Brookside Skilled Nursing Hospital

    2620 Flores St, San Mateo, CA, 94403
    3.1 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe administration

    I experienced a mix: the nurses, CNAs and rehab staff were often kind, attentive and helped my loved one make real progress, and the remodeled facility, activities and amenities were pleasant and clean. But care was inconsistent - slow call responses, some residents left in pain or neglected after dialysis/amputation, and a few staff lost patience. Administration and billing were rude and unhelpful, supplies were sometimes missing, and I saw troubling maintenance and cleanliness issues (pooling water, broken plumbing, moldy smells, cracked floors). There are also staffing and oversight gaps - no 24/7 skilled nurse or licensed social worker on site was a concern. Overall, great frontline caregivers and therapy, but serious safety, administrative and consistency problems mean I would not return.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.08 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Brookside Skilled Nursing Hospital

    About Brookside Skilled Nursing Hospital

    Brookside Skilled Nursing Hospital sits on a peaceful street west of El Camino, between 25th and 26th avenues, so you won't hear much street noise, and the area feels calm most days, which residents seem to like, and folks who visit often comment on the sculpture in the courtyard because it's one of those things people notice and ask about, and there's an outdoor patio where residents and visitors can sit together, breathe fresh air, watch the trees move, or just have a quiet talk. The hospital has 96 beds, sometimes listed as 98, and offers care from staff who're known for being warm and friendly, with several staff described as especially helpful and caring, and nursing staff are available at all hours day and night-which is important for people who need more care or help in emergencies or simply like knowing someone's there if they need something in the early morning or late at night. The management team listens to residents and responds to concerns quickly, and there's always someone who pays attention to what the residents need.

    People have choices about meals, when they want to sleep or get up, how they like to bathe, and what kind of personal routines they prefer, and the staff tries hard to treat everyone with respect, honoring each person's habits and wishes so the place feels more like home, not just a hospital. Brookside offers physical, occupational, and speech therapy, all on-site, which can help residents with recovery and daily routines, and the facility can take care of people with complex health needs, making sure nobody gets less attention just because they have more challenges, and families seem to appreciate knowing the team can handle different situations.

    Wireless internet and cable TV are available for those who like to watch shows or keep up with friends and family online, and there are programs for socializing, spiritual needs, and other group activities, which gives residents ways to keep busy or meet people if they want to. The facility accepts Medicare, Medi-Cal, and several private insurance plans, so families have some flexibility when figuring out payment options. Brookside is owned by St. John's Volunteers, a Greek Orthodox-affiliated group, but people from all backgrounds live there, and the staff seems focused on everyone's wellbeing. Residents are cared for kindly, and the staff works together to make sure the different needs of each person are met, so it's a place where people don't feel like they get lost in the shuffle, and that seems to matter most in the long run.

    People often ask...

    State of California Inspection Reports

    8

    Inspections

    0

    Type A Citations

    0

    Type B Citations

    1

    Years of reports

    08 Aug 2024
    Found compliance with operating requirements, physical environment, personnel requirements, resident records, reporting requirements, health-related services and conditions, and dementia care; immediate licensure for a 12-bed RCFE was recommended pending final approval by the Central Applications Bureau.
    08 Aug 2024
    Confirmed compliance with all operational requirements and physical environment standards for licensure, with a final approval pending from the Central Applications Bureau.
    11 Jul 2024
    Identified items included missing evacuation keys, an outdated emergency plan with incorrect utility shut-off and fire extinguisher locations, and an insufficient seven-day supply of canned fruit, noted during a pre-licensing visit.
    11 Jul 2024
    Inspection identified deficiencies in emergency preparedness and food supply at the facility.
    09 May 2024
    Found infection-control deficiencies, including no signs on doors, no PPE station outside rooms, and only one staff mask, with COVID status not disclosed until after the tour, and at least two private rooms observed for residents with COVID. Suspended, the visit remained incomplete and the matter was forwarded to the applicant; licensure not ready.
    09 May 2024
    Identified lack of COVID protocols and insufficient PPE at facility during inspection. Visit suspended, report to be forwarded to applicant.
    30 Jan 2024
    Confirmed identity of the applicant and administrator and their understanding of licensing laws during COMP II, with identity verified and related documentation provided; reviewed key areas including program operation, admission policies, staffing and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
    30 Jan 2024
    Confirmed applicant/administrator's understanding of key areas related to facility operation, admission policies, staffing requirements, emergency preparedness, and complaint reporting during the inspection.

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