations.
    15 Dec 2021
    Found that the allegation that a married couple was not provided reasonable accommodations was unfounded. Noted that the couple was behind on rent and facing eviction, with potential for a new agreement if rent was current.
    15 Dec 2021
    Confirmed that the allegation of not providing reasonable accommodations to a married couple was unfounded.
    04 Nov 2021
    Found an unannounced case-management visit after a resident’s fall; the resident was taken to the ER, treated, and returned the same day. No deficiencies were cited.
    04 Nov 2021
    Found that the allegation that the resident's call light system was in disrepair could not be corroborated; evidence did not confirm a malfunction on 8/19/2020.
    04 Nov 2021
    Investigated the allegation that the resident's call light system was in disrepair; found insufficient evidence to confirm it was malfunctioning on 8/19/2020.
    28 Oct 2021
    Found no deficiencies after an unannounced visit; detectors, first aid supplies, and food stocks were adequate, storage was secure, and the outdoor area with an operational exit gate remained safe.
    28 Oct 2021
    Inspection revealed no deficiencies, with all required elements in place and operational. No hazards or obstacles observed.
    19 Oct 2021
    Identified an incident in which two residents had an altercation; staff separated them, no injuries occurred, responsible parties and their primary care physicians were notified, residents moved to separate rooms, both residents were doing well, and no deficiencies were found.
    19 Oct 2021
    Found no deficiencies after investigating an altercation between two residents that resulted in no injuries. Residents were separated and relocated to individual rooms.
    30 Sept 2021
    Found all staff wearing masks, medications secured, and residents engaged in activities during an unannounced visit. Found no deficiencies identified, with safety features like fully charged fire extinguishers and clear exits noted.
    30 Sept 2021
    Confirmed no deficiencies found during annual inspection of the facility.
    22 Sept 2021
    Found that the allegation that staff threatened or yelled at residents was unfounded; all residents denied threats or witnessing abuse, and staff and the administrator denied any yelling or abuse. Found that food service met standards—residents said the food was okay with a varied menu and three meals a day plus snacks, meals were delivered promptly due to Covid precautions, and there were adequate supplies with no reported shortages.
    22 Sept 2021
    Found no evidence of staff threatening or yelling at residents. Food supply and meal service met regulation standards.
    08 Sept 2021
    Identified that the ombudsman poster was not displayed in the lobby, as it had fallen and not been replaced, and was put up during the visit.
    08 Sept 2021
    Found that the facility failed to display required information regarding the Ombudsman program, which was later corrected during the inspection.
    11 Aug 2021
    Identified that the call system for rooms 103 and 109 did not notify the front desk when cords were pulled. Violations were cited for the call system not working.
    • §
    11 Aug 2021
    Found that the assault allegation was unfounded due to lack of details and evidence. Found that the administrator was properly licensed, making the not-qualified-administrator claim unfounded, and the financial abuse allegation unfounded because rent was clarified and paid per the rental agreement.
    11 Aug 2021
    Unannounced visit revealed call system not working, residents reported delays in response time to calls for assistance.
    17 Jun 2021
    Found no evidence to support the allegation that staff did not refill medications in a timely manner; medications were tracked and administered as prescribed, with occasional delays due to pharmacy delivery and the resident using ointments and nasal sprays more than prescribed. Found the bathroom doorway was too narrow for the resident's wheelchair, and the doorway issue was addressed by relocating to a room with a wider doorway.
    17 Jun 2021
    Found that the resident received 3 showers per week, above the 2 showers per week listed in the admission agreement. Documentation about when the third shower began was unclear, and the allegation that showers were not provided could not be proven.
    17 Jun 2021
    Confirmed that a resident was receiving one more shower per week than agreed to in their admission agreement.
    03 Jun 2021
    Investigated the allegation that a resident's room was below regulation temperature. Recorded 73.5F in the shared room; administrator stated the thermostat is set to 72F; residents reported it was fine, leading to a determination that the allegation had insufficient evidence.
    03 Jun 2021
    Confirmed that the alleged violation of low room temperature in a shared resident room was unsubstantiated.
    26 Mar 2021
    Found that the allegation that staff did not give the resident their medication was unfounded; review of all medications and administration records showed timely doses and no discrepancies. Found that the allegation that staff did not meet the resident's needs by taking towels was unfounded; laundry is done weekly with morning pickup and afternoon return, and the resident had all towels.
    26 Mar 2021
    Determined allegations regarding staff not providing medication and not meeting a resident's needs were unfounded, with evidence showing medications administered correctly and laundry services conducted as per schedule.
    19 Mar 2021
    Found that the resident's wheelchair was in disrepair due to age and normal use, and a working replacement was provided after learning the repair would be out-of-pocket. The resident and staff declined to pay for the repair, so the wheelchair disrepair allegation was unfounded.
    19 Mar 2021
    Confirmed allegation of a broken wheelchair, but determined the facility was not required to pay for repairs.
    05 Nov 2020
    Found that telephone service was non-operational from 8/8/2020 to 8/19/2020, confirmed by staff and residents and by calls to the main number that went unanswered. Notices with backup contact numbers were posted after 8/10/2020, but responsible parties were not notified, and no incident report was filed.
    05 Nov 2020
    Confirmed that the facility did not have a working phone for a period of time and failed to notify responsible parties about the issue.
    23 Sept 2020
    Found two allegations: insufficient staff and staff not responding in a timely manner. Review of a tour, staff schedules, and resident interviews showed no clear evidence to prove the complaints.
    23 Sept 2020
    Investigated complaints about insufficient staff and slow response times; determined both allegations lacked enough evidence for validation.
    15 Jun 2020
    Confirmed findings of neglect and inadequate care.
    12 Jun 2020
    Found no evidence that staff did not follow physician's orders regarding a medication administration complaint.
    10 Jun 2020
    Investigated allegation of staff removing resident's clothing, inconclusive due to conflicting information. Resident not cooperative, clothing found on floor and in trash. Laundry services part of facility program plan.
    • § 1569.269(a)(12)
    18 May 2020
    Reviewed allegations of accessibility issues in resident's room, finding them unsubstantiated due to resident's refusal to change rooms or use a smaller wheelchair. Maintenance inspections were also reviewed and found to be in compliance with procedures.
    30 Dec 2019
    Investigated allegation of staff mismanaging a resident's medication and determined it was unfounded as medication was administered and documented according to the physician's order.
    23 Dec 2019
    Confirmed no deficiencies or citations during the inspection visit.
    23 Oct 2019
    Confirmed false allegations of evictions and major construction involving resident relocation at the facility.
    15 Oct 2019
    Confirmed live bed bugs were found in several rooms and the facility has been receiving regular treatments for pests. There were no substantiated claims of staff improperly medicating residents.
    07 Oct 2019
    Identified bed bugs and contraband in resident's room, non-operational pull cords and incomplete resident call system upgrades.
    • § 87211(a)(1)
    • § 87344
    03 Oct 2019
    Discussed verbal evictions, relocation of residents, review of house rules, assessments, funding status, construction, admission agreements, fire inspection corrections, resident compatibility, and CCL communication.

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