The Heights of Summerlin

    10550 W Park Run Dr, Las Vegas, NV, 89144
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Pockets of care, mostly neglectful

    I had a deeply mixed experience. Some staff - especially PT Sheila, social worker Michelle DuQue, admin Stacy Brown and front-desk Elizabeth - were attentive and lifesaving, and several CNAs were wonderful. But the facility often felt filthy, meals were tiny/cold/inedible with no menu choices, nights are understaffed, nurse calls ignored and pain meds delayed, residents left soiled for hours and belongings went missing (I suspect med errors/theft), and management brushed off complaints. Beautiful front-of-house and pockets of great care can't hide what I felt was unsafe, neglectful care - I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    2.85 · 201 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.7
    • Meals

      1.8
    • Amenities

      3.1
    • Value

      1.1

    Location

    Map showing location of The Heights of Summerlin

    About The Heights of Summerlin

    The Heights of Summerlin is a nursing home in Las Vegas, Nevada, that helps people who need skilled nursing care and long-term support, and they have a lot of experience guiding families through long-term care options and insurance questions, including Long-term Care Insurance, which can be helpful if you're sorting everything out for a loved one. The facility offers physical, occupational, and speech therapies, so people recovering from big surgeries, strokes, or disabilities from neurological or orthopedic issues can get stronger and work on feeling better, and the staff will develop individualized care plans since everyone's needs are different. There's a 25-room short-term nursing care unit where folks can get focused help before going home, and there's a long-term care unit for people needing steady daily support, which also covers respite and vacation care if families need a break or have to travel. The Heights of Summerlin accepts Medicare, Medicaid, and managed care insurance, which takes some stress off caregivers. The building has private and semiprivate rooms with furnishings, wall-to-wall carpet, and televisions, and there are common areas where residents can spend time together. The whole place feels like an oasis, with a caring environment aimed at healing and well-being, and medical care is available 24 hours a day, every day. Highly trained healthcare professionals work there, giving people personalized recovery plans and lots of attention. The rehab services are tailored to each person, to help regain strength, mobility, and as much independence as possible after illness or injury, and day-to-day help with activities is part of the skilled nursing work. If you want to see for yourself, you can set up a tour to look at the amenities, and if you have family staying here, you can send postcard-style greetings so your loved ones know you're thinking of them.

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